Hearing Care Coordinator

3 weeks ago


Delray Beach, United States Sonova Full time

Who we areYou enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life's unforgettable moments.We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.Join Sonova. Create sense.Delray Beach (FL), United StatesHearing Care Coordinator - Delray Beach, FLElite Hearing Centers, part of AudioNova/Sonova Audiological Care USLocation: Delray Beach, FL4900 Linton Blvd., Suite 3, Delray Beach, FL 33445Current pay: $17.00-18.00 an hour + Sales Incentive ProgramHours: Monday-Friday 8:30am-5:00pmWhat We Offer:Medical, Dental, Vision Coverage401K with a Company MatchFREE hearing aids to all employees and discounts for qualified family membersPTO and Holiday TimeNo Nights or WeekendsLegal Shield and Identity Theft Protection1 Floating Holiday per yearJob Description:The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC can provide support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic.As a Hearing Care Coordinator, you will:Greet patients with a positive and professional attitudePlace outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinicCollect patient intake forms and maintain patient files/notesSchedule/Confirm patient appointmentsComplete benefit checks and authorization for each patients' insuranceProvide first level support to patients, answer questions, check patients in/out, and collect and process paymentsProcess repairs under the direct supervision of a licensed Hearing Care ProfessionalPrepare bank deposits and submit daily reports to financeGeneral sales knowledge for accessories and any patient supportProcess patient orders, receive all orders and verify pick up, input information into systemClean and maintain equipment and instrumentsSubmit equipment and facility requestsGeneral office duties, including cleaningManage inventory, order/monitor stock, and submit supply orders as neededAssist with event planning and logistics for at least 1 community outreach event per monthEducation:High School Diploma or equivalentAssociates degree, preferredIndustry/Product Knowledge Required:Prior experience/knowledge with hearing aids is a plusSkills/Abilities:Professional verbal and written communicationStrong relationship building skills with patients, physicians, clinical staffExperience with Microsoft Office and OutlookKnowledge of HIPAA regulationsEMR/EHR experience a plusWork Experience:2+ years in a health care environment is preferredPrevious customer service experience is required#INDPCCSonova is an equal opportunity employer.We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.155091Pay: $17.00 - $18.00 per hourSchedule:* 8 hour shift* Monday to Friday* No weekendsWork Location: In person



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