Front Desk Specialist

1 month ago


Conroe, United States Holidayinnclub Full time

** Front Desk Specialist (Guest Service Agent)**

**Job Category****:** Resort Operations **Requisition Number****:** FRONT03191 Showing 1 location **Job Details**

**Description**

The Front Desk Specialist will serve as the front of the house liaison to facilitate an exceptional guest experience. This individual will serve as primary point of contact for guests checking into the resort and the primary contact for all folio transactions and check out processes. Additionally, the Specialist will run, review and print reports to complete daily assignments. The Front Desk Specialist will support the Marketing Face to Face team during the check in process by providing additional time and attention to owners or guests requiring more information or assisting with room assignment concerns. This individual is expected to assume a position of a technical and service expert in regard to business center and resort Wi-Fi access, to ensure great first and last impressions. Other responsibilities include folio posting, cash handling, key control as well as assisting guests with various questions and concerns.

**ESSENTIAL DUTIES AND TASKS**

* Facilitates the overall guest experience from check-in through check- out; handles complex technical tasks including room changes, inventory moves and folio adjustments as necessary; creates and issues keys while ensuring the safety and security of all owners and guests. Communicates with Housekeeping, Maintenance and Custodian as appropriate to expedite the cleaning of units, repairs and other requests.

* Ensures that each interaction exceeds the expectations of our owners and guest. Answer all guest inquires. If unable to respond as an expert, will identify the appropriate resort personnel to assist. Clarifies needs and reacts accordingly; recognizing and initiating solutions to owner/guest concerns with a sense of urgency and to their satisfaction.

* Maintains and is responsible for a house bank, performs end of day reporting of receipts, and cashes owner/guest checks; calculates visit costs, verifies customers credit, and establishes how the customer will pay for the accommodation.

* Performs other duties as assigned.

**EDUCATION and/or EXPERIENCE**

* High School Diploma or GED

* Must have a minimum of one year of Customer Service experience, preferably in a resort/hotel

* Bilingual a plus

**QUALIFICATIONS**

* A commitment to providing outstanding customer service

* Knowledge of Microsoft Office Suite

* Able to acquire a clear understanding of timeshare ware applications

* Basic knowledge of hardware and peripheral devices required to perform the job

* Ability to establish and maintain effective working relationships with co-workers and leaders

* Strong problem-solving skills

* Capable of seeing a task through to completion

* Strong organizational skills

* Excellent verbal and written communication skills.

* Fluent in the English language

* Demonstrates a professional business appearance and upbeat, pleasant personality

INDRO1

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**


  • Front Desk Specialist

    3 months ago


    Conroe, United States Holiday Inn Club Vacations Full time

    Job DescriptionJob DescriptionThe Front Desk Specialist will serve as the front of the house liaison to facilitate an exceptional guest experience. This individual will serve as primary point of contact for guests checking into the resort and the primary contact for all folio transactions and check out processes. Additionally, the Specialist will run, review...

  • Front Desk Specialist

    2 months ago


    Conroe, United States Holidayinnclub Full time

    ** Front Desk Specialist (Guest Services Agent)** **Job Category****:** Resort Operations **Requisition Number****:** FRONT03905 Showing 1 location **Job Details** **Description** The Front Desk Specialist will serve as the front of the house liaison to facilitate an exceptional guest experience. This individual will serve as primary point of contact for...

  • Front Desk Specialist

    3 months ago


    Conroe, United States Holidayinnclub Full time

    ** Front Desk Specialist (Guest Service Agent) -Seasonal** **Job Category****:** Resort Operations **Requisition Number****:** FRONT03904 Showing 1 location **Job Details** **Description** The Front Desk Specialist (GSA) will serve as the front of the house liaison to facilitate an exceptional guest experience. This individual will serve as primary point of...


  • Conroe, United States Aimbridge Hospitality Full time

    Part-Time: $16/hr. The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11 pm-7 am). Primary responsibilities include: registering Night Auditor, Front Desk, Hospitality, Overnight, Bridge, Hotel


  • Conroe, United States Thind Management Full time

    Job DescriptionJob DescriptionHotel Front Desk Associate/Night Auditor IntroductionWelcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our...

  • Front Desk Agent

    3 months ago


    Conroe, United States Avion Hospitality Full time

    Job Summary Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive,...

