Customer Care Coordinator
2 weeks ago
Customer Care Coordinator
The Company
Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.
Named by Newsweek as One of America’s Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today’s leading international suppliers of plumbing and water delivery solutions.
Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you’ll visit our website and learn more about Zurn Elkay at zurnelkay.com.
If you’re ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family
The Customer Care Coordinator I is the Face of Elkay to our customers. The main goal is to provide world-class service and ensure customer needs are addressed using a customer experience approach that strives to be personal, effortless and exceptional. This position provides a vast array of information and assistance to our customers including product features/benefits, inventory availability, order changes and status, and shipping details. The Customer Care Coordinator I is also the Voice of Our Customer which is captured in our Customer Relationship Management (CRM) tool, Pulse. This position partners closely with internal teams such as Sales, Planning, Logistics, Sales Operations, and our Plants/Distribution Centers to support our customers.
This position is located onsite at our Downers Grove, IL location. Hybrid work environment.
Responsibilities:
Answer inbound calls, emails, and web inquiries using the first-contact resolution process while maintaining department quality and production metrics.
Document all customer interactions and conversations in the appropriate Pulse CRM fields and update pertinent information into Oracle order notes.
Maintain an in-depth knowledge of our products, both existing and new
Provide proactive solution-based support and product recommendations, using basic upsell and cross-sell techniques to provide product and service alternatives when needed.
Perform detailed research into returns, replacements, short-shipments, etc. to accurately process credits/debits for customer accounts within required timeframe.
Complete assigned reports (holds, unscheduled lines, etc.) individually and in partnership with teammates.
Demonstrate and uphold a sense of genuine care and urgency so customers feel well-supported.
Collaborate and build cross functional relationships with internal and external customers, including within their team.
Qualifications:
High school degree or equivalent required.
1+ years of customer service experience.
Experience with CRM and ERP systems preferred.
Bilingual preferred.
Critical thinking, analytical, research and problem-solving skills.
Demonstrated ability to multi-task and effectively pivot between multiple priorities.
Able to clearly and professionally articulate ideas, explanations, and solutions verbally and in writing.
Energized by and passionate about helping others.
Sound decision-making skills.
Able to work independently with initiative, as well as collaboratively within a team.
Capable of recognizing and flexing to communication styles and personality types different from one’s own.
Technical aptitude for plumbing industry and product.
Active listening skills MS Office suite proficiency with a focus on Excel, Teams, Word and Outlook.
Total Rewards and Benefits
Competitive Salary
Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
Matching 401(k) Contribution
Health Savings Account
Educational Reimbursement
Matching Gift Program
Equal Opportunity Employer – Minority/Female/Disability/Veteran
Zurn Elkay Water Solutions Corporation
What happens when two remarkable sustainability leaders come together as one?
A sustainability powerhouse is born, making a splash in the markets they serve and saving the planet one innovative installation at a time.
In early 2022, Zurn Water Solutions Corporation, a market leader in smart, sustainable water solutions, and Elkay Manufacturing, a commercial drinking water solutions leader, agreed to combine their two exceptional firms to become a single water solutions powerhouse.
Together, the combined company offers a comprehensive package of innovative, sustainable, specified, engineered water solutions and sustainable plumbing products that provide water safety, water quality, and water conservation through critical service environments, while delivering total building solutions for new construction and retrofit applications around the globe. Our innovative solutions enable customers to advance their ESG initiatives and reduce operating costs while providing students, patients, patrons, and people within public and private spaces a safe, clean environment and access to fresh, pure, potable water – the essence of life itself.
What makes Zurn Elkay Water Solutions Corporation special is our people and our culture.
While playing a leading role in sustainability and water access are remarkable, what makes Zurn Elkay’s story so compelling is the alignment of the two well-respected companies with powerful legacies and a combined 224-year company history and shared values and cultures where people matter most.
Sustainably inspired, the company has a deep commitment to Diversity, Equity & Inclusion, water, and environmental stewardship, and giving back to the communities where we live, work and play. Our powerful legacy of caring and commitment is made possible by the exceptional people that embody Zurn Elkay’s values.
We are looking for innovative, energetic people who want to help solve tomorrow’s challenges today. Our Total Associate Engagement core value means we work hard to ensure our associates have opportunities to grow and an inclusive culture in which to thrive. From formal training to on-the-job development and exposure to new businesses, when you join Zurn Elkay, you will join a collaborative organization that will give you opportunities to thrive and grow.
#J-18808-Ljbffr
-
Customer Care Coordinator
4 weeks ago
Downers Grove, Illinois, United States Penn Foster Full timeCustomer Care Coordinator The Company Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things.Named by Newsweek as One of America's Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us...
-
Customer Care Coordinator
3 weeks ago
Downers Grove, United States Penn Foster Inc Full timeCustomer Care Coordinator The Company Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow. Named by...
-
Customer Care Coordinator
4 weeks ago
Downers Grove, United States Zurn Elkay Water Solutions Full timeCustomer Care Coordinator The Company Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow. Named by...
-
CUSTOMER CARE COORDINATOR
1 week ago
Downers Grove, IL 60516, USA, United States Zurn Elkay Water Solutions Corporation Full timeCustomer Care CoordinatorThe CompanyZurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.Named by Newsweek...
-
CUSTOMER CARE COORDINATOR
1 week ago
Downers Grove, IL 60517, USA, United States Edward Don & Company Full timeJob DescriptionSUMMARY The Customer Care Coordinator is responsible for supporting internal and external customers by providing information on product availability, opening order entry and status, pricing, electronic data interface troubleshooting, website maintenance, department report stats and switchboard back-up. This position is also responsible for...
