Customer Success Manager
4 months ago
Nova Biomedical is looking for a Customer Success Manager based in Los Angeles, CA to join our Field Support team. This position is responsible for the successful transition of new and existing Nova Biomedical customers to their newly purchased Nova Biomedical clinical products. Provides the highest level of support and rolls out the red carpet welcoming new customers to Nova Biomedical by creating long-term relationships and providing strategic guidance to help our customers achieve their short and long-term goals. They are responsible for customer retention and ongoing customer satisfaction by building relationships with decision makers, leaders, and healthcare staff. The Customer Success position also oversees the client implementation process working closely with Project Management and is the face of Nova post-sale, ensuring customer satisfaction with all the technical post-sale support. This position acts as the point-of-contact for customers, advocating for their interests and giving voice to their feedback; acting as the Voice of the Customer (VoC). Travel and overnights are required. Responsibilities Establishes regular onsite and virtual meetings with customers to measure progress, program success, and ensure customer needs are being met. Interacts and communicates closely with sales and support leadership on the level of customer satisfaction with Nova products and services. Interfaces frequently with Sales Product Line Manager to help highlight any product development gaps or requirement improvements based on customer feedback. Understands the customer's business objectives and develops a strategic direction for success. Reviews and assesses each customer's progress towards their objectives and offers recommendations based on results and identified gaps. Proactively handles escalation of product issues to ensure appropriate, timely actions are taken to address customer concerns. Consistently demonstrates the following attributes when working with customers: Customer 1st Attitude, listens before speaking, Extra Effort, Teamwork, and Quality. Develops strong knowledge of Nova clinical products and how they can be leveraged by the customer to meet their clinical testing needs. Identifies new sales or support opportunities within each customer site. Communicates these opportunities throughout the organization through appropriate channels. Manages assigned Foundation Accounts (Smaller) within the local region. Responsible for distribution, tabulation, follow-up, and follow-through on bi-annual Customer Satisfaction Surveys. Responsible for establishing and leading onsite Business Review Meetings with accounts. Responsible for establishing and leading weekly or bi-weekly account calls (video), including documentation and distribution of minutes and action items to all appropriate internal and external stakeholders. Qualifications A BS in Medical Technology, Nursing, or Respiratory Therapy background is preferred. Other degrees including business will be considered with relevant technical, sales, and/or customer experience. Position requires a minimum of 3 years demonstrated high-quality performance as a Customer Success Manager, Client Relations Manager, or Account Manager within the clinical diagnostics industry or previous related experience focused on customer satisfaction. Previous healthcare, clinical laboratory knowledge, and/or Point of Care experience is preferred. Highlights of benefits offered to Nova Biomedical employees include Blue Cross Blue Shield medical plan, tuition reimbursement, matching 401K, and an innovative scholarship program for children of employees. In addition, this role offers a competitive base salary, a company car, and a bonus program. #J-18808-Ljbffr
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Customer Success Manager
4 weeks ago
Los Angeles, United States Pear Suite Full timeAbout Pear Suite Pear Suite’s care navigation platform empowers staff to collect, visualize, understand, and act on social determinants of health data, enabling various healthcare entities and community-based organizations to meet the social needs of their community in a culturally sensitive, person-centered way. About the role Job Title: Customer...
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Customer Success Manager
2 months ago
Los Angeles, United States Pear Suites Full timeAbout Pear Suite Pear Suite's care navigation platform empowers staff to collect, visualize, understand, and act on social determinants of health data, enabling various healthcare entities and community-based organizations to meet the social needs of their community in a culturally sensitive, person-centered way. About the role Job Title: Customer Success...
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Customer Success Manager
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Los Angeles, United States Northbeam LLC Full timeAs a Customer Success Manager at Northbeam, you will play a critical role in facilitating and coordinating support for Northbeam’s enterprise customer base to improve retention and minimize customer churn. You will own a book of business and work closely with the Media Strategy team to ensure the Northbeam product is delivering outstanding value and...
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Customer Success Manager
1 month ago
Los Angeles, United States We Recruit Full timeAbout the job Customer Success Manager We are looking for a customer success manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing new programs that will increase your business revenue potentials and minimize churn rates. A Customer Success Managers...
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Customer Success Manager
6 months ago
Los Angeles, United States PartsTrader Full timeCUSTOMER SUCCESS MANAGER Grow your career at PartsTrader We at PartsTrader have a passion for delivering value to our customers. We’re changing an industry and our team is filled with exceptional people creating a better collision repair industry. Every day, we strive to fulfill our mission of helping people make smart collision repair decisions. We have...
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Customer Success Manager
6 months ago
Los Angeles, United States Northern Impact LLC. Full timeOverview Global leader in Construction Equipment Market intelligence is actively seeking a Customer Success Manager to join their team! This organization is an industry-leading B2B SaaS/DaaS solution provider to companies in the industrial equipment space. This company tracks over $60 billion of assets and over $45 billion in rental and sale transactions...
