Customer Service
4 months ago
** Customer Service - Field**
**Job Category****:** QC Operations Field **Requisition Number****:** CUSTO003073 Showing 1 location **Job Details**
**Description**
Quality Carriers, Inc. (QCI), is one of the largest chemical bulk transportation companies in North America. We have the industry's most extensive and complete terminal network with the largest fleet of stainless steel tanks. We transport a broad range of chemical products and provide our customers with value added services. Were a core carrier for many of the Fortune 500 companies engaged in chemical processing and we provide services to some of the top 100 chemical producers in the world with US operations.
At Quality, we set the pace for the rest of our industry. Each and every day we strive for excellence. Our team members are motivated, intelligent, ambitious individuals who are passionate about what they do.
The **Customer Service Representative** will be responsible for managing the relationship with an assigned group of customers. The CSR is required to make decisions specific to the acceptance of freight and when capacity is limited which freight should and should not be accepted from customers. This decision should be driven by consignee locations (to ensure drivers' needs are met) and rate concerns, always working to generate maximum revenues.
**Responsibilities****:**
* Receive orders from customers to provide orders for all drivers available for a work assignment via Phone, Email, Fax or EDI And accurately enter them into the TMW Order Management System
* Solicit Freight from customers as directed by TM and or terminal Planner and/or for all available capacity both domiciled and foreign, in the area of responsibility
* Work with customers on changes to scheduled loading and delivery times, to ensure coverage, updating TMW and notifying terminal personnel as needed of all changes
* Work with Planners, Drivers, and other terminal personnel to ensure all Customer requirements are met
* Track all loads in TMW/Peoplenet/Trip alert to proactively identify service concerns
* Work with other departments as necessary to secure proper locations, correct commodity codes and proper credit approvals for all customers, ship locations and consignee locations.
* Ensure all data entry is accurate and that orders get updated properly to hand off to the terminal billers
* Ensure all service issues get properly documented in the NCR system
**Requirements:**
* High School Diploma or GED
* Strong skills in MS Office (Excel, Word, PowerPoint, Access)
* Experience with Google Apps preferred
* Familiarity with transportation software such as EDI, TMW and PeopleNet
* Ability to function as part of a team at a high level
* Critical thinker
* Strong communication skills (both verbal and written)
We offer competitive wages and employee benefits (Flexible spending accounts, generous Paid Time Off/Holiday Schedule, On-site Dry Cleaning Pickup and Delivery, in addition to Medical, Dental and Vision plans).
Quality Carriers is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, military/veteran status or other characteristics protected by law.
Please note that per Quality policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Quality will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
**Skills**
**Preferred**
**Billing** *Some Knowledge* **Customer Service** *Intermediate* **Teamwork** *Intermediate* **Microsoft Word** *Intermediate* **Microsoft Excel** *Intermediate* **Time Management** *Intermediate* **Interpersonal** *Some Knowledge* **Communication** *Intermediate* **Google Apps Suite** *Intermediate* **Education**
**Required**
High School or better.
**Experience**
**Preferred**
Prior experience in Administrative / Office Support
Customer Service
Familiarity with transportation software such as EDI, TMW and PeopleNet
-
Customer Service Representative
3 weeks ago
La Porte, United States Green Mile Logistics Inc. Full timePosition OverviewThe Transportation Customer Service Manager is responsible for leading and managing the customer service team within a transportation or logistics company. This role focuses on ensuring excellent customer service, handling customer inquiries and complaints, and improving customer satisfaction. The Transportation Customer Service Manager...
-
Customer Service Representative
2 weeks ago
La Porte, United States Green Mile Logistics Inc. Full timePosition Overview The Transportation Customer Service Manager is responsible for leading and managing the customer service team within a transportation or logistics company. This role focuses on ensuring excellent customer service, handling customer inquiries and complaints, and improving customer satisfaction. The Transportation Customer Service Manager...
-
Customer Service Manager
3 weeks ago
La Porte, Texas, United States Green Mile Logistics Inc. Full timeJob Title: Transportation Customer Service ManagerAt Green Mile Logistics Inc., we are seeking a highly skilled and experienced Transportation Customer Service Manager to lead our customer service team. This role is responsible for ensuring excellent customer service, handling customer inquiries and complaints, and improving customer satisfaction.Key...
-
Customer Service Manager
4 weeks ago
La Porte, Texas, United States Green Mile Logistics Inc. Full timeJob Title: Transportation Customer Service ManagerAt Green Mile Logistics Inc., we are seeking a highly skilled and experienced Transportation Customer Service Manager to join our team. As a key member of our customer service department, you will be responsible for leading and managing the customer service team, ensuring excellent customer service, handling...
-
Bilingual Customer Service
3 days ago
La Porte, United States Creative Financial Staffing Full timeBilingual Customer Service Representative - ability to speak Spanish and English is REQUIRED for this roleAbout the Company and Opportunity: CFS is working with one of our favorite clients to identify a Bilingual Customer Service Representative to join their Customer Service team. This Bilingual Customer Service Representative role is for a successful,...
