Event Server

3 months ago

Los Angeles, United States NeueHouse Full time

NeueHouse is a work and social club where creatives and thought-leaders gather and connect. Our community of members aligns in their ambition to live a creative life, supported by an elevated experience bringing work and social together through iconic buildings, timeless design, thought-provoking cultural programming, and gracious hospitality. NeueHouse: Home of the New.

NeueHouse currently operates across four different, but equally iconic, properties in New York City and Los Angeles:

  • Our Madison Square (MSQ) House is situated in New York's iconic Flatiron District, was previously home for Tepper Galleries, a well-known Manhattan auction house for international artists and collectors in the 1930s - and neighbors the 69th Regiment Armory where the first International Exhibition of Modern Art was held.
  • Our Hollywood House (HWD), which sits on Sunset Boulevard, is one of LA's most celebrated buildings and occupies the original CBS Studio (the world's first structure built intentionally for broadcast). Here genre- defining artists from Orson Wells and Lucille Ball to Janis Joplin, the Beach Boys, and Bob Dylan built their legacy.
  • Our Venice Beach House (VB) was once the creative home to some of the most influential creative luminaries in art and entertainment including Hal Ashby, Oliver Stone, and David Hockney, NeueHouse Venice Beach is a new work, social, and cultural hub for the Venice creative community.
The Role

Key to the success of our growing F&B program, our Event Servers create innovative and outstanding service and drink experiences for our members and guests at both NeueHouse Hollywood + Bradbury. Reporting to the Event Captain, Event Servers are ambassadors for both Neuehouse Hollywood + Bradbury, exercising strong knowledge and specialization in coffee, tea, table, and cocktail service.

Our Event Servers represent NeueHouse by providing hospitality, warmth, and grace in every interaction with our Members and their guests, as well as the general public. Attentive, present but never intrusive, energizing, and available, Event Servers find new opportunities to enhance our F&B experience and promote the brand in an authentic fashion. NeueHouse team is lean and operates with a mindset of "no task is too small." The Event Server must expect to manage through ambiguity and will need to be ready to support all departments in meeting the needs of the house.

Requirements

Solution-oriented and taking pride in the details, the Event Server builds, delivers, and stewards the moments that define NeueHouse for Members, Guests, and team - past, present, and future. The role requires someone who is ready to:
  • Consistently provide thoughtful and personal service with the goal to develop a rapport with members and guests.
  • Ensure the Caf counter and floor are set and ready for service.
  • Maintain the cleanliness and always restock equipment of the Caf counter and floor.
  • Pack down the Caf counter and floor at the end of service
  • Maintain thorough working knowledge of menus and be able to articulate to guests in an engaged and thoughtful manner.
  • Proficient use of POS for ordering and billing purposes.
  • Execution of the order of service in a timely and accurate manner with the goal of creating memorable service - we want Members and Guests to remember that cup of coffee
  • Execute the entire cycle of service thoroughly and efficiently: from greeting to order taking to preparation to assembling to processing payment.
  • Prepare all food and beverages to the standards of NeueHouse.
  • Thorough working knowledge of all beverages: coffee/tea/non-alcoholic/wines/beers/spirits.
  • Communicating with prep kitchen to ensure areas are always fully stocked with food and beverage items, alerting the kitchen when running low on a particular item.
  • Maintain cleanliness of areas, including all surfaces and equipment.
  • Follow health, safety, and sanitation guidelines.
  • Follow instructions, respond to management directions, and complete tasks on time.
  • Develop and coordinate the organization of various areas of The Caf and other F&B outlets on property.
  • Competency in conversing with members, guests, and potential members regarding NeueHouse and our various exhibitions, programs, pricing structure, and amenities.
  • A charismatic and articulate ambassador of our brands.
  • Prior Event Server experience a plus
  • Proficient in brewing methods and espresso machines, etc.
  • Must be able to lift and or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and /or move up to 100 pounds.
  • Amazing coffee knowledge and skill
  • Attendance, Punctuality - consistently at work and on time, ensures work responsibilities are covered when absent.
  • Dependability - Follows instructions, responds to management directions, and completes tasks on time.
  • Impeccable Customer service - responds promptly to member needs, solicits feedback to improve service, and responds to all member requests (not just F & B related).
  • Flourish while working against deadlines while having the ability to be self-motivated, pro-active, and to find creative solutions to challenging problems.
  • Incredible teamwork with the ability to balance team and individual responsibilities.
  • Have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with both members and colleagues.
  • NeueHouse values diverse educational and training backgrounds in consideration of the role.
Diversity & Representation: NeueHouse is committed to building and supporting inclusive and representative communities, long-term career opportunities and extends Equal Employment Opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

The anticipated hourly rate for this position is $25.00 an hour. NeueHouse is committed to equitable and competitive compensation and benefits packages for our team members and will consider many factors when extending offers of employment. Some of the factors we consider may include: qualifications of individual applicants against the position and business needs, years of relevant experience in role or industry, specific or unique skills, certifications or professional accreditations specific to the role, and the location in which the applicant lives and/or from which they will perform the role. The anticipated range for compensation shared here does not include any other components or benefits that may be available.

Benefits
    • Salary Range: $25.00 an hour
    • Retirement Plan (401k, IRA)
    • Training & Development
    • Free Food & Snack

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