Member Service Representative

3 weeks ago

Falls Church, United States Navy Federal Credit Union Full time

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

  • Analyze, research and resolve problems and discrepancies related to member accounts/loans
  • Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
  • Counsel current and prospective members about Navy Federal's products and services
  • Ensure cash and other negotiable instruments are handled properly
  • Identify opportunities to cross service products and increase product penetration
  • Perform platform banking functions
  • Assist level I team members
  • Understand and comply with federal and other regulations relating to financial products and services
  • May assist with Branch Office vault opening, closing and balancing procedures
  • May serve as a Branch Office and/or ATM vault custodian
  • Perform other duties as assigned

Qualifications

  • Ability to work independently and in a team environment
  • Working knowledge of savings and checking products, accounts and services
  • May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
  • Effective active listening skills to accurately respond to inquiries and account requests
  • Effective organizational, planning and time management skills
  • Effective research, analytical, and problem solving skills
  • Effective skill building effective relationships through rapport, trust, diplomacy and tact
  • Effective skill exercising initiative and using good judgment to make sound decisions
  • Effective skill maintaining composure in a high production and changing environment
  • Effective skill navigating multiple screens and PC applications and adapting to new technologies
  • Effective skill performing mathematical calculations and working accurately with numbers
  • Effective verbal and written communication skills

Desired Qualifications

  • Experience in member/customer service preferably in a call center, retail banking or financial institution
  • Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Location: 6343 Columbia Pike, Suite C Falls Church, VA 22041

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. * Best Companies for Latinos to Work for 2024 * Computerworld Best Places to Work in IT * Forbes 2024 America's Best Large Employers * Forbes 2023 The Best Employers for New Grads * Fortune Best Workplaces for Millennials 2023 * Fortune Best Workplaces for Women 2023 * Fortune 100 Best Companies to Work For 2024 * Military Times 2023 Best for Vets Employers * Newsweek Most Loved Workplaces * Ripplematch Campus Forward Award - Excellence in Early Career Hiring * Yello and WayUp Top 100 Internship Programs From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process. Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

  • Member Service Representative

    2 months ago

    Crystal Falls, United States CoVantage Credit Union Full time

    Eager to take the next step in your career? This is your opportunity to join our team as a Full-Time Member Service Representative at our Crystal Falls branch. As a Member Service Representative, you will be the face of our credit union, building con Member Service, Representative, Service, Retail, Banking, Financial

  • Member Service Representative

    1 month ago

    Idaho Falls, Idaho, United States Sam's Club Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Member Service Representative to join our team at Sam's Club. As a key member of our sales floor team, you will be responsible for providing exceptional member service, ensuring a positive shopping experience, and promoting Sam's Club products and services.Key ResponsibilitiesProvide member...

  • Member Service Representative

    4 weeks ago

    Post Falls, Idaho, United States Horizon Credit Union Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Member Service Representative to join our team at Horizon Credit Union. As a Member Service Representative, you will be responsible for providing exceptional service to our members by handling transactions, answering questions, and resolving issues in a timely and professional manner.Key...

  • Customer Service Representative

    4 months ago

    Falls Church, United States AlphaGraphics Full time

    BENEFITS/PERKS: Competitive Compensation Flexible Scheduling Hard work, collaboration, humanity, fun, and laughter Career path development COMPANY OVERVIEW: As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life...

  • Customer Service Representative

    1 week ago

    Falls Church, United States AlphaGraphics Full time

    Replies within 24 hours BENEFITS/PERKS: Competitive Compensation Flexible Scheduling Hard work, collaboration, humanity, fun, and laughter Career path development COMPANY OVERVIEW: As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality...

  • Patient Service Representative

    2 months ago

    Falls Church, United States Dental Care Alliance Full time

    Overview: We are looking for a Patient Service Representative in Falls Church, Virginia to join our clinical team by providing a high level of patient service and satisfaction while operating in a team-based environment. This person will be a support person to all of the staff members and patients in his/her office. They will answer phones, handle patient...

