Customer Service Representative

1 day ago

Simi Valley, United States Ricoh Americas Corporation Full time

**Field Representative II, Print Support**

**This position offers $750 sign on bonus for new Ricoh members**

POSITION PROFILE

Responsible for the daily support of assigned RICOH managed devices within customer's fleet.

Responds to customer requests for technical support and training with the focus being on customer service. Responsible for consumable (toner, labels, paper, etc.) replenishment, appropriately facilitating service & supply requests. Capable of performing basic end-user device maintenance tasks, escalating service problems as necessary. Responsibilities may include the procurement of printer hardware and the management of an on-site parts/consumables inventory.

Job Duties and Responsibilities

· Works to ensure that the (SLAs) service level agreements between customer and RICOH are achieved.

· Responsible for the daily monitoring of device service and supply alerts, responding to and resolving service requests so device availability meets service level agreements.

· Maintains an accurate asset list and location of managed devices with available printer fleet tools and databases.

· Supports continuous fleet optimization efforts through identification of over/under utilized, frequently serviced, and exception devices.

· Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally. Escalates service problems as necessary.

· Adheres to IMACD process, coordinating and supporting functional tasks, managing, and communicating statuses in a timely manner.

· Maintain an adequate supplies inventory level for devices and their volume requirements.

· Responsible for supply ordering and maintaining appropriate PAR (Periodic Automatic Replacement) levels.

· Monitor and return unused and excess RICOH owned supplies as PAR levels dictate.

· Documents and reports all fleet meter reads.

· Provides training on the use of RICOH equipment and features.

· Provide Team Member training on use of equipment and features and aid in mapping devices.

· Utilizes support resources to minimize field service dispatch and then escalates issues to Level 2 support, as necessary.

· Proactively communicate to the customer the status of problem resolution

· Provide the end users with detailed remote access knowledge and document complete trouble shooting information.

· Assist in hot swap tasks needed to ensure users experience stays intact.

· Responsible for moving desktop printers to a new location only with approval through the SR process.

· Manage on-site hardware inventory.

· Manages printer procurement as required by the customer.

· Manages hot swap inventory.

· Support inventory and implementation efforts

· Completes all required administrative tasks in an accurate and timely manner.

· Exhibits a professional appearance and positive demeanor.

· Performs other duties as assigned.

**Qualifications (Education, Experience and Certifications)**

Typically requires:

· High School Diploma (or equivalent) with additional education preferred

· IT Help Desk Support experience (application & hardware support)

· Technical Training & Certifications: HP Certifications

· Completion of Ricoh Learning Institute courseware within specified timeframe as assigned/directed by management.

KNOWLEDGE, Skills And Abilities

· Excellent customer service skills including ability to follow up to ensure closure of issues and can communicate effectively.

· Good project management skills and ability to prioritize tasksStrong technical knowledge of network and site-specific printers, and company products

· Possesses strong interpersonal and verbal communications skills.

· Possesses methodical approach to resolving problems.

**Working Conditions, MENTAL aND PHYSICAL DEMANDS**

· Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level

· Requires internal contact within department and with other corporate personnel, and external contact with customers, agencies, vendors, etc.

· Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems

· Modest physical effort is required. Work does require walking, standing, bending, reaching, lifting or carrying objects that may weigh up to 50 lbs. (e.g., papers, books, files and small parts, etc.)

· Requires moderate dexterity · regular application of basic skills (calculator, keyboard, hand tools, and eye/hand coordination

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

EEO/Affirmative Action Employer -- M/F/Disability/Veteran

  • Customer Service Representative

    2 weeks ago

    Simi Valley, California, United States Cooper Connect Full time

    Customer Service RepresentativeWe are seeking a highly motivated Customer Service Representative to join our team at Cooper Connect. As a Customer Service Representative, you will provide exceptional customer service and satisfaction to our guests, while maintaining a clean and safe environment.Key Responsibilities:Provide high-quality customer service and...

  • Customer Service Representative

    2 weeks ago

    Simi Valley, California, United States FASTSIGNS of Long Beach and Torrance Full time

    Company OverviewFASTSIGNS of Simi Valley is a fast-growing visual communications company with 20 years of experience in providing exceptional services. We are a small business and veteran-owned, committed to delivering high-quality products and solutions to our customers.We are seeking a talented CUSTOMER SERVICE REPRESENTATIVE to join our team. As a key...

  • Customer Service Representative

    1 month ago

    Simi Valley, United States U-Haul Full time

    Compensation Range: $16.00 to $25.00 Hourly Location: 1577 E Los Angeles Av, Simi Valley, California 93065 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a...

  • Customer Service Representative

    2 weeks ago

    Simi Valley, California, United States CBC Federal Credit Union Full time

    Seeking a dynamic and results-driven Customer Service Representative to join our team at CBC Federal Credit Union. In this role, you will be responsible for delivering exceptional customer service, ensuring seamless account servicing functions, and promoting our products and services.About the RolePromote lending products and services, including loans,...

  • Customer Service Representative

    2 weeks ago

    Simi Valley, United States FHI Heat Full time

    Are you passionate about delivering outstanding customer experiences and ready to be part of a fast-growing, innovative company? FHI Heat, a leader in cutting-edge hair tools and hair care products, is expanding, and we need a dynamic Customer Service Representative to join our team! This is a fantastic opportunity to work in a collaborative and energetic...

  • Customer Service Representative

    2 weeks ago

    Simi Valley, United States FHI Heat Full time

    Are you passionate about delivering outstanding customer experiences and ready to be part of a fast-growing, innovative company? FHI Heat, a leader in cutting-edge hair tools and hair care products, is expanding, and we need a dynamic Customer Service Representative to join our team! This is a fantastic opportunity to work in a collaborative and energetic...

