Front Desk

7 months ago

Orlando, United States Howard Johnson I-Drive Full time
Job Responsibilities:

Provides friendly and responsive front desk service to guests, while also ensuring that guest payments are collected and processed in a reliable and timely manner.

Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from departing guests.

Ensures that all service provided is consistently prompt and courteous and designed to meet high standards of quality to ensure guest satisfaction and repeat business.

Cleans the lobby and public restroom; washes and folds laundry; and assists other staff in preparing check outs to be guest ready.

Responds to any/all emergency situations (police, fire, emergency responder, weather, building - electrical outage, water line breaks, etc.) in a timely manner.

Essential Functions:
  • Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations; greets, registers, and assigns rooms to guests.
  • Secures payment; verifies and adjusts billing. Verifies customers' credit, and establishes how the customer will pay for the accommodation. Computes bills, collects payments, and makes change for guests.
  • Keeps abreast of hotel policies concerning room/sign rates, group and other discounts, and special offerings.
  • Issues room keys, identifies and explains room features to guests. Supplies guests with directions and information regarding property amenities, services, hours of operation and local areas of interest.
  • Keeps records of room availability/inventory management, and guests' accounts.
  • Performs bookkeeping activities, such as running reports and posting payments to guest folios.
  • Records guest comments or complaints, referring customers to General Manager as necessary.
  • Contacts head room attendant or maintenance staff when guests report problems.
  • Responds to emergency situations.
  • Cleans and maintains common areas within the hotel: hallways, lobbies, restrooms, corridors, elevators, and stairways to WoodSpring standards.
  • Assist guests checking in or out as directed by the General Manager.
  • Keeps store rooms in clean, safe, and organized condition at all times.
  • Assists other employees in completing their respective duties to achieve guest ready rooms, public areas, and outstanding customer service.
  • Cleans and maintains lobby, entrance doors including snow removal from entrances, sidewalks, and emergency exits.
  • Completes night audit entry.
  • Works in laundry room area loading and unloading washers and dryers and folding items.
  • Notifies General Manager or Maintenance Technician of any major repairs.
  • Provides inventory management to ensure property is equipped with necessary parts and supplies.
  • Serves as Manager-on-Duty in General Manager and/or Lead GSR absence.
  • Inspects/stocks housekeeping carts for service preparedness.
  • Inspects rooms for guest readiness.
  • Consists of a combination of regular desk scheduled hours and on-call hours. Covers on call duties during closed desk hours and responds to guest emergencies, check ins or other service requests.
  • Other duties as assigned.
Essential Functions are not all inclusive; other duties may be assigned.

Competencies:
  • Adaptability and flexibility - Displays the capability to adapt to new, different, and changing requirements.
  • Communication - Convey information clearly, correctly, and succinctly.
  • Dependability and reliability- Displays responsible behaviors at work: attendance and punctuality, attention to details, following directions, and fulfilling obligations.
  • Integrity - Displays strong moral principles and work ethic. Behaving ethically, acting fairly, and taking responsibility.
  • Interpersonal Skills - Displays the skills to work effectively with others.
  • Professionalism - Maintaining a professional presence. Demonstrating self-control, maintaining a professional demeanor and a positive attitude.
Skills/Qualifications:
  • High school diploma or equivalent.
  • Prior guest service experience in a hotel is preferred.
  • Must have computer skills; the ability to access and accurately input information into a computer system.
  • Must maintain a professional appearance and demeanor.
  • Friendly, cooperative manner and patience in dealing with unreasonable requests or rude customers.
Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Frequent lifts, carries, or otherwise moves and positions objects weighing up to 50 lbs.
  • Frequently bends, kneels, crouches.
  • Repetitive movement of hands, arms and legs, sweeping, vacuuming, mopping, wiping, pushing, lifting.
  • Exposure to adverse weather conditions, hazardous chemicals, odors, dirt and dust.

