Customer Success Manager
4 weeks ago
Deltek is looking for a highly organized and people-oriented Customer Success Manager to join our ever-growing team. Our Customer Success Team is a key component in keeping our clients happy and engaged with our dynamic offerings. If you like challenges and want a departure from a humdrum working environment this may be the right career for you Responsibilities: Develop a trusted advisor relationship with customers such that all Deltek actions are closely aligned with the customer’s business goals and strategy via telephone and computer sales management of existing customers for a specific territory, with emphasis on total customer coverage, customer retention, and team achievement. Primary communicator with assigned customer base. Prepare business reviews. Schedule sessions (onsite vs. virtual) and confirm attendees; follow up by summarizing meeting output and distributing the summary to attendees within 24 hours of the meeting. Build the business review deck or design the flow of the demonstration tools in collaboration with the Pod leader. Capture the cloud consumption/usage data from Gainsight PX. Promote upcoming products at customer events. Track and compile customer sentiment analysis. Collaborate cross-functionally to stay informed of active Sales or Services engagement with the customers. Understand Deltek offerings, articulate their features and benefits, and provide appropriate solutions for a specific customer’s needs while highlighting key features and functionality. Conduct ongoing account reviews to communicate best practices. Qualifications: 2+ years of experience in sales, a customer service field, or equivalent experience. Excellent time management and organizational skills. Gainsight and Salesforce experience required. Strong sales and listening skills for the purpose of obtaining maximum information from customers, generating customer interest, and closing sales. Strong interpersonal skills with the ability to adapt to varying situations and personalities. Self-motivated and proactive team member who will utilize time efficiently, share knowledge, and be receptive to others’ ideas. Excellent communication skills, both oral and written, that will enable remote sale of products and services, as well as internal information-sharing. Organizational skills and computer competency that will facilitate customer and business tracking, follow-up, and team coverage. This position requires US Citizenship in order to support contractual requirements. This is a Hybrid remote/in-office position. #J-18808-Ljbffr
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Customer Success Manager
2 months ago
Herndon, United States Exostar Full timeCustomer Success ManagerFull-Time Location - Remote/Hybrid Job Details Description Position:Customer Success Manager Location:Herndon, or open to remote/hybrid VA, DC, MDNC, GA, TX, WA, PA, IL, FL, SC Job Overview: The Customer Success Manager (CSM) is a key member of the Exostar Go to Market team. The CSM is accountable for working closely with our...
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Customer Success Manager
2 weeks ago
Herndon, United States Exostar Full timeCustomer Success Manager Full-Time Location - Remote/Hybrid Job Details Description Position: Customer Success Manager Location: Herndon, or open to remote/hybrid VA, DC, MD NC, GA, TX, WA, PA, IL, FL, SC Job Overview: The Customer Success Manager (CSM) is a key member of the Exostar Go to Market team. The CSM is accountable for working closely with our...
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Account Manager for Customer Success
2 weeks ago
Herndon, Virginia, United States Microsoft Corporation Full timeWe are seeking a dedicated Account Manager for Customer Success to become a part of Microsoft Corporation.Microsoft is committed to empowering individuals and organizations globally to achieve greater outcomes. Our organizational culture is rooted in fostering a growth mindset, inspiring excellence, and motivating teams and leaders to perform at their best...
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Customer Success Manager
2 months ago
Herndon, United States FranConnect Full timeFranConnect is the leading franchise and multi-unit management software provider. For 20 years, the FranConnect platform has served as the sales, operations, and marketing backbone for over 1500 brands worldwide. Nine of the Franchise Times Top 10 Fastest-Growing franchise businesses rely on FranConnect to drive growth, improve profitability, and streamline...
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Customer Success Manager
2 months ago
Herndon, United States FranConnect, LLC Full timeJob DescriptionJob DescriptionDescription:FranConnect is the leading franchise and multi-unit management software provider. For 20 years, the FranConnect platform has served as the sales, operations, and marketing backbone for over 1500 brands worldwide. Nine of the Franchise Times Top 10 Fastest-Growing franchise businesses rely on FranConnect to drive...
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Customer Success Manager for SAP NS2
2 weeks ago
Herndon, Virginia, United States SAP SE Full timeAbout SAPAt SAP, we empower you to excel. Our organizational culture emphasizes teamwork and a shared commitment to enhancing global operations.How do we achieve this? By dedicating ourselves daily to laying the groundwork for the future and fostering a workplace that values diversity, encourages flexibility, and aligns with our mission-driven and...
