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Experience Center Assistant Manager
1 week ago
Description
The Experience Center
Assistant Manager partners with the Manager to oversee the day to day activities of a team of Financial Solutions Representatives in processing routine financial transactions for members. The Assistant Manager handles daily operational tasks and ensures member service levels are met or exceeded.
Here's what you can expect from the job and what you need to be successful:
Job duties:
Handle and oversee the daily operations of the XC (including cash and vault balancing, negotiable items, audits)
Partner with Manager in leading a team of high-performing and engaged employees through effective people leadership practices including regular communication of performance expectations and feedback to employees to maintain high team performance; provide coaching and corrective action as required; actively support employee professional growth and development
Maintain and enforce systems, policies, procedures and productivity standards
Partner with Manager in effectively using KPIs and reports to analyze and determine necessary actions to identify gaps in the business and take action to resolve
Ensure member service projects (change initiatives) meet objectives on time and on budget
Partner with other business units to resolve member issues or grow member relationships; actively participate in cross-functional meetings
Research, resolve and communicate operational issues and potential problems to leader and/or other business units
Identify, manage and mitigate risk within XC (including identify theft, overdrafts, etc)
Manage vendor relationships to support operational excellence and member service levels
Essential skills:
Minimum one year experience in retail financial services with a proven successful track record in deepening and acquiring member relationships
Minimum 6 months' experience leading people or teams
Proven people management and development skills, adept at providing frequent and valuable performance feedback to develop and build employees to achieve department goals
Ability to use data and analytic information to gain insights and drive strategic direction
Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines
Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences
Familiarity with CRM software is preferred
Working knowledge of Microsoft Office Suite
Minimum Education:
Bachelor's degree is preferred
Location: Boulder, CO 80301 (FULL TIME ON SITE)
Target Compensation:
$57,000 to $73,000 annually +
quarterly incentive
Benefits options include:
Traditional medical, dental, and vision coverage
401K matching up to 5% per pay period
Accrue up to 17 days of Paid Time Off your first year of employment
11 paid federal holidays
Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)
First Tech is not currently offering Visa sponsorship or transfer for this position
What makes First Tech different? Click
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