Customer Service Representative

2 months ago

Simi Valley, United States FHI Heat Full time

Are you passionate about delivering outstanding customer experiences and ready to be part of a fast-growing, innovative company? FHI Heat, a leader in cutting-edge hair tools and hair care products, is expanding, and we need a dynamic Customer Service Representative to join our team This is a fantastic opportunity to work in a collaborative and energetic environment, providing top-notch service to our customers.

Why Join FHI Heat?

FHI Heat is at the forefront of the beauty industry, known for our commitment to quality and innovation. As we continue to expand, were looking for someone who thrives in a fast-paced setting and enjoys making a meaningful impact every day. This role requires on-site presence 5 days a week in our Simi Valley office, putting you right at the heart of our growing operations.

Key Responsibilities:

  • Customer Engagement: Deliver exceptional service through phone, email, and chat, ensuring every interaction leaves a lasting positive impression.
  • Problem Solving: Respond to inquiries, resolve issues promptly, and assist with product information, order statuses, and general questions.
  • Order Management: Process orders, returns, and exchanges with precision and efficiency.
  • Record Keeping: Maintain and update customer records to ensure seamless service.
  • Team Collaboration: Work closely with other departments to enhance the overall customer experience.
  • Feedback Analysis: Collect and analyze customer feedback, offering actionable suggestions for continuous improvement.
  • Outbound Calls: Follow up on customer inquiries and resolve any outstanding issues, strengthening relationships and trust.

What Youll Need:

  • High school diploma or equivalent.
  • 3-5 years of customer service experience.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to thrive in a fast-paced environment and juggle multiple tasks.
  • Proficiency in Microsoft Office Suite; SAP and Shopify experience is a plus.
  • Outbound calling experience is a bonus.

Compensation & Benefits:

  • Hourly Rate: $20$26, based on experience.
  • Comprehensive Benefits: Health, medical, dental insurance, vacation, and more in-house perks.

Join Our Growing Team

If you're ready to grow with us and make an impact in the beauty industry, wed love to hear from you

FHI Heat is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.

  • Customer Service Representative

    1 month ago

    Simi Valley, California, United States Domino's Pizza LLC Full time

    At Domino's Pizza LLC, we're seeking a Customer Service Representative to join our team in Simi Valley. As a key member of our restaurant team, you'll be responsible for providing exceptional customer service and ensuring a positive experience for our patrons. Salary: $12-$15 per hour (based on location and experience).About the Job:We're looking for a...

  • Customer Service Representative

    2 days ago

    Simi Valley, California, United States LanceSoft Full time

    **Job Overview**LanceSoft is seeking a highly organized and detail-oriented Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for managing customer accounts, processing orders, and ensuring timely communication with customers.Key ResponsibilitiesProcess and enter purchase orders into the...

  • Customer Service Representative

    3 weeks ago

    Simi Valley, California, United States Jack in the Box Full time

    **About the Role:**We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Jack in the Box in Ventura, CA.**Responsibilities:**Deliver exceptional customer service by greeting guests, taking orders, and handling cash transactions accurately.Suggest additional food and drink items to enhance the guest...

  • Insurance Customer Service Representative

    4 days ago

    Simi Valley, California, United States Jayson Wimmer - State Farm Agent Full time

    Company OverviewAt Jayson Wimmer - State Farm Agent, we are dedicated to providing exceptional customer service and protecting our customers' assets. As a Customer Service Representative, you will play a vital role in achieving this goal.

  • Customer Service Representative

    3 days ago

    Simi Valley, United States Ricoh Americas Corporation Full time

    **Field Representative II, Print Support** **This position offers a $750 sign-on bonus for new Ricoh members!** **Position Profile:** Responsible for the daily support of assigned RICOH managed devices within the customer's fleet. Responds to customer requests for technical support and training with a focus on customer service. Responsible for consumable...

  • Customer Service Representative

    1 month ago

    Simi Valley, United States Ricoh Americas Corporation Full time

    **Field Representative II, Print Support** **This position offers $750 sign on bonus for new Ricoh members!!** POSITION PROFILE Responsible for the daily support of assigned RICOH managed devices within customer's fleet. Responds to customer requests for technical support and training with the focus being on customer service. Responsible for consumable...

  • Customer Service Representative Position

    5 days ago

    Simi Valley, California, United States MITER Brands Full time

    OverviewMilgard Windows and Doors, a leading supplier of vinyl windows and patio doors, seeks a dedicated Customer Service Representative to join our team in Simi Valley, CA. As a key member of our organization, you will provide exceptional support to dealers and homeowners regarding warranty issues on Milgard products via telephone or email. Your role will...

  • Customer Service Representative

    1 month ago

    Simi Valley, United States Ricoh USA, Inc. Full time

    Job DescriptionField Representative II, Print Support This position offers $750 sign on bonus for new Ricoh members!! POSITION PROFILE Responsible for the daily support of assigned RICOH managed devices within customer's fleet. Responds to customer requests for technical support and training with the focus being on customer service. Responsible for...

