Customer Service Representative, Industrial Store

3 weeks ago

Norco, United States Norco Full time

Full-time Referral Bonus Eligible: No Company Description Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah, and Wyoming. As a family and employee-owned company, we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment, and supplies. Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership (ESOP). At Norco, we share a common mission: "Serving You Better." Treating customers, suppliers, and each other with respect and dignity is our top priority. We work hard every day to serve others and create rich lives for our employees, their families, and the communities where we work and live. Job Description Norco is currently seeking an individual to fill our Industrial Store Customer Service Representative position. The Industrial Store Customer Service Representative is responsible for serving walk-in and phone-in customers. Other responsibilities include, but are not limited to: $20-$22/hr DOE Greet customers in a professional and enthusiastic way Answer telephone calls promptly Demonstrate in-depth knowledge of products, placement, availability, price, and use Sell welding and safety products and services to customers Process customer orders and accurately input them into the computer Research products needed for customer special applications Follow up on customer orders not processed correctly and remedy the situation Keep sales literature current and organized Track customer orders in the computer and interpret their delivery process Load products into customer vehicles Adhere to all established procedures, policies, and safety rules Perform other tasks as assigned or necessary Qualifications High school graduate or equivalent Ability to accurately enter data into a computer Excellent verbal and written communication skills Good working knowledge of all industrial products and gases Ability to frequently lift up to 50 lbs Ability to occasionally lift up to 100 lbs Ability to sit, stand, or walk for extended periods of time Additional Information Norco offers a competitive compensation/benefit package, including: Employee Stock Ownership Plan (ESOP) Health, Vision, and Dental Insurance Health Savings Account (HSA) Medical and Dependent Care Flex Accounts (FSA) Life Insurance provided at no cost to employees by Norco through United Heritage Supplemental Accident, Disease, and Life Insurance through Colonial Life Insurance Employee Tuition Reimbursement 401(k) with Employer Matching Wellness Program Employee Discount on products sold by Norco Norco, Inc is an Equal Opportunity/Affirmative Action Employer Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr

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