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Customer Support Master Craftsperson
3 months ago
Company: Gulfstream Aerospace Corporation Position: Customer Support Master Craftsperson in GAC Savannah Job Summary: Advanced blueprint reading skills required. Sheetmetal fabrication and installation experience is preferred. Interior modification and installation experience on Legacy aircraft (GIV-G550) required. Must be mindful of labor efficiency and overall job success. Have the ability to troubleshoot problems and solve with little oversight. Education and Experience Requirements High School Diploma or GED required. FAA A&P license or be able to obtain a repairman certificate within 30 days of start date. 10 years extensive experience in production/manufacturing/service center. Position Purpose Technical expert on in-service aircraft and perform repairs on installations that require a high degree of accuracy and timeliness. Function independently in a team-oriented work environment and in a leadership role when required. Job Description Principal Duties and Responsibilities: Perform technical functions such as correct methods of in-service installations, repairs/modifications, and refurbishments. Troubleshoot any problem areas on in-service aircraft to determine cause and pursue preventative actions with proper liaison which improves efficiency and product quality. Assist in problem solving to establish or correct planning methods for in-service aircraft refurbishments and installations efficiently by utilizing standard techniques, procedures, and criteria. Interact with Engineering, Product Support Engineering, and Quality Control to troubleshoot problems and implement solutions. Organize, develop (with assistance of the Training Department), and administer the Employee Skills Development Program. Identify and develop training requirements for tooling, test equipment, and other areas. Plan, schedule, and complete tasks in order to meet service/delivery schedules. Assist management, as required, with supervision and instruction of technicians in proper procedures and techniques of troubleshooting airframe, routine inspections, and preventive maintenance. Assess strengths and weaknesses of subordinates. Apply strengths for maximum job efficiency and provide guidance and growth opportunities to reinforce developmental areas. Maintain a current knowledge of industry standards, vendor information, and all other procedures, publications, and general knowledge pertaining to product support installations, repairs, and refurbishments. Assist in maintaining work schedules and updating of CMP cards. Review work, including forms and records, to ensure compliance with Gulfstream Repair Station procedures and FAA Airworthiness Standards. Support Lean activities. Additional Functions: Perform tasks assigned to department technicians or leads during their absence, when required. Comply with standard operating procedures. Complete all required paperwork and documentation to include CMP cards, Travelers, and R&I log. Comply with all safety, 6S, and housekeeping policies and use personal protective equipment. Assist in training subordinates in proper techniques, processes, and procedures. Other Requirements: Thorough knowledge of manufacturing and/or repair station procedures and specifications, plant safety, tooling, and quality requirements. Must have an established track record of troubleshooting manufacturing or installation processes. Proficient knowledge of all applicable machinery and processes necessary to perform the job. Must have basic computer knowledge and skills. Must be able to read, write, speak, and understand the English language. Additional Information Requisition Number: 217875 Category: Operations Percentage of Travel: Up to 25% Shift: First Employment Type: Full-time Posting End Date: 02/29/2024 Equal Opportunity Employer/Veterans/Disabled. Gulfstream does not provide work visa sponsorship for this position unless the applicant is a currently sponsored Gulfstream employee. Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services, and supports the world's most technologically-advanced business jet aircraft. Nearest Major Market: Savannah Job Segment: Aerospace, Compliance, Engineer, Customer Service, Aviation, Legal, Engineering #J-18808-Ljbffr
