CUSTOMER CARE COORDINATOR

1 month ago


Downers Grove IL USA, United States Zurn Elkay Water Solutions Corporation Full time
Customer Care Coordinator

The Company

Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.

Named by Newsweek as One of America's Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today's leading international suppliers of plumbing and water delivery solutions.

Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you'll visit our website and learn more about Zurn Elkay at zurnelkay.com.

If you're ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family

The Customer Care Coordinator I is the Face of Elkay to our customers. The main goal is to provide world-class service and ensure customer needs are addressed using a customer experience approach that strives to be personal, effortless and exceptional. This position provides a vast array of information and assistance to our customers including product features/benefits, inventory availability, order changes and status, and shipping details. The Customer Care Coordinator I is also the Voice of Our Customer which is captured in our Customer Relationship Management (CRM) tool, Pulse. This position partners closely with internal teams such as Sales, Planning, Logistics, Sales Operations, and our Plants/Distribution Centers to support our customers.

This position is located onsite at our Downers Grove, IL location. Hybrid work environment.

Responsibilities:

* Answer inbound calls, emails, and web inquiries using the first-contact resolution process while maintaining department quality and production metrics.
* Document all customer interactions and conversations in the appropriate Pulse CRM fields and update pertinent information into Oracle order notes.
* Maintain an in-depth knowledge of our products, both existing and new
* Provide proactive solution-based support and product recommendations, using basic upsell and cross-sell techniques to provide product and service alternatives when needed.
* Perform detailed research into returns, replacements, short-shipments, etc. to accurately process credits/debits for customer accounts within required timeframe.
* Complete assigned reports (holds, unscheduled lines, etc.) individually and in partnership with teammates.
* Demonstrate and uphold a sense of genuine care and urgency so customers feel well-supported.
* Collaborate and build cross functional relationships with internal and external customers, including within their team.

Qualifications:

* High school degree or equivalent required.
* 1+ years of customer service experience.
* Experience with CRM and ERP systems preferred.
* Bilingual preferred.
* Critical thinking, analytical, research and problem-solving skills.
* Demonstrated ability to multi-task and effectively pivot between multiple priorities.
* Able to clearly and professionally articulate ideas, explanations, and solutions verbally and in writing.
* Energized by and passionate about helping others.
* Sound decision-making skills.
* Able to work independently with initiative, as well as collaboratively within a team.
* Capable of recognizing and flexing to communication styles and personality types different from one's own.
* Technical aptitude for plumbing industry and product.
* Active listening skills MS Office suite proficiency with a focus on Excel, Teams, Word and Outlook.

Total Rewards and Benefits

* Competitive Salary
* Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
* Matching 401(k) Contribution
* Health Savings Account
* Educational Reimbursement
* Matching Gift Program

Equal Opportunity Employer - Minority/Female/Disability/Veteran

  • Downers Grove, United States Penn Foster Inc Full time

    Customer Care Coordinator The Company Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow. Named by...


  • Downers Grove, United States Zurn Elkay Water Solutions Full time

    Customer Care Coordinator The Company Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow. Named by...


  • Downers Grove, United States Zurn Elkay Water Solutions Full time

    Customer Care Coordinator The Company Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow. Named by...


  • Downers Grove, United States Elkay Full time

    Customer Care Coordinator The Company Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow. Named by...


  • Downers Grove, United States w3r Consulting Full time

    Job Description: This position is responsible for: Conducting home health assessment Contacting identified members to inform and educate them on health care programs to address their personal health plan needs, engaging the member in discussion of adherence to personal health plans Responding to inquiries from members, and supporting the clinicians in the...


  • Downers Grove, United States Duly Health and Care Full time

    Overview: **Patient Navigation Coordinator**: - Full-Time, 40 hours per week. - Monday-Friday; Hours will vary. - Must be willing to travel on-site to Downers Grove, as needed. The Patient Navigation Coordinator is the key link to patients. This individual will coordinate with home paramedic teams in tracking visit requests, working closely with process...


  • Downers Grove, United States Walker Health Care IT Full time

    This position is responsible for conducting home health assessment, contacting identified members to inform and educate them on health care programs to address their personal health plan needs, engaging the member in discussion of adherence to person Contract, Member Care, Coordinator, Healthcare, Communications, Business Services, Staffing, Medical


  • Downers Grove, United States VCA Animal Hospitals Full time

    VCA Arboretum View Animal Hospital is looking to expand its Emergency and Critical Care team with a Care Coordinator! VCA Arboretum View Animal Hospital has opportunities available for you to join our fast-paced, AAHA-accredited, primary care, 24-hour emergency, and specialty referral practice in Downers Grove, Illinois! We offer a full range of specialty...


