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Credit Card Business Servicing Specialist I
2 months ago
**If you are a current FIB employee, please apply through the Career Worklet in the Employee PortalThis position is located at our Billings, MT Downtown branch.What's Important to YouWe know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.Generous Paid Time Off (PTO) in addition to paid federal holidays.Child Care Assistance Program for eligible dependent(s).Exercise reimbursement program for employees.The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.SUMMARYThe Credit Card Business Servicing Specialist I is responsible for the setup, onboarding, maintenance, research and escalated client support for the consumer and business Credit Card program. This role maintains excellent customer service by providing operational support and delivery to First Interstate Bank's credit card clients and the branch network. Individuals in this role require strong attention to detail and a high level of accuracy, while meeting completeness, turn time and accuracy requirements per established service level agreements.ESSENTIAL DUTIES & RESPONSIBILITIES include the following: other duties may be assigned.Responsible for the timely and accurate processing of business account maintenance.Daily management of the consumer and small business application workflow within the required Service Level Agreements.Performs requested file maintenance to credit card productsAct as a resource for Credit Card Customer Service team, branch personnel, and card clients. Quickly respond to and resolve their various questions, inquiries, and issues. Deliver superior service and support to our card clients and branch personnel that reach out for assistance and guidance regarding consumer and small business credit card applications.Participate in the building of a strong team environment.Establishes and maintains relationships with market delivery, cardholders, and specific vendors to support questions, application accuracy and reporting.Responsible for maintaining operational integrity of credit cards through adherence to Bank's and department policies and procedures, in addition to all card related regulatory requirements.Assists with other duties as assigned and deemed necessary to meet the need of the business. This includes cross training of other operational functions to serve as backup support when necessary.QUALIFICATIONSTo perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsEDUCATION & EXPERIENCEHigh School diploma or general education degree (GED) required; Bachelor's degree (B. A.) from a four-year college or university and four or more years' related experience and/or training; or equivalent combination of education and experience. Knowledge of general banking products required.OTHER SKILLS & ABILITIESProven experience delivering exemplary level of customer service in a professional environment. Proven ability to assess customer needs. Strong computer and technical skills required. Must possess advancedMicrosoft Office knowledge and experience, specifically Excel. Must have the ability to exhibit a positive and professional attitude, even in difficult situations. Ability to interact as a member of a team and to multitask in a fast-paced environment required. Must be flexible; a self-starter, possess strong problem-solving abilities; strong financial acumen and sound judgement.LANGUAGE SKILLSAbility to effectively respond to questions from managers, employees and customers. Ability to write proper business correspondence. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations.MATHEMATICAL SKILLSAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, and percent and to draw and interpret bar graphs. Must be able to work with moderate mathematical concepts. Must be able to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk, sit, and climb or balance. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal