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Customer Success Manager
5 months ago
Los Angeles, United States Northern Impact Full timeOverview Global leader in Construction Equipment Market intelligence is actively seeking a Customer Success Manager to join their team! This organization is an industry-leading B2B SaaS/DaaS solution provider to companies in the industrial equipment space. This company tracks over $100 billion of assets and over $55 billion in rental and sale transactions...
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Customer Success Manager
3 weeks ago
Los Angeles, California, United States Sellers Hub Full timeAbout the Role:We are seeking a results-driven Customer Success Manager to join our team at Sellers Hub. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our clients, driving business growth, and ensuring customer satisfaction.Key Responsibilities:Relationship Management: Develop and...
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Customer Success Manager
4 months ago
Los Angeles, United States Sellers Hub Full timeKey ResponsibilitiesRelationship Management: Develop and maintain strong, long-lasting customer relationships throughout all levels and teams of their organization. Customer Engagements: Lead customer kick-off calls, perform platform demos & user trainings, drive regularly scheduled check-ins, QBRs with customers, while monitoring platform adoption and...
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Customer Success Manager
1 month ago
Los Angeles, California, United States Sellers Hub Full timeKey Responsibilities:Develop and maintain strong, long-lasting customer relationships throughout all levels and teams of their organization. Lead customer kick-off calls, perform platform demos & user trainings, drive regularly scheduled check-ins, QBRs with customers, while monitoring platform adoption and overall client satisfaction.Onboarding &...
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Customer Success Manager
2 months ago
Los Angeles, United States Lightspark Full timeLightspark is the easiest, most reliable, enterprise-grade gateway to the Lightning Network, enabling money to move just like bits and bytes do on the Internet. Lightspark services aim to be the fastest, lowest cost, easiest and most reliable way to send and receive payments globally using Lightning. We want to deliver open payments for the Internet at scale...
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Customer Success Manager
4 weeks ago
Los Angeles, United States Your Bright future Full timeCustomer Success Management & Business Development Opportunity Are you passionate about connecting talented professionals with meaningful career opportunities? We have an exciting opportunity for someone with Customer success experience to help drive the growth of our globally recognized products and programs. This is your chance to be directly rewarded for...
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Customer Success Manager
1 week ago
Los Angeles, United States Lightspark Full timeThe Internet lacks a protocol for money. Lightspark is building the tools and services to make it happen. Lightspark builds enterprise-ready infrastructure for open payments for the Internet at scale using the Lightning Network. An always-on, low-cost, universal payment network will completely transform how money is moved, enabling businesses and developers...
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Sr. Manager, Customer Success
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Los Angeles, United States WerQ AI Full timeAt WerQ AI, we believe that customer success is paramount to our mission of leveraging AI to transform workplace efficiency. We are seeking a Senior Manager of Customer Success to lead our efforts in delivering exceptional support and ensuring that our clients achieve their desired outcomes with our innovative solutions. In this critical role, you will guide...
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Sr. Manager, Customer Success
4 weeks ago
Los Angeles, United States WerQ AI Full timeAt WerQ AI, we believe that customer success is paramount to our mission of leveraging AI to transform workplace efficiency. We are seeking a Senior Manager of Customer Success to lead our efforts in delivering exceptional support and ensuring that our clients achieve their desired outcomes with our innovative solutions. In this critical role, you will guide...
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Customer Success Manager
4 months ago
Los Angeles, United States ProKeep Full timeAbout Us Prokeep is a software company that has developed the first and only communications and commerce platform built exclusively for the $100+ billion wholesale distribution market (i.e. plumbing, electrical, HVAC, etc.). We have assembled a team of employees, customers, and world-class investors to truly revolutionize how commerce is done in wholesale...
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Customer Success Manager
1 month ago
Los Angeles, United States Your Bright future Full timeCustomer Success Management& Business DevelopmentOpportunityAre you passionateabout connecting talented professionals with meaningful careeropportunities We have an exciting opportunity for someone withCustomer success experience to helpdrive the growth of our globally recognized products and programs.This is your chance to be directly rewarded for your time...
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Customer Success Manager
4 months ago
Los Angeles, United States Alloy Automation Full timeAlloy Automation is an integration development platform used by the likes of Amazon, Gorgias, Postscript, and many others to launch SaaS integrations at lightning speed. As the number of SaaS applications grows, integrations are more in-demand than ever, but most SaaS companies still build integrations in-house, a painful and slow process. We replace these...
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Senior Customer Success Manager
1 month ago
Los Angeles, California, United States Cockroach Labs Full timeAbout the RoleCockroach Labs is seeking a highly skilled Senior Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for ensuring our customers achieve their desired outcomes with our cloud-native, distributed SQL database.Your Key ResponsibilitiesAct with urgency in all customer matters,...
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Enterprise Customer Success Manager
3 months ago
Los Angeles, United States Gorgias Full timeGorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world. We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without...
