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Tech Lead

3 months ago

Houston, United States Collabera Full time

Job Title: Tech Lead

Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.

Duration: 6 Month Contract + Extension

Location: Houston, TX (Hybrid)

DayToDay Responsbilities:

Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Provide accurate information on IT products or services

Must Have:

Proven experience as a Lead help desk technician or other customer support role
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered
BSc/BA in IT, Computer Science or relevant field