Mortgage Loan Officer Assistant Manager

1 month ago


Boulder, United States Elevations Credit Union Full time

* A leadership team that strives to make this the best place you've ever worked

* Ample opportunity to learn, develop and grow. We offer access to LinkedIn Learning, career and leadership development programs, job shadowing, a mentor program, and tuition reimbursement.

* A highly-competitive total rewards package with 4 weeks paid time off, work anniversary paid time off, and 12 paid holidays.

* Support in giving back to our community with 16 hours of paid volunteer time off.

* A wellness-focused environment that encourages and empowers you to invest in your work-life balance, health and wellbeing.

* A strong Employee Assistance Program, offering a variety of personal and professional resources.

* A high-performance culture where you can be proud of your contributions and what we are able to achieve as a team.

* A place where your voice can be heard and your work will have an impact.

+ Continually assess LOA performance and provide coaching/individual training as needed

+ Conduct monthly one on one performance and goal review meetings with each LOA

+ Act as primary resource for questions about system issues, TRID compliance, Fannie/Freddie guidelines, running LP/DU, etc.

+ Ensure coverage for LOA taking PTO serving as back up LOA as needed

+ Convene monthly meetings to discuss best practices, announce upcoming changes, and address challenges

+ Act as liaison between LOAs and other members of the mortgage department (loan officers, processors, underwriters, etc.)

+ Present frequent group trainings to maintain up-to-date knowledge of regulatory and guideline requirements

+ Act as an advocate for the LOA team

+ Develop and communicate process improvements

Perform administrative tasks:

+ Review and approve timesheets and PTO requests

+ Monitor daily reports to ensure compliance with TRID deadline requirements and fulfillment of Mortgage Department service-level agreements

+ Provide input on employee performance reviews through monthly one on ones and provide input when required for disciplinary action

+ Commute as needed to onsite locations currently includes Broomfield, Boulder, Denver DTC, Longmont and Fort Collins Elevations Credit Union

+ Adhere to all Federal and State laws and regulations governing the Credit Union

+ Maintaining and supporting Elevations strong values/culture

+ Lead by example to an extremely high producing team * 6+ years mortgage experience with expertise in lending compliance, guidelines and processes

* 2+ years of formal or informal coaching and leadership experience in mortgage including evaluation, training, mentoring, motivation

* Effective written and verbal communication

* Experience seeking out opportunities for improvement (OFIs) and determining/communicating appropriate process changes

* Proven tenacity to do whatever is needed to research and/or resolve questions, issues and conflicts



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