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Manager, Internal Digital Communications

4 weeks ago

Philadelphia, United States Comcast Full time

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Manager, Internal Digital Communications will provide technical, production, and communications support across all of our internal employee communications channels – ComcastNow (company intranet), Viva Engage, Viva Connections, SnapComms, Vimeo, EmailOpen, and Communicator – which serve over 90,000 employees every day. The ideal candidate is a champion of the digital employee experience, a self-starter who thinks strategically and can handle multiple tasks simultaneously with efficiency and effectiveness, while still meeting tight deadlines. S/he must be well versed in content creation, webpage layout and design, and will have experience successfully supporting internal communications clients in managing, editing, and tracking content and campaign success through internal communications channels. The candidate will also monitor industry trends and will be able to recommend new and innovative ways to engage and inform Comcast employees through digital experiences. S/he will have a high level of comfort working with business and technical product leads, as well as the ability to partner with internal communications teams across the organization, at both the local and national levels.  This role sits within Comcast’s Corporate Internal Communications function and reports directly to the Executive Director, Digital Strategy Internal.

Job Description

Core Responsibilities

  • Consulting with content editors and communications leads to identify the correct channels to use for communications campaigns 
  • Leveraging existing metrics data, sharing insights with our internal clients, and assessing employee communications effectiveness across our platforms 
  • Supporting content editors on technical issues and/or troubleshooting issues as needed  
  • Creating graphics to support communications across multiple channels  
  • Developing new solutions using Forms, PowerAutomate, and SharePoint 
  • Testing new product features in development and pre-prod environments  
  • Partnering with Studio C team and Division Production Teams to support Vimeo live broadcasts
  • Staying current on O365 feature updates and other technology in order to make recommendations to improve the employee experience overall 
  • Other duties as assigned  

Preferred Qualifications  

  • Microsoft Office 365 tools including Word, Excel, and PowerPoint and SharePoint are required. Experience with Viva Connections and Viva Engage preferred
  • Adobe Photoshop, Adobe Analytics, Swoop Analytics and HTML experience is preferred.  
  • Solid knowledge of brand guidelines – and how to apply them.  
  • Familiarity with Agile methodology 
  • Strong interpersonal and partnering skills   
  • Must have excellent time management and verbal/written communication skills   
  • Must have great attention to detail and organizational skills   
  • Must have ability to interface with all levels of management   
  • Willingness to learn and work in a fast-paced environment   
  • Preferred Majors: Digital Communications, UX UI, Graphic Design, Internal Communications, Digital Marketing  
  • Authorized to work in the United States of America  
  • Comcast is an Affirmative Action/EEO employer M/F/D/V  
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.

Disclaimer:

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

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