Customer Service Representative
4 weeks ago
QSA Global, Inc. specializes in supplying state of the art gamma radiography and portable X-ray systems used in non-destructive testing (NDT) as well as high-performance radiation sources used in oil well logging (OWL), industrial processes, and nuclear medicine. With over 100 years of organizational experience, we distinguish ourselves as leading experts in radiation source design and radioisotope solutions. QSA Global, Inc. is part of ITW, a global Fortune 500 diversified industrial manufacturer of value-added consumables and specialty equipment with related service businesses. The Company focuses on profitable growth with strong returns across worldwide platforms and businesses. The businesses serve local customers and markets around the globe, with a significant presence in developed as well as emerging markets. Position Summary The Customer Service Representative (CSR) acts as a liaison between the company and its customers. The CSR is responsible for managing customer orders, addressing inquiries, resolving complaints, and ensuring a high level of customer satisfaction. This role requires a deep understanding of the manufacturing processes, products, and the ability to communicate effectively with both customers and internal teams. Core Responsibilities Order Management: Process customer orders accurately and efficiently using the company’s order management system. Track orders through the manufacturing process to ensure timely delivery. Communicate any changes or delays in order status to customers promptly. Customer Support: Respond to customer inquiries via phone, email, or in-person regarding products, pricing, and availability. Provide technical assistance and product information to customers. Handle and resolve customer complaints and issues in a professional and timely manner. Coordination with Internal Teams: Work closely with production, labs, shipping, and quality control departments to ensure customer requirements are met. Coordinate with sales and marketing teams to address customer needs and preferences. Manage inventory of the products working with QSA LaPorte Operations. Documentation and Reporting: Maintain accurate and detailed records of customer interactions, transactions, and complaints. Prepare regular reports on customer feedback, order status, and service issues. Continuous Improvement: Identify opportunities for process improvements to enhance customer satisfaction. Participate in training programs to stay updated with product knowledge and customer service best practices. Leadership Expectations: Delivers Results. QSA team members execute and deliver. They exhibit strong collaboration and communication skills. They strive to continually review processes and identify opportunities for improvement. Develops and Manages Talent. QSA staff members share skills and knowledge with teammates and seek out personal development, mentoring, and training from others. Leads Effectively. QSA team members lead by example and act with integrity in all dealings. They are open to feedback and learn from mistakes. Minimum Requirements: Education: High school diploma or equivalent; a degree in business, manufacturing, or a related field is preferred. Experience: Minimum of 1-3 years of customer service experience, preferably in a manufacturing or industrial environment. Skills: Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proficiency in using customer service software and Microsoft Office Suite. Ability to understand and interpret technical product specifications. Problem-solving skills and attention to detail. Mechanical aptitude, experience with Powerlink software, knowledge of radiation, regulatory, and safety principles are desired skills but not required. Working Conditions: Primarily office-based within the manufacturing facility. Occasional visits to the production floor may be required. Regular working hours, with some flexibility for overtime during peak periods. Physical Requirements: Ability to sit for extended periods while using a computer. Occasional lifting of office supplies or product samples (up to 20 pounds). #J-18808-Ljbffr
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Customer Service Representative
3 weeks ago
La Porte, United States Costa Solutions Full time $16 - $17Job DescriptionJob DescriptionCUSTOMER SERVICE REPRESENTATIVEReports to: Customer’s Office Manager and/or Lead CSRCosta Solutions, a warehouse logistics company that has been serving Texas for over 30 years is looking for a dependable, skilled individual for our Customer Service Representative position. The candidate would need a thorough knowledge of...
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Customer Service Representative
3 weeks ago
La Porte, United States Costa Solutions Full time $16 - $17Job DescriptionJob DescriptionCUSTOMER SERVICE REPRESENTATIVEReports to: Customer’s Office Manager and/or Lead CSRCosta Solutions, a warehouse logistics company that has been serving Texas for over 30 years is looking for a dependable, skilled individual for our Customer Service Representative position. The candidate would need a thorough knowledge of...
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Customer Service Representative
1 month ago
La Porte, United States Airgas Full timeR10050759 Customer Service Representative (Open) Location: La Porte, TX - Miller Cut-Off Rd - Retail Shop How will you CONTRIBUTE and GROW? A Customer Service Representative processes orders for industrial, medical and specialty gases as well as welding and safety equipment, power and handle tools and other products/supplies requested by telephone from...
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Customer Service Representative
1 month ago
La Porte, United States ITW Full timeCompany Description QSA Global, Inc. specializes in supplying state of the art gamma radiography and portable X-ray systems used in non-destructive testing (NDT) as well as high-performance radiation sources used in oil well logging (OWL), industrial processes, and nuclear medicine. With over 100 years of organizational experience, we distinguish ourselves...
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Customer Service Representative
1 month ago
La Porte, United States QSA Global Full timeJob DescriptionJob DescriptionCompany DescriptionQSA Global, Inc. specializes in supplying state of the art gamma radiography and portable X-ray systems used in non-destructive testing (NDT) as well as high-performance radiation sources used in oil well logging (OWL), industrial processes, and nuclear medicine. With over 100 years of organizational...