  • Downers Grove, United States VCA Animal Hospitals Full time

    VCA Arboretum View Animal Hospital is looking to expand its Emergency and Critical Care team with a Care Coordinator! VCA Arboretum View Animal Hospital has opportunities available for you to join our fast-paced, AAHA-accredited, primary care, 24-hour emergency, and specialty referral practice in Downers Grove, Illinois! We offer a full range of specialty...


  • Downers Grove, United States Duly Health and Care Full time

    Overview: **Job Title: BCBS HMO Coordinator** **Location**: Flexible (Remote options available) **Company Overview**: At Duly Health and Care, we're dedicated to revolutionizing healthcare delivery through innovative solutions and collaborative partnerships. As a leading provider in the industry, we strive to empower individuals and communities to achieve...


  • Downers Grove, United States Regal Rexnord Corp Full time

    Position: Director, Customer Care Location: Radford, Virginia - OR - Downers Grove, Illinois Reports To: Senior Director, Global Sales Summary This position is responsible for leading and managing the Regal Rexnord Linear Motion Division's customer care functions globally, with a distinct emphasis on process improvement in our transactional and commercial...

  • BCBS HMO Coordinator

    4 weeks ago


    Downers Grove, United States Duly Health and Care Full time

    Overview : At Duly Health and Care, we're dedicated to revolutionizing healthcare delivery through innovative solutions and collaborative partnerships. As a leading provider in the industry, we strive to empower individuals and communities to achieve optimal health outcomes. Join us in our mission to make a meaningful difference in the lives of millions. We...


  • Downers Grove, United States Duly Health and Care Full time

    Overview : At Duly Health and Care, we're dedicated to revolutionizing healthcare delivery through innovative solutions and collaborative partnerships. As a leading provider in the industry, we strive to empower individuals and communities to achieve optimal health outcomes. Join us in our mission to make a meaningful difference in the lives of millions. We...


  • Downers Grove, United States Duly Health and Care Full time

    Overview: **Job Title: Payor Contract Coordinator** **Location**: Flexible (Remote options available) At Duly Health and Care, we're dedicated to revolutionizing healthcare delivery through innovative solutions and collaborative partnerships. As a leading provider in the industry, we strive to empower individuals and communities to achieve optimal health...


  • Downers Grove, United States Stenograph LLC Full time

    **The Company**: Stenograph LLC is a world leader in the legal transcription industry with a legacy of excellence spanning 85 years, serving a global clientele. Stenograph is at the forefront of legal transcription innovation providing a comprehensive suite of cutting-edge technology designed to empower legal and transcription professionals. Our team’s...


  • Downers Grove, United States CareerBuilder Full time

    Job Description The Company Stenograph LLC is a world leader in the legal transcription industry with a legacy of excellence spanning 85 years, serving a global clientele. Stenograph is at the forefront of legal transcription innovation providing a comprehensive suite of cutting-edge technology designed to empower legal and transcription professionals. Our...


  • Downers Grove, United States Stenograph Full time

    The Company Stenograph LLC is a world leader in the legal transcription industry with a legacy of excellence spanning 85 years, serving a global clientele. Stenograph is at the forefront of legal transcription innovation providing a comprehensive suite of cutting-edge technology designed to empower legal and transcription professionals. Our team’s...


  • Downers Grove, United States MedWiz Pharmacy Full time

    Job DescriptionJob DescriptionCome work at MedWiz Pharmacy, a leading provider of  Long-Term Care pharmacy services . We are looking to hire an experienced pharmacy Logistics Coordinator! If you are hard-working and dedicated, MedWiz Pharmacy is an ideal place to continue growing your career. Apply today!Hours are 11am-7:30pm, working a hybrid work...


  • Elk Grove Village, United States SMG Security Holdings LLC (SMG) Full time

    Role Overview The Customer Care Coordinator will play a crucial role in ensuring the smooth operation of our customer care department by managing various tasks related to customer support. Your responsibilities will include handling phone inquiries, data entry, processing cancellations, resolving billing disputes, scheduling service calls, and setting up...

  • Sales Coordinator

    4 weeks ago


    Downers Grove, United States Sentinel Technologies Full time

    Sentinel is looking for a Sales Coordinator to join our team. As the Sales Coordinator you will be responsible for supporting one of our sales teams that is based out of Downers Grove, IL. This person must demonstrate excellent customer service and h Sales Coordinator, Sales, Coordinator, Customer Service, Technology, Skills