Operations Manager

2 days ago

Omaha, United States North End Teleservices Full time

Manage first-line supervisors that are responsible for managing the day-to-day operations of a team of representatives handling customer inquiries and issues. Job DutiesProvide leadership and management to associates.Ensure the success of internal and external customersProvide training and development of the Supervisory team.Communicates areas of accountability and performance expected by teams. Regularly conduct supervisor and Quality Assurance, Training, and Workforce Management team meetings. Manage multiple teams for one or more clients. Develop and coach individuals for future advancement. Acting as an information source and answering questions, assigning tasks, following up, and giving instructions as needed.Ensuring that the team supervisors acquire the appropriate support and training to apply the best skills and knowledge on the job.Communicating solutions, successes, and opportunities to the Operations team.Practicing and ensuring compliance with that of all the organization's policies and procedures.Forecast and Plan financially for call volumes and capacity models by type and team (internal and external partners). Drive to achieve world-class call metrics (Average Speed of Answer, Average Handle Time, First Call Resolution...etc.).Conducting management, call monitoring, coaching, training, disciplining, and reviewing all subordinates.Conducts performance reviews, disciplinary meetings, and termination recommendations.Notify clients of any terminations and the need to delete or add employee credentials within 4 hours of the termination.Conduct client meetings to review Quarterly Business Reviews.Establish strategies including new and unique ways to improve operations to move NET forward by setting goals to meet and exceed service levels, gathering pertinent business, financial, service and operations information, identifying and evaluating trends and options, choosing a course of action, defining objectives, and evaluating outcomes all while fostering teamwork and collaborative client partnerships. Develop and manage client portfolios.Sustain business growth and profitability by maximizing value.Analyze customer data to improve customer experience.Improve onboarding processes.Evaluate and improve communication infrastructure.Mediate between clients and the organization.Handle and resolve customer requests and complaints.Minimize customer churn.Other duties as assigned.SkillsCustomer service background and 2-3 years of Management experience in a Customer Service environment, preferredStrong coaching ability.Strong Computer Skills with proficiencies in Excel and Word.Ability to motivate employees, establish, & maintain effective working relationships within the contact center staff as well as external employees.Good organization skills with the ability to multi-task effectively.Excellent command of the English language, and effective use of grammar skills. General knowledge of basic math skills, and ability to calculate percentages.Highly organized and able to multitask.Self-driven and initiative-taking nature.Excellent communication and people skills.Demonstrate leadership qualities.High computer literacy and ability to learn new software.Knowledge of customer success processes.Experience in document creation.Patient and active listener.Passion for service.DEI CompetenciesDiversity equity and inclusion as a leadership competency is a measure of success within NET.Cultural competence:Understand multiple frameworks, values, and norm.Demonstrates an ability to flex style when faced with myriad dimensions of culture to be effective across cultural contexts.Negotiation: Negotiates and facilitates through cultural differences, conflicts, tensions, or misunderstandings.Judgment: Can discern when to inquire, advocate, drive, or resolve more decisively.Continuous learning: Commits to continuous learning/improvement in diversity, inclusion, and cultural competence.Corporate communications: Acknowledge and addresses possible unfavorable impact.Corporate Social Responsibility: Influences media and marketplace via communication and community outreach to competitively position the organization.Brand Management: Identifies, partners, and leverages relationships with key external diverse suppliers, organizations, and customers to: Enhance the supply chain and Increase market share, revenues, and loyalty.External Market Knowledge: Understands and is current on global and local trends/ changes and how they inform and influence D&I.Supplier Diversity: Identifies, partners, and leverages relationships with key external diverse suppliers, organizations, and customers to Enhance the supply chain and Increase market share, revenues, and loyalty.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Required Education and Experience High school diploma. Must be able to pass English grammar and sentence structure competency. General education diploma, some college desirable.Attendance and PunctualityEmployees will follow the work schedule assigned and must comply with the attendance and established punctuality requirements.North End Teleservices is an equal opportunity employer and is committed to diversity in its workforce. North End Teleservices recruits qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law.

