Customer Success Manager
4 weeks ago
Overview The Customer Success Manager will champion the customer throughout the engagement lifecycle, enabling them to get best value from Enverus' software and solutions. Further, this role is focused on customer retention and driving our Net promoter score to the world class level. This individual will ensure that by using technology solutions, our Account Managers are focused on the right activities to deliver the value that our solutions bring. Ready to roll up your sleeves, learn something new every single day and build a world class Customer Success team? Then this role is for you The CSM is a catalyst to Enverus' operational and strategic priorities through the effective measurement, subjective analysis and reporting of customer health and value. The ability to be persuasive in written and verbal communication is a vital part of the role. The ability to draft problem statements and offer insight into how those problems can be addressed is considered central to the role. Proactive organization and follow up with individuals accountable for problem resolution is expected, as is, escalation to senior members of the management team when individuals have not delivered expected service levels. Knowing how and who to engage to block and tackle specific and programmatic issues is essential to performance. Relationship building across all tiers of the company and the customer’s team is required. Primary Responsibilities Build strong, trusted, and influential relationships with strategic customers, sales and the Organization Extensive Project Management and Change Management experience with sales processes Obtain a thorough understanding of the value that drives assigned customer decisions for using Enverus products and services Proactively offer appropriately tailored advice and bring unique industry insights to the customer and or sales driving value propositions Provide feedback to customers to streamline service and product delivery. Engage in on-going, two-way dialogue with customers regarding ways to improve engagement and use of our product and services Develop strong and trusted relationships within leadership as to ensure clear communication of customer required value of all the services and products Enverus is providing, and/or can provide in the future Responsible for day-to-day management and execution of Customer Success programs: the objectives and goals required to achieving metric improvements Establish synergistic relationship with the representative(s) as to promote partnership in evaluating and presenting product / service portfolio expansion with the customer(s) Proven results on delivering/exceeding goals on time, with an attention to detail. Experience managing and prioritizing multiple customer requests in a fast-paced environment, including timeline scoping and effective re-prioritization Demonstrated strong aptitude in correlating improvements with customer health and NPS satisfaction results Relationship Management: Aptitude to build strong relationships and bonds with management, director, and executive-level client base. Experience effectively setting and managing customer expectations Demonstrate a strong humility trait to establish customer’s issues and perspective more important than self, or that of Enverus Demonstrate values that align with helping others to improve performance through hands on assistance, teaching and leadership Utilize highly developed negotiation skills with the ability to influence product portfolio growth and expand market capture Regularly and frequently forecast your portfolio of accounts to sales leadership on a monthly, quarterly, and annual basis Requirements 5+ years experience in a customer facing sales/technical position Management and delivery of SaaS level solutions and services (preferably in the Oil and Gas industry) Minimum of a Bachelor’s degree in a technical discipline, ideally possess a Master’s degree in a business-related subject Strong experience managing support and onboarding initiatives, and proven ability to build a world class team Goal-driven, roll up your sleeves personality with the power to act cool and calm under pressure #J-18808-Ljbffr
-
Customer Success Manager
4 weeks ago
Los Angeles, United States Pear Suite Full timeAbout Pear Suite Pear Suite’s care navigation platform empowers staff to collect, visualize, understand, and act on social determinants of health data, enabling various healthcare entities and community-based organizations to meet the social needs of their community in a culturally sensitive, person-centered way. About the role Job Title: Customer...
-
Customer Success Manager
2 months ago
Los Angeles, United States Pear Suites Full timeAbout Pear Suite Pear Suite's care navigation platform empowers staff to collect, visualize, understand, and act on social determinants of health data, enabling various healthcare entities and community-based organizations to meet the social needs of their community in a culturally sensitive, person-centered way. About the role Job Title: Customer Success...
-
Customer Success Manager
1 week ago
Los Angeles, United States Northbeam LLC Full timeAs a Customer Success Manager at Northbeam, you will play a critical role in facilitating and coordinating support for Northbeam’s enterprise customer base to improve retention and minimize customer churn. You will own a book of business and work closely with the Media Strategy team to ensure the Northbeam product is delivering outstanding value and...
-
Customer Success Manager
1 month ago
Los Angeles, United States We Recruit Full timeAbout the job Customer Success Manager We are looking for a customer success manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing new programs that will increase your business revenue potentials and minimize churn rates. A Customer Success Managers...
-
Customer Success Manager
6 months ago
Los Angeles, United States PartsTrader Full timeCUSTOMER SUCCESS MANAGER Grow your career at PartsTrader We at PartsTrader have a passion for delivering value to our customers. We’re changing an industry and our team is filled with exceptional people creating a better collision repair industry. Every day, we strive to fulfill our mission of helping people make smart collision repair decisions. We have...
-
Customer Success Manager
6 months ago
Los Angeles, United States Northern Impact LLC. Full timeOverview Global leader in Construction Equipment Market intelligence is actively seeking a Customer Success Manager to join their team! This organization is an industry-leading B2B SaaS/DaaS solution provider to companies in the industrial equipment space. This company tracks over $60 billion of assets and over $45 billion in rental and sale transactions...
