IT Analyst II

Found in: Appcast Linkedin GBL C2 - 2 weeks ago

Atlanta, United States Blaze Pizza, LLC Full time

Blaze Pizza, LLC, headquartered in Pasadena, CA, is a fast-growing chain operating over 300 restaurants. Founded in 2011 in Pasadena, California, Blaze Pizza is an unconventional, innovative brand that is challenging the traditional pizza landscape. With a commitment to scratch-made dough, clean ingredients and healthful cooking techniques, the company has redefined the pizza experience for guests, and is making its mark in an industry led by legacy pizza players. Known for its chef-driven recipes, thoughtful interior design, and a service culture that celebrates individuality. Founded by Elise and Rick Wetzel (co-founder of Wetzel’s Pretzels), Blaze Pizza is backed by private equity firm Brentwood Associates and founding investors that include LeBron James, Maria Shriver, movie producer John Davis and Boston Red Sox co-owner Tom Werner. Blaze Pizza, the rapidly growing nationwide leader in the fast casual pizza segment, is looking for a IT Systems Analyst II.


This position is suited for a skilled professional in the POS system and restaurant technology stack. As a level 2 Analyst, you will work with a talented IT group in a fast-growing restaurant company. You, along with the IT team, will maintain, support, and bring the restaurant systems to a level of maturity that will scale and support the fast growth of the company through finding efficiencies, improvements in technology, documenting processes and solutions, setup and maintenance of 3rd party integration and reporting. The IT Systems Analyst II is a leader in technology and comfortable rolling up their sleeves to execute, learn, educate, inspire, and succeed. If you are looking for a forever home and the opportunity to Blaze a trail to tremendous growth, this is the company for you.


WHO YOU ARE

You have 3+ years of experience driving POS system configuration, implementation, management, and support. Thriving in an entrepreneurial setting, you love working in a fast-paced, rapidly changing, collaborative organization. You are a focused and driven contributor who can plan, execute, and complete projects on time and within budget. You enjoy working with others to develop new processes and simplify existing processes, as well as training teammates and other teams on restaurant technology. Whether it is a casual conversation with a restaurant cashier or the CEO, you love to empathetically break down complex technology into understandable solutions to operational needs. As a self-starter and independent thinker, you have strong technical analysis skills, are driven and growth-oriented, and have a strong desire to improve yourself and the organization.


Essential Responsibilities

  • Priorities as set by IT Leadership to drive solutions to on-time and on-budget completion.
  • POS and infrastructure maintenance as required.
  • Responds to and resolves support requests and escalations.
  • Manages vendor partners to resolve vendor-specific requests and support issues.
  • Maintains existing and legacy POS and online ordering systems to ensure cohesion across Blaze Pizza.
  • Designs & Supports system integrations, including and not limited to third party applications, data warehouse connections and POS.
  • Validates POS training materials for accuracy in terminology and functionality.
  • Support change management at the organizational level and manage the change portfolio.
  • Track and report issues while managing expectations of restaurant, leadership, and other stakeholders.
  • Maintains CCPA, PCI and SOX compliance of IT systems.
  • Maintains industry best practices network security.


SKILLS/QUALIFICATIONS

  • 3+ years of experience with a Point-of-Sale solutions in a multi-unit franchised hospitality/retail environment, including APIs/online ordering interfaces, configuration management, menu management, rollouts, upgrades, and changes.
  • Successful track record working with restaurant technology, with proven ability to improve existing systems and implement new systems.
  • Strong attention to detail, highly organized, and able to thrive in a dynamic business environment.
  • Ability to prioritize and manage multiple projects, often with competing resources and timelines.
  • Mentoring and developing teammates across functions to keep up with changing technologies and building each other's skills over time to meet the changing needs of the company.
  • Experience integrating and supporting third-party hospitality labor, inventory, and reporting systems.
  • Experience leading projects in a distributed multi-unit franchised hospitality/retail environment.
  • Experience managing change with a diverse and distributed audience, championing mature utilization of the project lifecycle and tracking changes and risks.
  • Advanced written and verbal communication skills, including the ability to train users, communicate to all levels in an organization and write technical documentation.
  • Forward-looking, creative, root cause identification and problem-solving instincts.
  • Advanced business acumen and good decision-making skills in a fast-paced environment.
  • Track and facilitate the long-term problem management and resolution of escalated customer issues and daily issues of a complex scope that impact the team and overall business objectives.
  • Lead weekly and monthly support vendor performance reviews to ensure vendors are meeting and/or exceeding established SLAs. Serve as their escalation point to address issues about technologies or the service delivery of other vendors.
  • Experience with PCI compliance.
  • Experience with SQL Server is a plus.


If this sounds like you, please apply today. We look forward to meeting you soon

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