  • Front Desk Agent

    3 months ago


    Conroe, United States Fairfield Inn HoustonThe Woodlands Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Concierge

    1 month ago


    Conroe, United States CCMC Full time

    Job DescriptionJob DescriptionAre you a customer service aficionado who loves helping people? Are you looking for a company where you can learn and grow?We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service...

  • Front Office Agent

    1 month ago


    Conroe, United States HYATT Hotels Full time

    Summary: Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be...

  • Med Spa Receptionist

    4 weeks ago


    Conroe, United States ONCOLOGY SPECIALISTS OF TEXAS PLLC Full time

    Job DescriptionJob DescriptionBenefits/PerksCompetitive salaryGreat work-life balancePaid time offJob SummaryWe are seeking a friendly and service-oriented Front Desk Representative to join the team at our Comprehensive Medical Specialists/Practice Happiness, Med Spa. As a Front Desk Representative, you will be the first point of contact for our patients....

  • Med Spa Receptionist

    3 weeks ago


    Conroe, United States ONCOLOGY SPECIALISTS OF TEXAS PLLC Full time

    Job DescriptionJob DescriptionBenefits:401(k)Employee discountsPaid time offBenefits/PerksCompetitive salaryGreat work-life balancePaid time offJob SummaryWe are seeking a friendly and service-oriented Front Desk Representative to join the team at our Comprehensive Medical Specialists/Practice Happiness, Med Spa. As a Front Desk Representative, you will be...


  • Conroe, Texas, United States H-E-B Full time

    Position OverviewWelcome to H-E-B, where we are dedicated to providing outstanding service to our esteemed customers. As a Parking Lot Service Specialist, you will play an essential role in fostering a positive shopping atmosphere for all visitors to our stores.We embrace a diverse workforce that values individuals from all backgrounds and career stages. At...


  • Conroe, Texas, United States Walmart Full time

    Position OverviewAs a Cart Retrieval and Sanitation Specialist, you will play a vital role in ensuring a welcoming environment for our customers. Your responsibilities will include:Customer Experience: Create a positive first and last impression for shoppers.Cart Management: Efficiently gather carts from designated areas.Equipment Operation: Utilize tools to...


  • Conroe, United States Lone Star Family Health Center Full time

    Job DescriptionJob DescriptionThe Dental Office Specialist is responsible for all front office functions including patient relations, appointment scheduling, telephone duties, patient registration, insurance verification, handling medical records, filing, and cashiering.Essential Duties and Responsibilities:Scheduling, canceling, and rescheduling patient...


  • Conroe, United States The Lakes at Woodhaven Village Full time

    Job DescriptionJob DescriptionPay $18.00/hourThis is a part-time, weekend positionThe Lakes at Woodhaven Village seeks compassionate and caring individuals who are dedicated to supporting exceptional senior living experiences. Working at The Lakes at Woodhaven Village means you are part of the family. Each day is an opportunity to make a positive difference...


  • Conroe, United States The Lakes at Woodhaven Village Full time

    Job DescriptionJob DescriptionPay $18.00/hourThis is a part-time, weekend positionThe Lakes at Woodhaven Village seeks compassionate and caring individuals who are dedicated to supporting exceptional senior living experiences. Working at The Lakes at Woodhaven Village means you are part of the family. Each day is an opportunity to make a positive difference...


  • Conroe, United States Lone Star Family Health Center Full time

    Job DescriptionJob DescriptionThe Medical Office Specialist is responsible for all front office functions including patient relations, appointment scheduling, telephone duties, patient registration, insurance verification, handling medical records, filing, cashiering, and computer work.Standard hours of work are Monday through Friday, 8:00 a.m. to 5:00...

  • Medical Receptionist

    2 months ago


    Conroe, United States Doctors Urgent Care LLC Full time

    Job DescriptionJob DescriptionJob Title: Front Desk ReceptionistReports to: Office Manager and Providers JOB SUMMARY:Under the general supervision, the Front Desk Receptionist is responsible to assist Providers and the Office Manager in support of delivering exceptional customer service to patients. Day-to-day activities will vary from greeting and...


  • Conroe, Texas, United States Houston Methodist Full time

    Position Overview:The Clinical Informatics Specialist at Houston Methodist plays a pivotal role in leading, strategizing, and coordinating technology initiatives that align with clinical business objectives. This role serves as the architect for cutting-edge technology solutions aimed at enhancing clinical practices.Key Responsibilities:This position is...

  • Night Auditor

    1 month ago


    Conroe, United States Avion Hospitality Full time

    Job Type Part-time Description Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and...