-
Customer Service Representative
2 weeks ago
La Porte, Texas, United States Greif Full timeJoin Greif's Global TeamWe are seeking a highly skilled Customer Service Specialist to join our team at Greif, a leading supplier of industrial packaging products and services. With a global footprint across over 30 countries and 200-plus locations, we offer a unique opportunity to work with a diverse range of customers and products.About the RoleAs a...
-
Customer Service Representative
1 week ago
La Porte, United States Walgreens Full timeAs a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. Your key responsibilities will include registering sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout service, and recommending items for sale to customers. You will...
-
Customer Service Representative
1 week ago
La Porte, Texas, United States Walmart Full timeJob Summary: As a Sales Associate at Walmart, you will be responsible for providing excellent customer service and ensuring customer satisfaction. Key responsibilities include:Key Responsibilities:Review customer orders and locate merchandise on the sales floor.Ensure customer orders are filled accurately and efficiently.Smile, greet, and thank customers...
-
Customer Service Representative
2 weeks ago
La Porte, Texas, United States Frontier Logistics, LP Full timeJob SummaryAs a Customer Service Representative at Frontier Logistics, LP, you will be responsible for providing exceptional service to our clients. Your primary duties will include gaining a thorough understanding of customer needs, employing systems knowledge, and providing effective communication to customers. You will also take ownership of customers,...
-
Customer Service Liaison
2 weeks ago
La Porte, Texas, United States ITW Full timeJob SummaryThe Customer Service Representative plays a vital role in ensuring customer satisfaction by managing orders, addressing inquiries, and resolving complaints in a timely and professional manner.Key ResponsibilitiesOrder Management: Process customer orders accurately and efficiently using the company's order management system, track orders through...
-
Customer Service Representative
2 months ago
La Porte, Texas, United States Greif Full timeAbout GreifGreif is a leading supplier of industrial packaging products and services, with a global footprint across over 30 countries and 200-plus locations.Our VisionWe strive to be the best performing customer service team, delivering exceptional support to our customers worldwide.Key ResponsibilitiesProvide top-notch customer service to clients across...
-
Customer Service Representative
2 weeks ago
La Porte, United States Walgreens Full timeAs a Customer Service Representative at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. Your key responsibilities will include registering sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout service, and recommending items for sale to customers. You...
-
Customer Service Liaison
3 weeks ago
La Porte, Texas, United States ITW Full timeJob SummaryThe Customer Service Representative plays a vital role in ensuring customer satisfaction by managing orders, addressing inquiries, and resolving complaints in a timely and professional manner. This position requires strong communication skills, attention to detail, and the ability to work effectively with internal teams to meet customer needs.Key...
-
Customer Service Ambassador
1 week ago
La Porte, Texas, United States Family Dollar Full timeCustomer Service Representative at Family DollarAs a valued member of our team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers. Your key responsibilities will include:Greeting customers and assisting them with the selection of merchandiseCompleting cash register transactions and...
-
Customer Service Representative
1 week ago
La Porte, United States La Porte County Public Library Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at La Porte County Public Library. As a key member of our staff, you will be responsible for providing exceptional customer service, responding to customer inquiries, and maintaining a safe and clean environment for our patrons and...
-
Customer Service Representative
4 days ago
La Porte, Texas, United States Walmart Full timeFuel Station Associate Job DescriptionAs a Fuel Station Associate at Walmart, you will be part of a fast-paced and customer-centered environment. Your responsibilities will include ensuring compliance with all regulations, maintaining stocked shelves with customer favorites, and providing excellent customer service.Key Responsibilities:Support fuel station...
-
Customer Service Manager
4 weeks ago
La Porte, Texas, United States Americold Logistics Full timeJob SummaryMaintain and enhance customer services by organizing and evaluating service and delivery systems and procedures. Supervise staff to ensure seamless execution of customer service goals.Key ResponsibilitiesInvestigate and resolve customer complaints and issues.Communicate effectively with customers via various channels.Collaborate with...
-
Customer Service Liaison
1 month ago
La Porte, Texas, United States ITW Full timeJob SummaryThe Customer Service Representative plays a vital role in ensuring customer satisfaction by managing orders, addressing inquiries, and resolving complaints in a timely and professional manner. This position requires strong communication skills, attention to detail, and the ability to work effectively with internal teams.Key ResponsibilitiesOrder...
-
Customer Service Representative
1 month ago
La Porte, Texas, United States Graybar Full time{"title": "Customer Service Representative", "description": "Key ResponsibilitiesAs a Customer Service Representative at Graybar, you will be the primary point of contact for customers, ensuring their satisfaction and resolving any issues in a timely and professional manner.Provide exceptional customer service through phone, email, and in-person...
-
Customer Service Representative
3 weeks ago
La Porte, Texas, United States Greif Full timeJoin Greif's Global TeamWe are seeking a highly skilled Customer Service Specialist to join our team in Cleveland, Ohio. As a leading supplier of industrial packaging products and services, we have a global footprint across over 30 countries and 200-plus locations.Our Vision: Be the best performing customer service team in the industry.Key...