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Customer Success Manager
5 days ago
Herndon, Virginia, United States ManTech Full timeSecure Our Nation, Ignite Your FutureBecome an integral part of a diverse team while working at a leading technology company, where our employees come first. At ManTech International, you'll help protect our national security while working on innovative projects that offer opportunities for advancement.We are seeking a highly skilled and dedicated Customer...
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Customer Success Manager
4 weeks ago
Herndon, United States Aston Carter Full timeBusiness Development/Customer Success Manager | On-Site | Herndon | Direct Placement Job Description The Business Development/Customer Success Manager is responsible for managing the Renewals Team. The CSM will be tasked with creating KPIs, training, and development plans; creating proposals and formulating RFP responses for government clients; and...
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NS2 Customer Success Specialist
1 month ago
Herndon, Virginia, United States SAP Full timeWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
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Herndon, Virginia, United States Deltek Full timeAbout the RoleWe are seeking a highly experienced and skilled Senior Director of Customer Support Operations to lead our Customer Success and Support organization. This key role involves close collaboration with other leaders to refine and enhance existing processes, systems, tools, strategies, and initiatives that scale and drive customer satisfaction...
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Senior Customer Success Leader
2 weeks ago
Herndon, Virginia, United States Deltek Full timePosition OverviewAs a Senior Customer Success Leader, you will play a pivotal role in managing our esteemed GovCon clientele, focusing on enhancing customer loyalty and achieving team objectives.Key ResponsibilitiesManage and nurture existing relationships with Deltek GovCon clients, emphasizing retention and satisfaction.Facilitate the renewal of services...
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Customer Service Manager
1 month ago
Herndon, Virginia, United States ManTech Full timeSecure our Nation, Ignite your FutureBecome an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International, you'll help protect our national security while working on innovative projects that offer opportunities for advancement.We are seeking a highly skilled and dedicated...
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Herndon, United States Amazon.com Inc Full timeAWS is seeking a Senior Customer Solutions Manager (CSM) to help customers realize sustained business value by accelerating their customer transformation journey. The successful candidate will help the customer design and rapidly execute strategic mi Solutions, Manager, Solution, Technical Architect, Customer Engagement, Diversity, Technology
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Herndon, United States Amazon Web Services, Inc. Full timeDo you enjoy helping U.S. Intelligence Community agencies implement innovative cloud computing solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping these groups understand application architectures and integration approaches, and the consultative and leadership skills...
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Director of Customer Support Operations
5 days ago
Herndon, Virginia, United States Deltek Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Director of Customer Support Operations to lead our Customer Success and Support organization. As a key member of our team, you will be responsible for defining and executing strategies to elevate our operations, boost customer loyalty, and improve organizational efficiencies.Key...
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Customer Service Representative
2 days ago
Herndon, Virginia, United States Giant Food Full timeAbout the RoleGiant Food is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the sales floor operations.Key ResponsibilitiesCustomer...
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Engagement Manager
2 months ago
Herndon, United States FranConnect, LLC Full timeJob DescriptionJob DescriptionDescription:FranConnect is the leading franchise and multi-unit management software provider. For 20 years, the FranConnect platform has served as the sales, operations, and marketing backbone for over 1500 brands worldwide. Nine of the Franchise Times Top 10 Fastest-Growing franchise businesses rely on FranConnect to drive...
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Capture Manager
3 weeks ago
Herndon, United States SOSi Full timeSOSi is seeking an experienced Capture Manager to support our Technology & Engineering (T&E) business headquartered in Reston, VA. The Capture Manager is responsible for leading capture teams (to include business development staff, line staff, functional staff, subject matter experts, and teammates) in pursuit of key corporate opportunities with DoD and...
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Assistant Restaurant Manager
2 weeks ago
Herndon, Virginia, United States Seasoned Full timeYour Journey to Success:The effectiveness of your daily operations is ultimately in your control.Defining Success: Achieving success involves adhering to the Taco Bell brand standards, providing training, coaching, and recognizing your team to ensure an exceptional customer experience.Your results are a reflection of your team's performance. When they...
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AOG Customer Support Specialist
2 weeks ago
Herndon, Virginia, United States Airbus Group Inc. Full timePosition OverviewAirbus Group Inc. is seeking a dedicated Customer Resolution Specialist to enhance our AOG (Aircraft on Ground) department. This role is pivotal in ensuring efficient and effective customer service within the aviation sector.Key ResponsibilitiesReview and Validate: Thoroughly assess customer inquiries and issues related to AOG...