CUSTOMER CARE COORDINATOR

4 weeks ago


Downers Grove IL USA, United States Edward Don & Company Full time
Job Description

SUMMARY
The Customer Care Coordinator is responsible for supporting internal and external customers by providing information on product availability, opening order entry and status, pricing, electronic data interface troubleshooting, website maintenance, department report stats and switchboard back-up. This position is also responsible for entering adjustment requests, returns, order guides, web maintenance flags and orders into the SAP computer system.

ESSENTIAL DUTIES
• Handle requirements for National Account customers, specifically consolidating small resupply and/or new program orders to ship stock & non-stock (C orders) 100% complete on a single delivery.
• Responsible for the coordination, processing and communication of opening orders and consolidated orders.
• Monitor the fill-rate of each project and coordinate the order release and drops with Operations.
• Escalate issues and/or concerns to National Account Support as needed to determine next steps, Handle Off-Line Order Entry exceptions.
• Answer inbound calls and provides complete customer resolution.
• Troubleshoot and resolve internal and external customer issues by: phone, e-mail or EDI interfaces.
• Process all paperwork and computer entries relating to adjustments, price changes and returns.
• Communicate with internal and external customers on the status of return pickups, sales orders, complaints, adjustments, and credits.
• Furnish referenced product information, circulars, or catalogs to existing and prospective accounts as requested.
• Utilize don.com and act as second level don.com customer support/trainer
• Generate daily, weekly, and monthly departmental reports.
• Perform other duties as assigned.

External Qualifications

Required: High School Diploma or GED, plus 2 years of experience in a call center and prior experience in an administrative role; or Bachelor's or equivalent combination of experience. Strong computer, prioritization, problem solving and communication skills. Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures and high Level of proficiency with Microsoft Excel and Word.

Preferred: SAP experience and expert level of proficiency with Microsoft Excel and Word. Bilingual (Mandarin, Spanish) a plus.

Company Overview

Owned and operated by the Don family since 1921, Edward Don & Company is the world's leading distributor of foodservice equipment and supplies. Our knowledgeable sales representatives, unmatched product selection nationwide distribution centers, and integration of new technology make us the chosen supplier to all types of foodservice businesses including independent restaurants, national chains, health care, hospitality, country clubs, schools and universities, government institutions, and foodservice management.

Edward Don & Company offers a comprehensive benefit plan which includes medical, dental and vision benefits; 401(k); paid vacation, personal/sick days and holidays; job training and development; life insurance; employee assistance program; flexible spending accounts; merchandise discounts and much more. EOE disability/veteran.

  • Downers Grove, United States Penn Foster Inc Full time

    Customer Care Coordinator The Company Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow. Named by...


  • Downers Grove, United States Zurn Elkay Water Solutions Full time

    Customer Care Coordinator The Company Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow. Named by...


  • Downers Grove, United States Zurn Elkay Water Solutions Full time

    Customer Care Coordinator The Company Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow. Named by...


  • Downers Grove, United States Elkay Full time

    Customer Care Coordinator The Company Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow. Named by...


  • Downers Grove, United States w3r Consulting Full time

    Job Description: This position is responsible for: Conducting home health assessment Contacting identified members to inform and educate them on health care programs to address their personal health plan needs, engaging the member in discussion of adherence to personal health plans Responding to inquiries from members, and supporting the clinicians in the...


  • Downers Grove, United States Duly Health and Care Full time

    Overview: **Patient Navigation Coordinator**: - Full-Time, 40 hours per week. - Monday-Friday; Hours will vary. - Must be willing to travel on-site to Downers Grove, as needed. The Patient Navigation Coordinator is the key link to patients. This individual will coordinate with home paramedic teams in tracking visit requests, working closely with process...


  • Downers Grove, United States VCA Animal Hospitals Full time

    VCA Arboretum View Animal Hospital is looking to expand its Emergency and Critical Care team with a Care Coordinator! VCA Arboretum View Animal Hospital has opportunities available for you to join our fast-paced, AAHA-accredited, primary care, 24-hour emergency, and specialty referral practice in Downers Grove, Illinois! We offer a full range of specialty...


  • Downers Grove, United States VCA Animal Hospitals Full time

    VCA Arboretum View Animal Hospital is looking to expand its Emergency and Critical Care team with a Care Coordinator! VCA Arboretum View Animal Hospital has opportunities available for you to join our fast-paced, AAHA-accredited, primary care, 24-hour emergency, and specialty referral practice in Downers Grove, Illinois! We offer a full range of specialty...


