Customer Success Manager

4 weeks ago


Herndon, United States Deltek Full time

Deltek is looking for a highly organized and people-oriented Customer Success Manager to join our ever-growing team. Our Customer Success Team is a key component in keeping our clients happy and engaged with our dynamic offerings. If you like challenges and want a departure from a humdrum working environment this may be the right career for you Responsibilities: Develop a trusted advisor relationship with customers such that all Deltek actions are closely aligned with the customer’s business goals and strategy via telephone and computer sales management of existing customers for a specific territory, with emphasis on total customer coverage, customer retention, and team achievement. Primary communicator with assigned customer base. Prepare business reviews. Schedule sessions (onsite vs. virtual) and confirm attendees; follow up by summarizing meeting output and distributing the summary to attendees within 24 hours of the meeting. Build the business review deck or design the flow of the demonstration tools in collaboration with the Pod leader. Capture the cloud consumption/usage data from Gainsight PX. Promote upcoming products at customer events. Track and compile customer sentiment analysis. Collaborate cross-functionally to stay informed of active Sales or Services engagement with the customers. Understand Deltek offerings, articulate their features and benefits, and provide appropriate solutions for a specific customer’s needs while highlighting key features and functionality. Conduct ongoing account reviews to communicate best practices. Qualifications: 2+ years of experience in sales, a customer service field, or equivalent experience. Excellent time management and organizational skills. Gainsight and Salesforce experience required. Strong sales and listening skills for the purpose of obtaining maximum information from customers, generating customer interest, and closing sales. Strong interpersonal skills with the ability to adapt to varying situations and personalities. Self-motivated and proactive team member who will utilize time efficiently, share knowledge, and be receptive to others’ ideas. Excellent communication skills, both oral and written, that will enable remote sale of products and services, as well as internal information-sharing. Organizational skills and computer competency that will facilitate customer and business tracking, follow-up, and team coverage. This position requires US Citizenship in order to support contractual requirements. This is a Hybrid remote/in-office position. #J-18808-Ljbffr



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