  • Customer Service Representative

    1 month ago

    Simi Valley, United States CHATSWORTH PRODUCTS INC Full time

    Job DetailsJob LocationSimi Valley Plant - SImi Vallely, CAPosition TypeFull TimeSalary Range$22.00 - $24.00 HourlyTravel PercentageNoneJob ShiftDayJob CategoryAdmin - ClericalDescriptionAnswers incoming calls along with live chat inquiries and e-mails from distribution partners, field sales representatives along with end user customers. Responds to...

  • Customer Service Representative

    5 days ago

    Simi Valley, California, United States The Kroger Company Full time

    About the RoleThe Kroger Company is seeking a highly motivated and customer-focused individual to join our team as a Retail Store Associate. In this role, you will have the opportunity to work in a fast-paced environment where no two days are ever the same.As a Retail Store Associate, your primary responsibility will be to provide excellent customer service...

  • Customer Service Representative

    3 days ago

    Simi Valley, California, United States BARRY P GOLDBERG, APLC Full time

    Responsibilities and QualificationsManage the front desk, providing exceptional customer service and support to clients, employees, and visitors.Answer incoming phone calls, respond to emails, and manage mail and deliveries.Give a warm welcome to all employees, clients, and visitors, communicating important information.Ensure the front office is secure and...

  • Customer Service Representative

    3 weeks ago

    Simi Valley, California, United States Rancho Simi Recreation and Park District Full time

    Job DescriptionAs a Golf Support Staff member, you will play a critical role in ensuring our guests have a seamless and enjoyable experience at our golf course. Your responsibilities will include:Key ResponsibilitiesWelcoming guests as they enter the clubhouse and providing exceptional customer service.Maintaining a clean and safe environment, including...

  • Customer Account Representative

    6 days ago

    Simi Valley, United States RootStaff Full time

    Job Title: Customer Account RepDuration: 6 Months ContractLocation: Simi Valley California 93063Shift: 1st shiftJob Core ResponsibilitiesThe Customer Account Coord is responsible for receiving, reviewing, and entering purchase orders into the enterprise resource planning (ERP) system as well as ensuring proper requirements flow downRaising quotes and...

  • Customer Service Associate

    3 weeks ago

    Simi Valley, California, United States MI Windows and Doors Full time

    Job OverviewMI Windows and Doors is seeking a Customer Service Representative to provide exceptional support for dealers and homeowners regarding warranty issues on Milgard products via telephone or email. This role is ideal for individuals with excellent communication skills and a passion for delivering outstanding customer experiences.About the RoleAs a...

  • Customer Account Representative

    5 days ago

    Simi Valley, United States Intellyk Inc Full time

    Job DescriptionJob DescriptionTitle: Customer Account Coordinator Location: Simi Valley, CA 93063Duration:06 Months ContractShift: 1st Shift Job Core Responsibilities• The Customer Account Coord is responsible for receiving, reviewing, and entering purchase orders into the enterprise resource planning (ERP) system as well as ensuring proper requirements...

  • Customer Service Representative

    2 days ago

    Simi Valley, California, United States BARRY P GOLDBERG, APLC Full time

    Why Work with Us?We offer a dynamic work environment that fosters growth and development. As a valued member of our team, you will have access to the tools and resources necessary to excel in your role.We prioritize building strong relationships with our clients and colleagues, and we strive to create a workplace culture that is supportive, inclusive, and...

  • Customer care representative

    1 month ago

    Simi Valley, United States MI Windows and Doors Full time

    A Customer Service Representative job in Simi Valley, CA is available at Milgard Windows and Doors. You will provide support for all dealers and homeowners regarding warranty issues on Milgard products via telephone or email. You will also schedule Technicians within the geographic region to perform warranty repairs. This is a first-shift position, and...

  • Customer Service Ambassador

    4 days ago

    Simi Valley, California, United States Family Dollar Full time

    Role OverviewAs a Customer Service Representative at Family Dollar, you will be responsible for delivering exceptional customer service. This involves greeting customers, assisting with merchandise selection, and processing cash register transactions.Key ResponsibilitiesProvide personalized assistance to customers in selecting merchandise.Process cash...

  • Technical Service Representative

    3 weeks ago

    Simi Valley, California, United States CWH Enterprise Inc Full time

    **Job Summary**CWH Enterprise Inc is seeking a skilled Technical Service Representative to join our team. As a Technical Service Representative, you will be responsible for providing exceptional customer service and technical support to our customers.The ideal candidate will have a strong background in mechanical aptitude and experience working with hand...

  • Customer Service Ambassador

    3 weeks ago

    Simi Valley, California, United States U-Haul Full time

    Company Overview: As a Customer Service Representative at U-Haul, you will be the face of our company's exceptional service. You will work as part of a supportive team to ensure that customers get all the help they need on their journeys.We offer competitive pay for this role, with an estimated annual salary of $33,600, based on 40 hours per week and $16-$25...