EPIC Analyst II, User Provisioning

2 weeks ago

Atlanta, United States Emory Healthcare Full time

Overview:

At Emory Healthcare, we integrate science and caring to change the face of health care. Our team members are courageous individuals who are willing to challenge the status quo and help find solutions to complex problems. Were empowered to influence change for, and with, our patients, their families, the community and each other.

As one of the leading academic medical systems, were eager to share what we learn with hospitals around the country, and the world. Weve got the backing, knowledge, experience and permission to lead the way in developing new and better approaches to preventing and treating disease, and our patients get treatments years before anyone else.

Were defining a new standard of care for humankind. Are YOU ready to join us?

Description:

Epic Security Certification and experience are highly preferred.

HYBRID position - Mostly remote, with the occational on-site visit. Will be given advance notice.

EPIC Analyst II Salary: $29.30/hr - $53.04/hr.

The grade and salary of the position are based on specific criteria met within the qualifications of each level, relevant experience, skills, performance and internal equity.

JOB DESCRIPTION:

  • Responsible for the design, build, testing, validation, maintenance and ongoing support of Clinical or Revenue Cycle Applications.
  • Works across interdisciplinary workgroups to accomplish set goals as a team.
  • The Epic Application Analyst is a representative of the Information Technology team and is responsible for establishing, fostering and maintaining positive business relationships with Emory co-workers; interdisciplinary workgroups; clinical and financial department representatives; Epic partners; and all other staff who use or interact with the Epic application suite.
  • Functions as business partner with service lines, departments, individuals, and coworkers.
  • Develops intermediate knowledge of system capabilities, applications, and processes to function effectively as an educator and expert for system users.
  • Participates actively in routine meetings with department heads and/or superusers to identify, document, and prioritize their needs.
  • Performs rounds with departments to maintain casual interface with individuals and focus on relationship-building.
  • Provides technical support services.
  • Provides Epic and other applications software support, file maintenance, and build for break-fixes, optimizations, special updates, upgrades, and implementations. Provides assessment, coordination, documentation, release note review, testing, and implementation of programming, upgrade, and project requests.
  • Maintains strong and positive relationships with all application vendors.
  • Assist with Epic Security assignment, security templates and maintenance where appropriate.
  • Provides on-call coverage as scheduled. Provides project management services and support with management oversight.
  • Follows EHC IS project management protocol. Advocates user perspective and focuses on ensuring a comprehensive support plan and documentation.
  • Works with end users to navigate the new request process.
  • Ensures compliance with EHC IS, EHC, Joint Commission, and Health Insurance Portability and Accountability Act guidelines, policies, and procedures.
  • Provides system solutions in accordance with regulatory guidelines.
  • Follows prescribed change management and time reporting processes and documentation requirements.
  • Responds to support calls within designated times according to priority and provides regular updates until resolution.
  • Provides and communicates clear documentation for support, status, and issues resolutions.
  • Remains current on Epic new version training for all applicable Epic certifications.


MINIMUM QUALIFICATIONS:

  • Bachelor's degree from a recognized college or university with major course work in computer science, Information Technology, engineering, or equivalent related experience.
  • A minimum of 3 years of progressive experience in clinical, business, or other healthcare operational areas or 5 years no degree.
  • This position requires that the appropriate Epic certification be successfully obtained for a specific area of assigned responsibility within the first 90 days of completing training if not obtained prior to hire.
  • Working knowledge and subject matter expertise in the assigned operational department areas.
  • Knowledge and Abilities: Intermediate oral and written communication skills with a diverse population Intermediate organizational, problem-solving, analytical, and time management skills. Intermediate interpersonal skills to interact positively and productively with teams across organizational lines Creative problem-solver with strong focus on achieving objectives within prescribed timelines while maintaining quality standards and organization requirements. Flexibility to manage multiple initiatives and shift priorities based on business needs. Typically works with senior staff, but may coordinate smaller or less complex projects independently.

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