Customer Support Master Specialist
2 weeks ago
Join our team of skilled professionals at Gulfstream Aerospace Corporation, a leading manufacturer of business jet aircraft. We are seeking a highly experienced Customer Support Master Craftsperson to join our team in Savannah, GA.
Responsibilities:- Provide technical expertise on in-service aircraft and perform repairs on installations that require a high degree of accuracy and timeliness.
- Troubleshoot problems on in-service aircraft to determine cause and pursue preventative actions with proper liaison.
- Assist in problem-solving to establish or correct planning methods for in-service aircraft refurbishments and installations efficiently.
- Interact with Engineering, Product Support Engineering, and Quality Control to troubleshoot problems and implement solutions.
- Organize, develop, and administer the Employee Skills Development Program.
- Identify and develop training requirements for tooling, test equipment, and other areas.
- Plan, schedule, and complete tasks to meet service/delivery schedules.
- Assist management with supervision and instruction of technicians in proper procedures and techniques.
- Maintain a current knowledge of industry standards, vendor information, and all other procedures, publications, and general knowledge pertaining to product support installations, repairs, and refurbishments.
- Support Lean activities.
- Thorough knowledge of manufacturing and/or repair station procedures and specifications, plant safety, tooling, and quality requirements.
- Established track record of troubleshooting manufacturing or installation processes.
- Proficient knowledge of all applicable machinery and processes necessary to perform the job.
- Basic computer knowledge and skills.
- Ability to read, write, speak, and understand the English language.
Gulfstream Aerospace Corporation is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive compensation package, medical, prescription, dental, and vision coverage, retirement savings plan, and more. Visit our website to learn more about our benefits plans.
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