Energy Efficiency Program Coordinator

4 weeks ago

Louisville, United States Nexant Full time

Resource Innovations is seeking an Energy Efficiency Program Coordinator in Louisville, Kentucky to provide customer support and processing for LG&E-KU. If you believe that climate change is one of the biggest issues facing the world today and want to play a part in climate change mitigation, then Resource Innovations is the right team for you.

Resource Innovations' goal is to increase the efficiency, speed, and quality of application processing while providing an exceptional customer experience. Utilities across the U.S. engage Resource Innovations to deliver caring, knowledgeable, and engaging customer support, with everything from single programs to entire utility program portfolios. In this role, your contributions will make you feel like you have made a personal impact on energy efficiency.

Duties and Responsibilities

* Provide basic troubleshooting to customer inquiries and recommend solutions.* Maintain electronic and hard copy filing system of applications, rebates and other supporting documents.* Communicate effectively as part of team approach with other departments in servicing customers.* Effectively handle customer service calls in pursuit of first call resolution.* Accurate and timely data entry into various database applications.* Provide superior customer service when responding to emails and phone calls in a customer centric environment.* Safeguard confidential customer information.* Provide peer training to co-workers and job shadowing support as assigned.* Provided support to any program within the department as requested.* Other duties as assigned. #J-18808-Ljbffr

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