  • Member Services Representative

    5 months ago

    Great Falls, United States Planet Fitness Full time

    Our Job Opening We are searching for a Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience! The Member Services Representative will be...

  • Member Service Representative

    4 weeks ago

    Cuyahoga Falls, Ohio, United States Akron Area YMCA Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Member Service Representative to join our team at the Akron Area YMCA. As a key member of our staff, you will be responsible for delivering exceptional service to our members, guests, and program participants.Key ResponsibilitiesProvide excellent service to members, guests, and program...

  • Patient Service Representative

    5 months ago

    Falls Church, United States Patient First Full time

    Assisting patients using the kiosk prior to registration. Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated. Respectfully handling Physician and Nurse requests in a timely manner. Communi Patient, Representative, Service, Policy Manager, Retail, Healthcare

  • Customer Service Representative

    4 weeks ago

    Falls Church, Virginia, United States Sherwin-Williams Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at Sherwin-Williams. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our wholesale and retail customers, answering their questions about our products, and recommending the right solutions.Key...

  • Customer Service Representative

    4 weeks ago

    Falls Church, Virginia, United States U-Haul Full time

    Job Summary:U-Haul is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring they receive the help they need on their journeys.Responsibilities:* Assist customers with U-Haul products and services* Use U-Scan technology...

  • Customer Service Representative

    4 months ago

    Falls Church, United States U-Haul Full time

    Location: 5654 Columbia Pike, Falls Church, Virginia 22042 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Member Service Representative

    1 month ago

    Cuyahoga Falls, Ohio, United States Akron Area YMCA Full time

    Job SummaryThis role supports the mission of the Akron Area YMCA, a nonprofit organization dedicated to strengthening the foundations of community through youth development, healthy living, and social responsibility. As a Member Service Representative, you will be the face of the Y, providing exceptional service to members, guests, and program...

  • Member Services Representative

    5 months ago

    Niagara Falls, United States Planet Fitness Full time

    Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. *Must be available to work evenings & weekends*Essential Duties and ResponsibilitiesGreet members, prospective members and guests, providing...

  • Member Services Representative

    4 weeks ago

    Twin Falls, Idaho, United States Planet Fitness Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an exceptional experience in our Judgement Free Zone.Key...

  • Member Service Representative

    1 month ago

    Post Falls, United States Horizon Credit Union Full time

    Job Type Full-time Description YOUR PURPOSE Perform transactional duties to serve members by receiving or paying out funds with high accuracy. Maintain accurate transactional records. Provide cash receipt and payment services in accordance with credit union policies and procedures. Present and explain a basic number of credit union products and services to...

  • Member Services Representative

    3 months ago

    Wichita Falls, United States Crunch Fitness Full time

    Description The Member Services Representative (MSR) is the first and last interaction our members have at our facilities so they are the face of our operation! The MSR handles all preliminary guest questions and concerns and works to maintain a fun and supportive atmosphere for our members. Position RequirementsExpectations Greet all members & guests with...

  • Member Services Representative

    2 months ago

    Sioux Falls, United States Crunch Fitness Full time

    Description The Member Services Representative (MSR) is the first and last interaction our members have at our facilities so they are the face of our operation! The MSR handles all preliminary guest questions and concerns and works to maintain a fun and supportive atmosphere for our members. Position RequirementsExpectations Greet all members & guests with...

  • Weekend Member Services Representative

    6 months ago

    Great Falls, United States Planet Fitness Full time

    Our Job Opening We are searching for a Weekend Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience! The Member Services Representative will be...

  • Customer Service Representative I

    3 months ago

    Falls Church, United States Kastle Systems Full time

    Overview: Join the leader in providing smarter solutions for a safer world. At Kastle, the best Customer Support Representatives are genuinely excited to help customers. You will serve as a daily business contact for our customers in a fast-paced environment, and will be responsible for responding to customer requests, troubleshooting, and resolving issues....