  • Front Desk Associate

    4 weeks ago

    Orlando, United States Aledade Full time

    Location: Donald Collins, MD PA Position: Front Desk Associate Salary Range: $18-20/hr depending on experience Opportunity for a Performance Bonus Annually Employer Assisted Profit Sharing Plan We are looking for an experienced and reliable, full-time Front Desk Associate at an established, independent Internal Medicine practice in Orlando, Fl. The...

  • Front Desk Associate

    4 weeks ago

    Orlando, United States Aledade Full time

    Location: Donald Collins, MD PAPosition: Front Desk AssociateSalary Range: $18-20/hr depending on experienceOpportunity for a Performance Bonus AnnuallyEmployer Assisted Profit Sharing PlanWe are looking for an experienced and reliable, full-time Front Desk Associate at an established, independent Internal Medicine practice in Orlando, Fl. The ideal...

  • Front Desk Manager

    2 weeks ago

    Orlando, Florida, United States Universal Endless Summer Resort - Dockside Inn and Suites Full time

    Job OverviewAt Universal Endless Summer Resort - Dockside Inn and Suites, we are seeking an exceptional Front Office Manager to join our team. As a key member of our front desk team, you will be responsible for providing world-class guest services, ensuring seamless registration and check-in processes, and maintaining the highest standards of hospitality.Job...

  • Front Desk Coordinator

    1 week ago

    Orlando, Florida, United States CENTRAL FLORIDA MEDICAL & CHIROPRACTIC CENTER, INC. Full time

    Job Title: Front Desk CoordinatorAbout Us: Central Florida Medical & Chiropractic Center, Inc. is a leading medical facility in West Orlando, seeking an experienced and skilled Front Desk Coordinator to join our team.Salary: $45,000 per year (negotiable based on experience)Job Description: As a Front Desk Coordinator, you will be responsible for providing...

  • Front Desk Clerk

    4 weeks ago

    Orlando, United States Hilton Grand Vacations, Inc. Full time

    As a. Front Desk Clerkyou would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards: Ensures that every interaction with an owner or guest is a po Front Desk, Clerk, Reservations, Retail, Hotel

  • Front Desk Clerk

    4 weeks ago

    Orlando, United States Hilton Grand Vacations, Inc. Full time

    As a Front Desk Clerk you would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards: Ensures that every interaction with an owner or guest is a po Front Desk, Clerk, Reservations, Retail, Hotel

  • Front Desk Clerk

    2 days ago

    Orlando, United States Hilton Grand Vacations, Inc. Full time

    As a. Front Desk Clerk,you would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards: Ensures that every interaction with an owner or guest is a p Front Desk, Clerk, Reservations, Retail, Hotel

  • Front Desk Clerk

    4 weeks ago

    Orlando, United States Hilton Grand Vacations, Inc. Full time

    As a. Front Desk Clerkyou would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards: Ensures that every interaction with an owner or guest is a po Front Desk, Clerk, Reservations, Retail, Hotel Learn More

  • Front Desk Clerk

    4 weeks ago

    Orlando, United States Hilton Grand Vacations, Inc. Full time

    As a. Front Desk Clerkat Parc Soleil,you would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards: Ensures that every interaction with an owner o Front Desk, Clerk, Reservations, Retail, Hotel

  • Front Desk Clerk

    4 weeks ago

    Orlando, United States Hilton Grand Vacations, Inc. Full time

    As a. Front Desk Clerkat Parc Soleil,you would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards: Ensures that every interaction with an owner o Front Desk, Clerk, Reservations, Retail, Hotel Learn More

  • Front Desk Associate

    3 weeks ago

    Orlando, United States Bluegreen Vacations - Bluegreen Corporation Full time

    The Fountains Resort, located in Orlando, FL, is seeking a Front Desk Associate. Hiring Immediately, apply today! Compensation: Full-Time and Part-Time, starting at $13.50 per hour Schedule: Flexible, including weekends Location: 12400 International Associate, Front Desk, Retail, Hotel