-
Bcbs Hmo Coordinator
5 days ago
Downers Grove, United States Duly Health and Care Full timeOverview: **Job Title: BCBS HMO Coordinator** **Location**: Flexible (Remote options available) **Company Overview**: At Duly Health and Care, we're dedicated to revolutionizing healthcare delivery through innovative solutions and collaborative partnerships. As a leading provider in the industry, we strive to empower individuals and communities to achieve...
-
Contract Coordinator
5 days ago
Downers Grove, United States Duly Health and Care Full timeOverview: **Job Title: Payor Contract Coordinator** **Location**: Flexible (Remote options available) At Duly Health and Care, we're dedicated to revolutionizing healthcare delivery through innovative solutions and collaborative partnerships. As a leading provider in the industry, we strive to empower individuals and communities to achieve optimal health...
-
Case Management Coordinator
2 weeks ago
Downers Grove, United States Duly Health and Care Full timeOverviewCase Management Coordinator - Full-Time, 40 hours per week Good enough isn't for us. Duly Health and Care's team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work. Duly Health and Care works to understand what matters most to you. We recruit and retain...
-
Patient Navigation Coordinator
2 weeks ago
Downers Grove, Illinois, United States Duly Health and Care Full timeOverview: Patient Navigation Coordinator: Full-Time, 40 hours per week. Monday-Friday; Hours will vary. Must be willing to travel on-site to Downers Grove, as needed. The Patient Navigation Coordinator is the key link to patients. This individual will coordinate with home paramedic teams in tracking visit requests, working closely with process...
-
Program Manager
7 days ago
Downers Grove, United States Duly Health and Care Full timeOverview: Duly’s Value-Based Care organization is dedicated to transforming healthcare delivery by emphasizing quality outcomes and patient-centric approaches. - Reporting on an interim basis to the Chief Value Based Care Officer, t_he VBC Program Manager’s primary responsibilities are to support value-based care initiatives by providing oversight for...
-
BCBS HMO Coordinator
5 days ago
Downers Grove, Illinois, United States Duly Health and Care Full timeOverview: Job Title: BCBS HMO Coordinator Location: Flexible (Remote options available) Company Overview: At Duly Health and Care, we're dedicated to revolutionizing healthcare delivery through innovative solutions and collaborative partnerships. As a leading provider in the industry, we strive to empower individuals and communities to achieve...
-
Contract Coordinator
5 days ago
Downers Grove, Illinois, United States Duly Health and Care Full timeOverview: Job Title: Payor Contract Coordinator Location: Flexible (Remote options available) At Duly Health and Care, we're dedicated to revolutionizing healthcare delivery through innovative solutions and collaborative partnerships. As a leading provider in the industry, we strive to empower individuals and communities to achieve optimal health...
-
Payroll Coordinator
4 weeks ago
Downers Grove, Illinois, United States Duly Health and Care Full timeOverview: Good enough isn’t for us. Duly Health and Care’s team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work. Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride...
-
MEMBER CARE COORDINATOR
1 week ago
Downers Grove, IL 60515, USA, United States w3r Consulting Full timeJob Description: This position is responsible for: Conducting home health assessment Contacting identified members to inform and educate them on health care programs to address their personal health plan needs, engaging the member in discussion of adherence to personal health plans Responding to inquiries from members, and supporting the clinicians in the...
-
Surgical Nurse Navigator
5 days ago
Downers Grove, Illinois, United States Duly Health and Care Full timeOverview: Value-Based Care (VBC) Surgical Nurse Navigator Location: Hybrid, with 2 days/week on-site in Downers Grove, IL Are you a compassionate and skilled Registered Nurse (RN) with a passion for orthopedic care? Join Duly's mission to provide the highest quality of patient-centered care as a Value-Based Care (VBC) Surgical Nurse Navigator. In...
-
Construction Coordinator
4 weeks ago
Downers Grove, United States Unlimited Fire Restoration Full timeJob DescriptionJob DescriptionUnlimited Fire Restoration is a construction company located in Downer's Grove IL. We focus on residential repairs after fires, floods, water damage, and weather related damage. We work with insurance providers to ensure a smooth repair process for home owners. An ideal candidate for our coordinator position will be...
-
Case Management Coordinator
4 days ago
Downers Grove, United States Duly Healthcare Full timeOverview Case Management Coordinator - Full-Time, 40 hours per week Good enough isn’t for us. Duly Health and Care’s team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work. Duly Health and Care works to understand what matters most to you. We recruit and...
-
Payroll Coordinator
2 weeks ago
Downers Grove, United States Dupage Medical Group Full timeOverview Good enough isn't for us. Duly Health and Care's team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work. Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for...
-
Supv, Care Management
22 hours ago
Downers Grove, United States Molina Healthcare Full timeMolina Healthcare Services (HCS) works with members, providers and multidisciplinary team members to assess, facilitate, plan and coordinate an integrated delivery of care across the continuum, including behavioral health and long-term care, for memb Management, Behavioral Health, Healthcare, Case Manager, Staff, Practical Nurse
-
Downers Grove, United States Advocate Aurora Health Full timeDepartment: 37719 Advocate Good Samaritan Hospital - Sterile Processing Services Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: This is full time PM Coordinator position 3pm-11:30pm Candidate must have certification and have at least 2 years of team lead or equivalent experience. Major Responsibilities:...