  • Downers Grove, United States Regal Rexnord Corp Full time

    Position: Director, Customer Care Location: Radford, Virginia - OR - Downers Grove, Illinois Reports To: Senior Director, Global Sales Summary This position is responsible for leading and managing the Regal Rexnord Linear Motion Division's customer care functions globally, with a distinct emphasis on process improvement in our transactional and commercial...

  • BCBS HMO Coordinator

    2 weeks ago


    Downers Grove, United States Duly Health and Care Full time

    Overview : At Duly Health and Care, we're dedicated to revolutionizing healthcare delivery through innovative solutions and collaborative partnerships. As a leading provider in the industry, we strive to empower individuals and communities to achieve optimal health outcomes. Join us in our mission to make a meaningful difference in the lives of millions. We...

  • BCBS HMO Coordinator

    11 hours ago


    Downers Grove, United States Duly Health and Care Full time

    Overview : At Duly Health and Care, we're dedicated to revolutionizing healthcare delivery through innovative solutions and collaborative partnerships. As a leading provider in the industry, we strive to empower individuals and communities to achieve optimal health outcomes. Join us in our mission to make a meaningful difference in the lives of millions. We...


  • Elk Grove Village, United States SMG Security Holdings LLC (SMG) Full time

    Role Overview The Customer Care Coordinator will play a crucial role in ensuring the smooth operation of our customer care department by managing various tasks related to customer support. Your responsibilities will include handling phone inquiries, data entry, processing cancellations, resolving billing disputes, scheduling service calls, and setting up...

  • Sales Coordinator

    2 weeks ago


    Downers Grove, United States Sentinel Technologies Full time

    Sentinel is looking for a Sales Coordinator to join our team. As the Sales Coordinator you will be responsible for supporting one of our sales teams that is based out of Downers Grove, IL. This person must demonstrate excellent customer service and h Sales Coordinator, Sales, Coordinator, Customer Service, Technology, Skills


  • Elk Grove Village, United States SMG Security Holdings LLC (SMG) Full time

    Job DescriptionJob DescriptionRole OverviewThe Customer Care Coordinator will play a crucial role in ensuring the smooth operation of our customer care department by managing various tasks related to customer support. Your responsibilities will include handling phone inquiries, data entry, processing cancellations, resolving billing disputes, scheduling...


  • Elk Grove Village, United States Zeus Fire and Security Full time

    Role Overview The Customer Care Coordinator will play a crucial role in ensuring the smooth operation of our customer care department by managing various tasks related to customer support. Your responsibilities will include handling phone inquiries, data entry, processing cancellations, resolving billing disputes, scheduling service calls, and setting up...


  • Elk Grove Village, United States SMG Security Holdings LLC (SMG) Full time

    Job DescriptionJob DescriptionRole OverviewThe Customer Care Coordinator will play a crucial role in ensuring the smooth operation of our customer care department by managing various tasks related to customer support. Your responsibilities will include handling phone inquiries, data entry, processing cancellations, resolving billing disputes, scheduling...


  • Elk Grove Village, United States Zeus Fire and Security Full time

    Role Overview The Customer Care Coordinator will play a crucial role in ensuring the smooth operation of our customer care department by managing various tasks related to customer support. Your responsibilities will include handling phone inquiries, data entry, processing cancellations, resolving billing disputes, scheduling service calls, and setting up...


  • Downers Grove, United States Regal Rexnord Full time

    Position: Custoemr Service Representative Location: Downers Grove, Ilinois Reports To: Customer Care Director Brief Description Regal Rexnord, a leading supplier in the Aerospace industry, is seeking customer service representative with strong written and verbal communication skills, interpersonal skills and the ability to learn ERP data entry, data...


  • Elk Grove Village, United States Zeus Fire and Security Full time

    Role Overview The Customer Care Coordinator will play a crucial role in ensuring the smooth operation of our customer care department by managing various tasks related to customer support. Your responsibilities will include handling phone inquiries, data entry, processing cancellations, resolving billing disputes, scheduling service calls, and setting up...


  • Elk Grove Village, United States Zeus Fire and Security Full time

    Role Overview The Customer Care Coordinator will play a crucial role in ensuring the smooth operation of our customer care department by managing various tasks related to customer support. Your responsibilities will include handling phone inquiries, data entry, processing cancellations, resolving billing disputes, scheduling service calls, and setting up...