  • Front Desk Associate

    4 weeks ago

    Orlando, United States Bluegreen Vacations - Bluegreen Corporation Full time

    The Fountains Resort, located in Orlando, FL, is seeking a Front Desk Associate. Hiring Immediately, apply today! Compensation: Full-Time and Part-Time, starting at $13.50 per hour Schedule: Flexible, including weekends Location: 12400 International Associate, Front Desk, Retail, Hotel Learn More

  • Front Desk Associate

    4 weeks ago

    Orlando, United States Bluegreen Vacations - Bluegreen Corporation Full time

    Orlando Sunshine Resort, located in Orlando, FL, is seeking a Front Desk Associate. Hiring Immediately, apply today! Compensation: Dependent upon experience. Schedule: Full-Time, AM and PM, Weekends included Location: 5473 Del Verde Way, Orlando, FL3 Front Desk, Associate, Retail, Hotel

  • Front Desk Associate

    4 weeks ago

    Orlando, United States Bluegreen Vacations - Bluegreen Corporation Full time

    Orlando Sunshine Resort, located in Orlando, FL, is seeking a Front Desk Associate. Hiring Immediately, apply today! Compensation: Dependent upon experience. Schedule: Full-Time, AM and PM, Weekends included Location: 5473 Del Verde Way, Orlando, FL3 Front Desk, Associate, Retail, Hotel Learn More

  • Front Desk Representative

    4 weeks ago

    Orlando, United States Hustle Notice Biz Full time

    Front Desk RepresentativeDepartment: The One Agency Employment Type: Full Time Location: Orlando, FL Compensation: $17.50 - $25.00 / hour DescriptionJob Title: Front Desk RepresentativeCompany: The One AgencyLocation: Orlando, FLJob Description: As a Front Desk Representative, you will play a key role in creating a positive first impression for our clients...

  • Front Desk Representative

    4 weeks ago

    Orlando, United States Hustle Notice Biz Full time

    Front Desk RepresentativeDepartment: The One AgencyEmployment Type: Full TimeLocation: Orlando, FLCompensation: $17.50 - $25.00 / hourDescriptionJob Title: Front Desk RepresentativeCompany: The One AgencyLocation: Orlando, FLJob Description: As a Front Desk Representative, you will play a key role in creating a positive first impression for our clients and...

  • Front Desk Representative

    4 weeks ago

    Orlando, United States Hustle Notice Biz Full time

    Front Desk RepresentativeDepartment: The One AgencyEmployment Type: Full TimeLocation: Orlando, FLCompensation: $17.50 - $25.00 / hourDescriptionJob Title: Front Desk RepresentativeCompany: The One AgencyLocation: Orlando, FLJob Description: As a Front Desk Representative, you will play a key role in creating a positive first impression for our clients and...

  • Front Desk Representative

    3 weeks ago

    Orlando, Florida, United States Residence Inn Orlando Convention Center Full time

    Job Title: Front Desk RepresentativeWe are seeking an experienced Front Desk Representative to join our team at Residence Inn Orlando Convention Center. The successful candidate will be responsible for providing exceptional guest service, ensuring a smooth registration process, and maintaining accurate information in the hotel's computer system.Salary:...

  • Front Desk Administrator

    2 weeks ago

    Orlando, Florida, United States Connexa Worx Full time

    About Connexa WorxWe are seeking a highly skilled Front Desk Receptionist to join our team. As a key member of our front desk operations, you will provide exceptional customer service to our clients and visitors.Salary Range: $750 - $1,175 per weekThis is a full-time opportunity that requires a high level of organization and multitasking ability. You will be...

  • Front Desk Representative

    2 weeks ago

    Orlando, Florida, United States Caribe Royale Full time

    Job Overview: We are seeking a Front Desk Agent to join our team at Caribe Royale. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience from check-in to check-out.Responsibilities:Welcome and check-in guests in a professional and personalized...