Patient Scheduling Specialist

2 weeks ago


Louisville, United States UofL Health Full time

Overview:

The Patient Scheduling Specialist is responsible for managing all incoming calls, schedule patients at multiple clinic locations and obtaining prior authorizations for ordered procedures.

Responsibilities:
  • Projects a positive and personal image under all circumstances.
  • Able to utilize appropriate computer and phone systems.
  • Answer all incoming calls to schedule patients for appointments at multiple clinic sites.
  • Answers and responds to external and internal phone calls in a timely manner. Check and responds to emails in a timely and professional manner.
  • Completes prior authorizations and appeals completely, accurately, and promptly.
  • Contacts insurance plans/payors to determine eligibility and obtain coverage and benefit information relating to obtaining prior authorization.
  • Independently resolves majority of provider and customer concerns resulting in satisfactory outcomes seeks assistance from Providers and Manager as needed.
  • Maintains accurate, up-to-date documentation of area serviced and volumes for tracking and trending
  • Supports goals of department/organization. Works as a team player by enhancing team effectiveness, supporting, and assisting team members, the department and/or the organization.
  • Performs other duties as assigned.


Qualifications:

Education:

  • High School Diploma or equivalent required

Experience:

  • Excellent organizational, oral & written communication skills required
  • At least one year of medical office experience preferred
  • Medical terminology preferred

Licensure:

  • None required

Certification:

None required



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