  • Operations Manager

    2 days ago

    Omaha, United States The Buckle Full time

    The Operations Manager is responsible for fulfilling our mission statement, "to create the most enjoyable shopping experience possible for our Guests." Additionally, the Operations Manager oversees a variety of operational tasks assigned by store man Operations Manager, Operations, Store Manager, Manager, Visual Merchandiser, District Manager, Manufacturing,...

  • Operations Manager

    1 month ago

    Omaha, Nebraska, United States Keurig Dr Pepper Inc. Full time

    Operations Manager Job DescriptionKeurig Dr Pepper Inc. is seeking a highly skilled Operations Manager to lead our warehouse facility in Omaha, NE. As a key member of our team, you will be responsible for ensuring the health and safety of our team members while driving productivity and efficiency goals.Key Responsibilities:Lead and manage diverse working...

  • Operations Manager

    4 weeks ago

    Omaha, Nebraska, United States Raising Cane's Full time

    Job Title: Operations ManagerRaising Cane's is seeking a highly motivated and experienced Operations Manager to join our team. As an Operations Manager, you will be responsible for supporting the Restaurant Leader in leading operational excellence of the restaurant and upholding Raising Cane's standards and culture in all areas of restaurant operations.Key...

  • Operations Manager

    4 weeks ago

    Omaha, Nebraska, United States North End Teleservices, LLC Full time

    Job Title: Operations ManagerNorth End Teleservices, LLC is seeking an experienced Operations Manager to lead our customer service team. As an Operations Manager, you will be responsible for managing first-line supervisors who oversee the day-to-day operations of our team of representatives handling customer inquiries and issues.Key Responsibilities:Provide...

  • Operations Manager

    3 months ago

    Omaha, United States Keurig Dr Pepper Inc. Full time

    Are you ready to join a growing, dynamic company? Keurig Dr Pepper is a modern beverage company, with more than 125 brands people know and love. We challenge the usual and always push beyond the expected. We are building a culture that is our competitive advantage – one that is growth-focused, change-resilient, collaborative, innovative, nimble, diverse...

  • Operations Manager

    3 months ago

    Omaha, United States Keurig Dr Pepper Inc. Full time

    Are you ready to join a growing, dynamic company? Keurig Dr Pepper is a modern beverage company, with more than 125 brands people know and love. We challenge the usual and always push beyond the expected. We are building a culture that is our competitive advantage – one that is growth-focused, change-resilient, collaborative, innovative, nimble, diverse...

  • Operations Manager

    2 months ago

    Omaha, United States Smithfield Foods Full time

    If you are currently employed at Smithfield, please log into Workday and submit your application through the Jobs Hub. A great job-and a great future-awaits you at Smithfield Foods. We are an American food company with a leading position in packaged meats and fresh pork products. We're looking for motivated people who want to join our team and grow lasting...

  • Operations Manager

    2 weeks ago

    Omaha, Nebraska, United States Firehouse Subs NE Full time

    Job OverviewAs a key member of the Firehouse Subs NE team, the Operations Manager is responsible for driving business growth and maintaining the company's reputation.The role requires a strong focus on hospitality, ensuring that customers receive high-quality food and drink and exceptional service.Key responsibilities include:Leading a team to achieve sales...

  • Store Operations Manager

    4 weeks ago

    Omaha, Nebraska, United States Quality Talent Group Full time

    About Westlake Ace HardwareAce Retail Holdings, the division of Ace Hardware Corporation, owns and operates the Westlake Ace Hardware chain, one of the largest hardware retailers in the United States. Headquartered in Lenexa, Kansas, Westlake Ace Hardware has been in operation for over a century and operates over 150 neighborhood stores located throughout...

  • Restaurant Operations Manager

    2 months ago

    Omaha, Nebraska, United States SONIC Drive-In - W. Maple Rd. Full time

    Job DescriptionAs a Restaurant Operations Manager at SONIC Drive-In - W. Maple Rd., you will play a crucial role in ensuring the smooth operation of our drive-in restaurant. You will assist the General Manager in overseeing daily activities, training and supporting employees, and maintaining high standards of quality, cleanliness, and customer service.Key...

