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Bilingual Medical Call Center Intake Specialist

2 months ago

Atlanta, United States Ortho Sport and Spine Physicians Full time
Description

THE SCHEDULE FOR THIS ROLE IS 12:00PM to 8:00PM ET

Are you ready to join our fantastic team at OrthoCom, LLC??? We're on the lookout for a talented and enthusiastic Bilingual Intake Specialist who can speak the language of compassion and care If you're fluent in both English and Spanish, and you've got a passion for helping people, we'd love to have you on board

About OrthoCom, LLC:

At OrthoCom, we're all about creating a welcoming and supportive environment for our patients. We take pride in offering top-notch orthopedic care and making a real difference in people's lives. Our team is like a big, friendly family, and we're excited to welcome a new member to the crew

Your Mission:

As our Bilingual Intake Specialist, you'll play a vital role in ensuring our patients receive the best care possible. You'll be the friendly voice they encounter first, guiding them through the process with a listening ear.

Your Role:
  • Communication Pro: Speak the language of kindness and empathy Handle calls from our patients, answering questions, and making them feel valued and cared for.
  • Appointment Expert: Maintaining and scheduling appointments for both new and existing patients. Keeping things organized and running smoothly is your forte
  • Information Guru: Gather all the necessary patient information, making sure everything is prepared and ready for their on-site appointment.
  • Problem-Solving Specialist: Listen carefully to patient needs and concerns, offering solutions and support to ensure their appointment with us is as pleasant as possible.
  • Record Keeper Extraordinaire: Help keep our patient's records in order, ensuring we have all the right info at our fingertips.
  • Insurance: Verify health insurance coverage, helping our patients navigate the financial side of things with ease.
  • Referral Assistant: Team up with healthcare providers to assist with the referral process, making sure our patients get the specialized care they need.
  • All-Round Superstar: Embrace every challenge and lend a hand wherever needed, because teamwork makes the dream work
Requirements:
  • Bilingual Brilliance: Fluent in both English and Spanish - let your language skills shine
  • People Person: A natural knack for connecting with others and making them feel at ease.
  • Organizational Genius: Keep those schedules and records in tip-top shape
  • Empathy & Compassion: A big heart that genuinely cares for our patient's well-being.
  • Multitasking Ninja: Stay cool under pressure and handle multiple tasks with grace.
Perks & Benefits:
  • Work-Life Balance: Enjoy a balanced life with paid time off and the flexibility to take care of personal commitments.
  • Holiday Cheer: Celebrate and spend time with loved ones with eight paid holidays throughout the year.
  • No On-Call Hassles: Focus on your work during scheduled hours without any on-call interruptions.
  • Weekends for You: Relish your weekends as we offer a schedule that doesn't require working on weekends.
  • Professional Growth: We invest in your career development with professional development assistance, empowering you to expand your knowledge and skills.
  • Comprehensive Coverage: Your health and well-being are essential to us. We provide medical, dental, and vision insurance coverage.
  • Sailing into the Future: Secure your financial future with a 401k plan and company-matched contributions, preparing you for your next journey beyond work.


Ready to Make a Difference? If you're passionate about providing exceptional care and making a positive impact, we can't wait to meet you

OrthoCom, LLC is an Equal Opportunity Employer and does not discriminate in its employment practices on the basis of race, religion, sex, color, national origin, age, disability, citizenship, genetic information, veteran status, military service, or any other characteristic protected by federal law or Georgia law.

Required Skills

Must be fluent in English and Spanish
Must Have Call Center Experience

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