Consumer Investments Business Controls Manager
2 weeks ago
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. Were devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us
The Consumer Investments Business Controls Manager will support the
Consumer Investments/Financial Center Proactive Risk Identification Team
in creating a best-in-class overall client experience and risk controls environment. The role will help drive engagement across the enterprise to identify and lead execution on strategic opportunities to implement and mitigate key controls controls for a growing, highly regulated business.
Initiatives will focus on risk management and operational excellence across Consumer Investments and Financial center,
driving integration where appropriate of our processes, further streamlining existing processes, associate/client experience, and support of the overall Consumer Investments/Financial Center Regulatory and Issues Management controls strategy.
More specificly, this role will require the candidate to:
Support development of the Consumer Investments/Financial Center Proactive Risk Identification strategic vision, document the strategy, communicate across enterprise partners and execute effectively.
Drive execution of key strategic initiatives and cross team initiatives (i.e. process efficiency and risk mitigation opportunities)
Track and monitor performance metrics for team and organizational opportunities
Required Qualifications:
Understanding of Merrill Edge clients and business
Understanding of Financial Center clients and business
Demonstrates leadership, leading through change and process improvements to deliver results
Strong communications/presentations skills
Strong PowerPoint skills with ability to tell story on paper at executive level
Demonstrated ability to track and drive execution on priorities, including driving accountability across lines of business and peer group
Self-starter able to work independently, with minimal oversight and guidance
Strong organization skills, including the ability to manage multiple responsibilities, prioritize and meet deadlines
5 or more years work experience in financial services
Provide statistical analysis to identify trends and outlier metrics
Knowledge of brokerage and/or banking industry, internal policies and procedures and mitigation strategies
Ability to influence others with effective negotiating skills
Bachelor's d
egree required or equivalent experience
Desired Qualifications:
Series 7, 66 and 9/10 a plus
Previous management and/or audit experience preferred
Business Controls or Quality Assurance experience a plus
Enterprise Job Description:
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.
Responsibilities:
Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
Performs monitoring and testing of controls, identifying issues and control improvements for remediation
Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
Manages the performance and productivity of team members that conduct quality inspection reviews
Ensures timely execution of QA activities including control execution, case management, and results reporting
Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
Additional Skills Used:
Controls Management
Oral Communications
Risk Management
Stakeholder Management
Strategy Planning and Development
Continuous Improvement
Drives Engagement
Influence
Strategic Thinking
Talent Development
Data and Trend Analysis
Decision Making
Monitoring, Surveillance, and Testing
Problem Solving
Quality Assurance
Shift:
1st shift (United States of America)
Hours Per Week:
40
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