  • Restoration Operations Manager

    3 weeks ago

    Omaha, Nebraska, United States Gpac Full time

    Restoration Operations ManagerThis esteemed Restoration Construction Company is seeking a highly skilled Restoration Operations Manager to lead their team. With a strong reputation and a steady flow of clients, they require an experienced professional to oversee their restoration operations.Key Responsibilities:Lead restoration operations, ensuring timely...

  • Business Operations Manager

    2 weeks ago

    Omaha, Nebraska, United States KPMG Full time

    Job SummaryKPMG is seeking a highly skilled Business Operations Manager to join our Growth and Strategy organization. As a key member of our team, you will be responsible for driving account operations strategy and communication, working with account leadership to develop and implement account growth initiatives and operational process enhancements, and...

  • Pharmacy Operations Manager

    2 weeks ago

    Omaha, Nebraska, United States Walgreens Full time

    Job Summary:As a Pharmacy Operations Manager at Walgreens, you will be responsible for overseeing the day-to-day operations of our pharmacy department. This includes managing the workflow, ensuring efficient operations, and providing a positive patient experience. You will also be responsible for supervising pharmacy technicians and cashiers, as well as...

  • Pharmacy Operations Manager

    2 weeks ago

    Omaha, Nebraska, United States Walgreens Full time

    Job SummaryAs a Pharmacy Operations Manager at Walgreens, you will be responsible for overseeing the day-to-day operations of the pharmacy department. This includes managing the workflow, supervising pharmacy technicians, and ensuring a positive patient experience.Key ResponsibilitiesManage the pharmacy workflow and ensure efficient operationsSupervise and...

  • Restaurant Operations Manager

    2 weeks ago

    Omaha, Nebraska, United States Gecko Hospitality Full time

    Job Title: Restaurant Director of OperationsGecko Hospitality is seeking a highly skilled and experienced Restaurant Director of Operations to lead our team in Omaha, Nebraska.Job Summary:We are looking for a results-driven and strategic leader to oversee the daily operations of our restaurant. As the Restaurant Director of Operations, you will be...

  • Restaurant Operations Manager

    2 weeks ago

    Omaha, Nebraska, United States PepperJax Grill Full time

    Restaurant Operations Manager Job DescriptionPepperJax Grill is seeking a skilled Restaurant Operations Manager to join our team. As a key member of our management team, you will be responsible for ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of dedicated staff.Key Responsibilities:Manage daily...

  • Restaurant Operations Manager

    2 weeks ago

    Omaha, Nebraska, United States 1131 - Dave's Hot Chicken - Saddle Creek Full time

    Job DescriptionOverview:The Assistant General Manager will play a crucial role in supporting the General Manager in overseeing the daily operations of the restaurant. This individual will be responsible for coordinating, directing, and planning business operations to ensure the smooth functioning of the establishment.Key Responsibilities:Support the General...

  • Agricultural Operations Manager

    2 weeks ago

    Omaha, Nebraska, United States Compass Search Group Full time

    Job DescriptionWe are seeking a highly skilled and experienced Agricultural Operations Manager to oversee the day-to-day operations of one of our locations in Nebraska. The ideal candidate will have a strong background in sales, service management, or parts management within the ag/heavy equipment industries.Key Responsibilities:Lead the sales team to...

  • Regional Operations Manager

    2 weeks ago

    Omaha, Nebraska, United States ALFF CONSTRUCTION LLC Full time

    Job SummaryAlff Construction LLC is seeking a highly skilled Regional Manager to oversee the budget and operation of the assigned region. The ideal candidate will have a strong background in construction management, excellent analytical and interpersonal skills, and the ability to lead a team of Territory Vendor Managers, Field Operations Managers, and local...

  • Plant Operations Manager

    1 month ago

    Omaha, Nebraska, United States Hiland Dairy, Inc. Full time

    Job DescriptionAs a key member of the Hiland Dairy, Inc. team, the Plant Superintendent will play a crucial role in ensuring the smooth operation of our manufacturing facilities. Reporting directly to the Plant Manager, this individual will provide strong leadership and direction to the plant in all areas of responsibility, including production, processing,...