Customer Service Specialist-Registration Team

1 month ago

Bloomington, United States Solution Tree Full time

**Solution Tree and Marzano Resources**

delivers comprehensive professional development to schools and districts around the world. We empower K12 educators to raise student achievement through a wide range of services and products including educator conferences, customized district solutions for long-term professional development, books, videos, and online courses. Our headquarters is located in beautiful downtown Bloomington, Indiana, home of Indiana University and some of the best cultural, educational, and natural resources in the area.

, formerly Marzano Research, is dedicated to helping K12 educators advance student achievement. Built on the foundation of Dr. Robert J. Marzanos 50 years of education research, Marzano Resources supports teachers and administrators through customizable on-site professional development, educator events, virtual coaching, books, videos, and online courses. Our associates and authors are thought leaders in the field of education and deliver research-backed guidance for all major areas of schooling, including curriculum development, instruction, assessment, student engagement, and personalized competency-based education. Marzano Resources is located in Centennial, Colorado, with additional offices in Bloomington, Indiana.

***Employees enjoy:***

* Innovative, team-oriented environment

* Working with leading voices and rising stars in staff development

* A compensation package that includes competitive pay and benefits such as medical, dental, and vision insurance plans, 401k, paid time off, and more.

* Doing work that matters

When you join Solution Tree or Marzano Resources, you join a highly regarded team that is dedicated to providing quality and excellence in professional development. Guided by our mission, vision, and values, our team is united under one goal to transform education worldwide to ensure learning for all. **If you have the passion and skill to help further Solution Tree and Marzanos mission, we want to hear from you.**

Solution Tree and Marzano Resources are Affirmative Action - Equal Employment Opportunity Employers.

Connect with Solution Tree:

Connect with Marzano Resources:

**Customer Service Specialist-Registration Team**

* Bloomington, IN

* Full Time

* Entry Level

**Available Remote or In-Person**

**Solution Tree**

Solution Tree delivers comprehensive professional development to schools and districts around the world. We empower K12 educators to raise student achievement through a wide range of services and products including educator conferences, customized district solutions for long-term professional development, books, videos, and online courses. When you join Solution Tree, you join a highly regarded team that is dedicated to providing quality and excellence in professional development. Guided by our mission, vision, and values, our team is united under one goal to transform education worldwide to ensure learning for all. If you have the passion and skill to help further Solution Trees mission, we want to hear from you.

**Employees Enjoy:**

* Innovative, team-oriented environment

* Working with leading voices and rising stars in staff development

* A compensation package that includes competitive pay and benefits such as medical, dental, and vision insurance plans, 401k, paid time off, and more.

* Doing work that matters

**Customer Service Specialist-Registration Team**

**Position Summary:**

The Customer Service Specialist Event Registration Team member assists customer service for all event registrations. Position is fast paced that requires multi-tasking and ability to problem solve.

**Summary of Essential Job Functions:**

* Registration set-up and order processing

* Registration monitoring

* Communicating with customers regarding registration status and questions

* Communicating status and reporting to the Events department

* Virtual registration support for virtual events

* Event reconciliation

* Weekly reports on registrations if needed

**Minimum Requirements:**

Customer service experience, basic computer skills (Excel, Outlook, Zoom and Google doc), attention to detail, excellent written and spoken communication skills. College degree preferred, but not required.

*Disclaimers:*

*The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.*

*Solution Tree is committed to the health and safety of its employees and the customers we serve. As a result of the global pandemic, we have modified many of our recruitment and onboarding processes to maintain everyones safety. The Human Resources team will communicate all necessary safety processes and procedures throughout each stage of the recruiting process, including if this role will require the selected candidate to be vaccinated.*

*Solution Tree is an Affirmative Action - Equal Employment Opportunity Employer.*

+ a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or

+ a person who was discharged or released from active duty because of a service-connected disability.

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