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Retail Customer Service Representative
2 weeks ago
La Porte, United States Ace Hardware Full timePosition Overview:The primary role of the Retail Customer Service Representative is to foster customer loyalty by delivering exceptional service, efficiently processing transactions, and ensuring a seamless shopping experience. The individual should adeptly adapt their daily responsibilities to align with the specific needs of Ace Hardware while embodying...
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Customer Service Representative
3 months ago
La Jolla, United States Spectrum Insurance Service Full timeCustomer Service Representative/Administrative Assistant Company: Spectrum Commercial Insurance Brokers Location: San Diego, CA Job Description: We are seeking a highly motivated and organized individual to join our team as a Customer Service Representative/Administrative Assistant. The ideal candidate will have experience in customer service and be...
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Customer Service Representative
2 days ago
La Porte, Texas, United States Wingstop Full timeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Cashier at Wingstop. As a Cashier, you will be responsible for providing exceptional guest service, operating a cash register, and maintaining a clean and safe work environment.Key Responsibilities:Provide excellent customer service by greeting customers,...
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Customer Care Representative
3 weeks ago
La Porte, United States Elwood Staffing Full time$19 hrs Customer Care Representative for a company in Michigan City, IN. Apply now! Company Profile. Discover our range of vacuum technologies for woodworking & CNC Routing, from oil-sealed liquid ring systems to plug-and-play oil-free pumps. What's Customer Care, Representative, Customer, Retail, Staffing
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Service Operations Representative
2 weeks ago
La Porte, Texas, United States Illinois Tool Works Full timeRole OverviewThe Customer Service Representative serves as a vital link between Illinois Tool Works and its clientele.Key ResponsibilitiesManage customer orders efficiently and accurately.Address customer inquiries with professionalism and clarity.Resolve complaints promptly to ensure customer satisfaction.Maintain a high standard of service to enhance...
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Sales and Service Representative
4 days ago
La Porte, Texas, United States Clean Harbors Full timeJob Summary:As a Sales and Service Representative at Clean Harbors, you will play a critical role in ensuring the health and safety of our customers and employees. Your primary responsibility will be to visit customer sites, switch out drums of solutions, and provide exceptional service to our clients.Key Responsibilities:Visit 10-12 customer sites per day...
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Customer Service Liaison
4 days ago
La Porte, Texas, United States QSA Global Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at QSA Global, Inc. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service, managing customer orders, and resolving inquiries and complaints in a timely and professional...
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Plumbing Dispatcher
2 months ago
La Habra, United States A-1 Total Service Plumbing Full timeJob DescriptionJob DescriptionA-1 Total Service Plumbing is currently hiring for a full-time Plumbing Dispatcher - Customer Service Representative to provide customer service and dispatch our plumbers in the La Habra, CA area. This dispatch position earns a competitive wage of $15 - $20 per hour, depending on experience.In addition to competitive pay and our...
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Sales and Service Representative
4 days ago
La Porte, Texas, United States Safety-Kleen Full timeJob Summary:Safety-Kleen, a leading provider of environmental, energy, and industrial services, is seeking a highly skilled Sales and Service Representative to join our team. As a Route Driver, you will be responsible for providing onsite service for parts washer machines, picking up containerized hazardous waste, and selling products/services in a defined...
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Customer Service
2 months ago
La Porte, United States Quality Carriers Full time** Customer Service - Field** **Job Category****:** QC Operations Field **Requisition Number****:** CUSTO003073 Showing 1 location **Job Details** **Description** Quality Carriers, Inc. (QCI), is one of the largest chemical bulk transportation companies in North America. We have the industry's most extensive and complete terminal network with the largest...
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Customer Service Representative
2 months ago
La Vista, United States Midland Scientific Full timeThe Customer Service Representative will act as a liaison, provide product/services information, process customer orders, and resolve any emerging problems that our customers might face with accuracy and efficiency. Essential Functions:Confer with cu Customer Service Representative, Customer Service, Representative, Retail
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Service Coordination Representative
1 week ago
La Porte, Texas, United States QSA Global Full timeJob OverviewCompany BackgroundQSA Global, Inc. is a leader in providing advanced gamma radiography and portable X-ray systems for non-destructive testing (NDT), along with high-performance radiation sources utilized in oil well logging (OWL), industrial applications, and nuclear medicine. With a century of experience, we are recognized as experts in...
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Customer Service Supervisor
2 weeks ago
La Porte, United States Ace Hardware Full timePosition Overview As the Customer Service Supervisor, you will be instrumental in guiding our team to deliver outstanding customer support, enhance sales performance, and foster a positive and engaged workplace at Ace Hardware. If you have a passion for exceptional service and possess the leadership qualities to motivate a committed team, we invite you to be...
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Customer Service Representative
3 months ago
La Jolla, United States Mr Appliance Full timeJob Description Do you get excited when helping customers find solutions? Do you have a cheerful disposition and excellent telephone skills? Would you like to have a part in improving the home life of families in your community? If so, we are looking for you! Mr. Appliance is a World Class customer service company who happens to excel at repairing...
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Service Operations Representative
2 weeks ago
La Porte, Texas, United States Quality Carriers Full timeCustomer Service - FieldJob Category: QC Operations FieldRequisition Number: CUSTO003073Job DetailsDescriptionQuality Carriers, Inc. (QCI) stands as a leader in the chemical bulk transportation sector across North America. With an extensive terminal network and the largest fleet of stainless steel tanks, we are dedicated to transporting a diverse array of...
