Customer Service Representative

3 weeks ago

Salt Lake City, United States Gtscts Full time

Customer Service Representative - Salt Lake City UT Salt Lake City, United States | Posted on 02/28/2024 USParalog is looking to enhance our Customer Service Team Interested? Read on... The Customer Service Representative provides front-line operational support for the Veterans Experience Office's premier Contact Center. In this role, you will assist callers by directing them to proper resources to address questions, issues, and complaints. Phone calls are from a wide variety of individuals including Veterans and their family members and/or representatives. USParalog has front-line customer service positions supporting the Veterans Experience Office at the U.S. Department of Veterans Affairs available. Currently, our Team is teleworking from home; however, you must have the capability to work onsite at our Shepherdstown office. I am passionate about helping others. I have empathy. I excel at communicating. If this describes you, our Veterans need You At USParalog , you will get: $17.20/ hr. 11 Paid Holidays Medical, Dental, Life Insurance, and more for FREE CORE FUNCTIONS AND RESPONSIBILITIES: Understand and explain Department of Veterans Affairs (VA) services or procedures Ask clarifying questions to identify complex or vague requests for VA services and information Accurately record details of calls and other service requests in an expected time frame Select appropriate VA services to meet the specific needs of customers Establish and maintain effective communication and working relationships with VA employees, outside agencies and the public Utilize a multi-screen computer system including a Customer Relationship Management (CRM) application Maintain confidentiality and privacy of callers Organize and prioritize multiple tasks Requirements QUALIFICATIONS AND REQUIREMENTS: Six months of work experience in customer service environment Ability to hardwire to High-Speed Internet (no Wi-Fi) with a minimum 25 Mbps download without delay / Minimum 10 Mbps upload without delay Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction Ability to work under pressure, including calm and effective dealing with escalating or difficult calls Capability to "think on your feet" to offer additional solutions to problems Detail-oriented with strong organizational and time-management skills Excellent verbal, interpersonal and written communication skills Familiarity with the military and veteran community programs is a plus U.S. Military Veteran or Veteran family members receive additional consideration Ability to pass a federal NACI background check- you must be a U.S. Citizen or a Green Card Holder Proof of eligibility to work in the United States USParaloggives preferential consideration to U.S. Military Veterans or Veteran family members. Benefits - (full-time employees): Generous vacation and holiday leave Flexible Spending Account (medical and dependent) 401(k) GroupLife insurance Short/Long-term Disability Tuition assistance and/or professional development training +++++++++++ +++++++++++ USParalog jobs are recruitedby GTSC-Talent Solutions . Candidates willbe contacted by a GTSC recruiter, providing a single point ofcontact throughout the recruitment process. USParalog HumanResources handles vetting and onboarding. +++++++++++ +++++++++++ USParalogis proud to be an equal opportunity employer committed torecruiting, hiring, and promoting qualified people of allbackgrounds, regardless of sex, race, color, creed, nationalorigin, religion, age, marital status, pregnancy, physical, mentalor sensory disability; sexual orientation; gender identity or anyother basis protected by federal, state or local law. Learn more aboutyour EEO rights as an applicant . USParalog iscommitted to working with and providing reasonableaccommodation to applicants with physical and mentaldisabilities. If you have a disability and requireassistance with our online application process, pleasetell us how we can help by contacting us at ekennedy@usparalog.com Note : Thisaccessibility is intended for individuals requiringaccommodation and should not be used to check on thestatus of your application. Inquiries not specific torequesting accommodation will be discarded. GTSC-Talent Solutions is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment. #J-18808-Ljbffr

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