-
Customer Success Manager
5 months ago
Los Angeles, United States Northern Impact Full timeOverview Global leader in Construction Equipment Market intelligence is actively seeking a Customer Success Manager to join their team! This organization is an industry-leading B2B SaaS/DaaS solution provider to companies in the industrial equipment space. This company tracks over $100 billion of assets and over $55 billion in rental and sale transactions...
-
Customer Success Manager
3 weeks ago
Los Angeles, California, United States Sellers Hub Full timeAbout the Role:We are seeking a results-driven Customer Success Manager to join our team at Sellers Hub. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our clients, driving business growth, and ensuring customer satisfaction.Key Responsibilities:Relationship Management: Develop and...
-
Customer Success Manager
4 months ago
Los Angeles, United States Sellers Hub Full timeKey ResponsibilitiesRelationship Management: Develop and maintain strong, long-lasting customer relationships throughout all levels and teams of their organization. Customer Engagements: Lead customer kick-off calls, perform platform demos & user trainings, drive regularly scheduled check-ins, QBRs with customers, while monitoring platform adoption and...
-
Customer Success Manager
2 months ago
Los Angeles, United States Lightspark Full timeLightspark is the easiest, most reliable, enterprise-grade gateway to the Lightning Network, enabling money to move just like bits and bytes do on the Internet. Lightspark services aim to be the fastest, lowest cost, easiest and most reliable way to send and receive payments globally using Lightning. We want to deliver open payments for the Internet at scale...
-
Customer Success Manager
4 weeks ago
Los Angeles, United States Your Bright future Full timeCustomer Success Management & Business Development Opportunity Are you passionate about connecting talented professionals with meaningful career opportunities? We have an exciting opportunity for someone with Customer success experience to help drive the growth of our globally recognized products and programs. This is your chance to be directly rewarded for...
-
Customer Success Manager
1 week ago
Los Angeles, United States Lightspark Full timeThe Internet lacks a protocol for money. Lightspark is building the tools and services to make it happen. Lightspark builds enterprise-ready infrastructure for open payments for the Internet at scale using the Lightning Network. An always-on, low-cost, universal payment network will completely transform how money is moved, enabling businesses and developers...
-
Sr. Manager, Customer Success
4 weeks ago
Los Angeles, United States WerQ AI Full timeAt WerQ AI, we believe that customer success is paramount to our mission of leveraging AI to transform workplace efficiency. We are seeking a Senior Manager of Customer Success to lead our efforts in delivering exceptional support and ensuring that our clients achieve their desired outcomes with our innovative solutions. In this critical role, you will guide...
-
Sr. Manager, Customer Success
1 month ago
Los Angeles, United States WerQ AI Full timeAt WerQ AI, we believe that customer success is paramount to our mission of leveraging AI to transform workplace efficiency. We are seeking a Senior Manager of Customer Success to lead our efforts in delivering exceptional support and ensuring that our clients achieve their desired outcomes with our innovative solutions. In this critical role, you will guide...
-
Customer Success Manager
4 months ago
Los Angeles, United States ProKeep Full timeAbout Us Prokeep is a software company that has developed the first and only communications and commerce platform built exclusively for the $100+ billion wholesale distribution market (i.e. plumbing, electrical, HVAC, etc.). We have assembled a team of employees, customers, and world-class investors to truly revolutionize how commerce is done in wholesale...
-
Customer Success Manager
1 month ago
Los Angeles, United States Your Bright future Full timeCustomer Success Management& Business DevelopmentOpportunityAre you passionateabout connecting talented professionals with meaningful careeropportunities We have an exciting opportunity for someone withCustomer success experience to helpdrive the growth of our globally recognized products and programs.This is your chance to be directly rewarded for your time...
-
Customer Success Manager
4 months ago
Los Angeles, United States Alloy Automation Full timeAlloy Automation is an integration development platform used by the likes of Amazon, Gorgias, Postscript, and many others to launch SaaS integrations at lightning speed. As the number of SaaS applications grows, integrations are more in-demand than ever, but most SaaS companies still build integrations in-house, a painful and slow process. We replace these...
-
Enterprise Customer Success Manager
3 months ago
Los Angeles, United States Gorgias Full timeGorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world. We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without...
-
Customer Success Manager
4 months ago
Los Angeles, United States Nova Biomedical Full timeNova Biomedical is looking for a Customer Success Manager based in Los Angeles, CA to join our Field Support team. This position is responsible for the successful transition of new and existing Nova Biomedical customers to their newly purchased Nova Biomedical clinical products. Provides the highest level of support and rolls out the red carpet welcoming new...
-
Customer Success and Implementation
4 weeks ago
Los Angeles, United States Mojo Full timeMOJO is seeking a motivated, self-starting customer success professional who can contribute immediately in a fast-paced environment, as we look to expand our network of youth sports partners and build awareness of our award-winning youth sports app. We are on a mission to transform youth sports and build the world's most beloved and family-friendly sports...