  • Customer Service Representative

    2 weeks ago

    Simi Valley, United States FHI Heat Full time

    Are you passionate about delivering outstanding customer experiences and ready to be part of a fast-growing, innovative company? FHI Heat, a leader in cutting-edge hair tools and hair care products, is expanding, and we need a dynamic Customer Service Representative to join our team! This is a fantastic opportunity to work in a collaborative and energetic...

  • Customer Service Representative for Cosmetics

    2 weeks ago

    Simi Valley, California, United States Ulta Beauty Full time

    About the JobAs a Customer Service Representative for Cosmetics at Ulta Beauty, you will play a critical role in delivering exceptional customer experiences and driving sales growth. You will be responsible for providing expert advice on beauty and skincare products, processing transactions accurately, and maintaining a visually appealing store...

  • Customer Service Representative

    3 days ago

    Simi Valley, United States Ricoh USA, Inc. Full time

    Job DescriptionField Representative II, Print Support This position offers $750 sign on bonus for new Ricoh members!! POSITION PROFILE Responsible for the daily support of assigned RICOH managed devices within customer's fleet. Responds to customer requests for technical support and training with the focus being on customer service. Responsible for...

  • Customer Service Representative

    1 day ago

    Simi Valley, United States Ricoh USA, Inc. Full time

    Job DescriptionField Representative II, Print Support This position offers $750 sign on bonus for new Ricoh members!! POSITION PROFILE Responsible for the daily support of assigned RICOH managed devices within customer's fleet. Responds to customer requests for technical support and training with the focus being on customer service. Responsible for...

  • Customer Service Representative

    3 days ago

    Simi Valley, United States CHATSWORTH PRODUCTS INC Full time

    Job DetailsJob LocationSimi Valley Plant - SImi Vallely, CAPosition TypeFull TimeSalary Range$22.00 - $24.00 HourlyTravel PercentageNoneJob ShiftDayJob CategoryAdmin - ClericalDescriptionAnswers incoming calls along with live chat inquiries and e-mails from distribution partners, field sales representatives along with end user customers. Responds to...

  • Customer Service Representative

    1 day ago

    Simi Valley, United States CHATSWORTH PRODUCTS INC Full time

    Job DetailsJob LocationSimi Valley Plant - SImi Vallely, CAPosition TypeFull TimeSalary Range$22.00 - $24.00 HourlyTravel PercentageNoneJob ShiftDayJob CategoryAdmin - ClericalDescriptionAnswers incoming calls along with live chat inquiries and e-mails from distribution partners, field sales representatives along with end user customers. Responds to...

  • Customer Service Representative

    2 weeks ago

    Simi Valley, California, United States Domino's Franchise Full time

    Imagine a fast-paced environment where you can grow and develop your skills!At Domino's Pizza, we offer a dynamic and supportive team environment where you can advance in your career and reach your full potential. As a Customer Service Representative in Simi Valley, you'll have the opportunity to develop your skills and take on new challenges. Our team is...

  • Customer care representative

    1 week ago

    Simi Valley, United States MI Windows and Doors Full time

    A Customer Service Representative job in Simi Valley, CA is available at Milgard Windows and Doors. You will provide support for all dealers and homeowners regarding warranty issues on Milgard products via telephone or email. You will also schedule Technicians within the geographic region to perform warranty repairs. This is a first-shift position, and...

  • Customer Service Ambassador

    2 weeks ago

    Simi Valley, California, United States Jayson Wimmer - State Farm Agent Full time

    Job OverviewA position is available for a highly motivated individual to join our team as a Customer Relations Representative.Estimated Salary: $45,000 - $65,000 per year (based on location and experience)Job DescriptionWe are seeking an exceptional communicator with a passion for delivering outstanding customer service. As a Customer Relations...

  • Customer care representative

    3 days ago

    Simi Valley, United States MI Windows and Doors Full time

    A Customer Service Representative job in Simi Valley, CA is available at Milgard Windows and Doors. You will provide support for all dealers and homeowners regarding warranty issues on Milgard products via telephone or email. You will also schedule Technicians within the geographic region to perform warranty repairs. This is a first-shift position, and the...

  • Customer Care Representative

    3 days ago

    Simi Valley, United States MITER Brands Full time

    A Customer Service Representative job in Simi Valley, CA is available at Milgard Windows and Doors. You will provide support for all dealers and homeowners regarding warranty issues on Milgard products via telephone or email. You will also schedule Technicians within the geographic region to perform warranty repairs. This is a first-shift position, and the...

  • Customer Care Representative

    1 day ago

    Simi Valley, United States MITER Brands Full time

    A Customer Service Representative job in Simi Valley, CA is available at Milgard Windows and Doors. You will provide support for all dealers and homeowners regarding warranty issues on Milgard products via telephone or email. You will also schedule Technicians within the geographic region to perform warranty repairs. This is a first-shift position, and the...

  • Food Service Representative

    1 week ago

    Simi Valley, California, United States Taco Bell Full time

    At Taco Bell, we're seeking dynamic and enthusiastic individuals to join our team as Food Service Representatives. This role is perfect for those who enjoy interacting with customers and are excited about working in a fast-paced environment.About the RoleAs a Food Service Representative, you will be responsible for providing exceptional customer service,...

  • Customer Service Representative

    4 weeks ago

    Simi Valley, United States Chevron Full time

    At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people whoIt's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Job Expectations:• Maintain courteous, professional contact with...