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Service Operations Representative
2 months ago
Customer Service - Field
Job Category: QC Operations Field
Requisition Number: CUSTO003073
Job Details
Description
Quality Carriers, Inc. (QCI) stands as a leader in the chemical bulk transportation sector across North America. With an extensive terminal network and the largest fleet of stainless steel tanks, we are dedicated to transporting a diverse array of chemical products while delivering exceptional value-added services. We proudly serve numerous Fortune 500 companies involved in chemical processing and cater to some of the top 100 chemical producers globally with operations in the United States.
At Quality, we consistently set industry standards, striving for excellence every day. Our team comprises motivated, intelligent, and ambitious individuals who are deeply passionate about their roles.
The Customer Service Representative plays a crucial role in managing relationships with a designated group of clients. This position requires making informed decisions regarding freight acceptance, particularly when capacity is constrained, ensuring that client needs and revenue generation are prioritized.
Key Responsibilities:
- Receive and process orders from clients through various communication channels, accurately entering them into the TMW Order Management System.
- Proactively solicit freight from clients as directed by the Terminal Manager or Planner, ensuring all available capacity is utilized effectively.
- Collaborate with clients to adjust scheduled loading and delivery times, ensuring seamless coverage and timely updates to the TMW system and terminal personnel.
- Work closely with Planners, Drivers, and other terminal staff to meet all customer requirements efficiently.
- Monitor all loads using TMW/Peoplenet/Trip alert to identify and address service concerns proactively.
- Coordinate with other departments to secure accurate locations, commodity codes, and credit approvals for all clients and shipping locations.
- Ensure precise data entry and proper order updates for terminal billing processes.
- Document all service issues accurately in the NCR system.
Requirements:
- High School Diploma or GED.
- Proficient in MS Office Suite (Excel, Word, PowerPoint, Access).
- Experience with Google Apps is preferred.
- Familiarity with transportation software such as EDI, TMW, and PeopleNet.
- Ability to work effectively as part of a high-performing team.
- Strong critical thinking and problem-solving skills.
- Excellent verbal and written communication abilities.
We offer competitive compensation and a comprehensive benefits package, including flexible spending accounts, generous paid time off, holiday schedules, and medical, dental, and vision plans.
Quality Carriers is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, military/veteran status, or other characteristics protected by law.
Please note that Quality does not accept unsolicited resumes from third-party recruiters unless specifically engaged for a designated opening. Any unsolicited resume submission will be understood as Quality's right to hire the applicant without any fees owed to the submitting agency or individual.
Skills:
Preferred:
- Billing: Some Knowledge
- Customer Service: Intermediate
- Teamwork: Intermediate
- Microsoft Word: Intermediate
- Microsoft Excel: Intermediate
- Time Management: Intermediate
- Interpersonal Skills: Some Knowledge
- Communication: Intermediate
- Google Apps Suite: Intermediate
Education:
Required:
- High School or equivalent.
Experience:
Preferred:
- Prior experience in Administrative or Office Support roles.
- Customer Service experience.
- Familiarity with transportation software such as EDI, TMW, and PeopleNet.
