Bilingual Customer Service Representative

1 week ago

Broomfield, United States TEKsystems Full time

-Take inbound to answer questions and work towards a solution (40-50) and make outbound calls when available (90-120+ calls a day) and use various collection strategies to collect on past due bills

-Answer customers questions regarding bill

-Show an effort to their clients that their making outreach to their leads

-Offer options on how to pay/negotiate payment in full or set up payment arrangements

-Will only contact customer 1 time to inform them on their balance

-Manage and review accounts to identify adjustments, discrepancies, and create a request for resolution

-Main system (Cubs - CRM) filing system- inputting customers information and make notes into the Cubs system

-Use Noble for receiving calls and dialing out

*Additional Skills & Qualifications:*

*MUST HAVE*

*-Nothing less than a year at each job or position*

*-1+ year of call center experience *

*-Someone who performs well with upset customers face to face or over the phone*

*-Some who is well spoken or professional over the phone*

*-Basic computer (restarting a computer, using an internet browser, Microsoft Office, and typing) skills*

*-Basic math skills*

*-Ability to multi-task, strong listening skills, and proven reliability/punctuality in past positions required*

* Bilingual in Spanish

*NICE TO HAVE *

*-1-2 years of recent collections experience or knowledge of state and local collection laws is preferred*

*-1+ years of Microsoft Office Exp.*

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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