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Manager Communications

4 months ago

Philadelphia, United States Children's Hospital of Philadelphia Full time

SHIFT:
Day (United States of America)

Seeking Breakthrough Makers

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP's Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.

A Brief Overview
The Manager Communications works to develop and implement strategic communication plans and messaging for the Office of Community Impact (OCI). Under leadership supervision, and in collaboration with stakeholders and subject matter experts, this position deploys a variety of communication channels and stays abreast of new trends and advances in digital communications and CHOP's communications capacities. The position will enhance the visibility of CHOP's impact in the community across the organization, within the local and national community, and in the healthcare industry. The Manager Communications will serve as a liaison between OCI, Marketing & Public Relations, and Internal Communications. This role reports to the Director School Partnerships in the Office of Community Impact.

What you will do

  • STRATEGIC COMMUNICATIONS
    • Develop and implement a communications plan to support recognition of CHOP's community impact to internal and external stakeholders
    • Provide writing/editing expertise and project leadership (from ideation to implementation) for content-driven communications projects
    • Tailor messaging and engagement strategies to diverse audience segments including community members, donors, elected officials, and staff
    • Create internal communication materials (emails, articles, town hall presentations) to drive employee engagement and keep employees informed of CHOP's community impact
    • Develop new and creative ways to deliver messages through digital, video, data, visuals, printed materials, newsletters, websites, and social media
  • EFFECTIVE COLLABORATION
    • Lead discussions with OCI team to create a cohesive, compelling narrative about CHOP's community impact mission, strategy, and outcomes
    • Build strong relationships with leaders of CHOP community programs while providing appropriate feedback for all communication efforts
    • Aid design of presentations, reports, and dashboards for key internal stakeholders (CEO Council, People Council, Board of Trustees) on the success and progress of CHOP's community impact
    • Coordinate with Marketing & Public Relations and Internal Communications to ensure that all communications adhere to CHOP's brand standards
    • Support OCI leadership team in maximizing their impact for speaking and communications opportunities by refining presentations, visuals, and content
  • OPERATIONAL EXCELLENCE
    • Supervise, train and mentor staff, which may be a mixture of students, freelance support, and/or full-time staff as needed
    • Represent OCI at meetings related to promotion, marketing, and communication of community impact
    • Receive and incorporate insights from key metrics and outcomes to gauge the effectiveness of the communications and marketing strategy; adapt strategies based on outcomes
    • Build internal communications calendar to create and manage internal campaigns and messaging
    • Manage the office's intranet and ensures information is accurate and current
    • Anticipate potential delays to projects and take appropriate mitigation steps
    • Stay current on leading digital and printed marketing, design, and social trends to increase visibility and recognition of OCI efforts
    • Proactively update communications plans as enterprise priorities and social context evolve
Education Qualifications
  • Bachelor's Degree Required
Experience Qualifications
  • At least five (5) years of experience in public relations, digital communications and/or non-profit, public or consumer health, cause-related marketing. Required
Skills and Abilities
  • Facility with Microsoft Office software, CMS platforms and/or HTML, and Google web management products. Familiarity with desktop publishing such as Adobe Illustrator or Quark is a plus.
  • Strong organizational, multi-tasking and time management skills
  • Professional experience with social media, Search engine optimization, email database management
  • Interpersonal communications skills, including interaction with senior management
  • Excellent writing skills-- experience with news writing, copy-editing, fact-checking, AP and AMA styles will be valued
  • Adaptability to handle varied projects and topics as needed


To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.

Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.

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