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Lead Systems Engineer

3 months ago

Dublin, United States OCLC Full time
You have a life. We like that about you.

At OCLC, we believe you'll do the best work of your life when you're living the best life possible.

We work hard to build the technology that connects thousands of today's libraries. But we also work hard to make a job at OCLC a meaningful part of a balanced life- not a substitute for one.

Technology with a Purpose. OCLC supports thousands of libraries in making information more accessible and more useful to people around the world. OCLC provides shared technology services, original research and community programs that help libraries meet the ever-evolving needs of their users, institutions, and communities. With office locations around the globe, OCLC employees are dedicated to offering premier services and software to help libraries.

The Job Details are as follows:

The Wise Lead System Engineer role exists to execute and coordinate technical projects which drive improved reliability, stability, and efficiency throughout the OCLC Wise platform, the platform server infrastructure and related automation workflows. "OCLC Wise" is an Integrated Library System (ILS) used by public libraries to meet the needs of library users and the library staff who are served by the Wise back-office library functions. The Lead System Engineer works closely with Software Engineers and other stakeholders to coordinate changes and improvements to platform operations following standard change management practices (ITIL). Success in this role is marked by:
  • Project initiation, coordination, and execution.
  • Excellent and pro-active communication with stakeholders.
  • Ownership, self-motivation, organization, and attention to detail and deadlines.
  • The ability to manage multiple requests from multiple stakeholders and prioritize them to get work done in a timely fashion.
  • Aggressive analysis of the causes of faults, failures, and inefficiencies.
  • System administration.
  • Automation or elimination of repetitive system tasks.
  • Introduction of tools and techniques for better platform management.
  • leadership and follow-thru in resolving customer issues.
  • Documentation and knowledge transfer to other team members.
  • Managing relationships with internal departments.
The Wise Lead System Engineer functions as an embedded subject matter expert and technical project leader working from within the OCLC Wise development team. OCLC practices a hybrid work location model allowing 3 days a week in the office and 2 days remote.

Responsibilities
  • Coordinate and oversee the work of stakeholders and team members.
  • Propose and lead automaton improvement projects for the platform using tools such as Ansible, Rundeck, etc.
  • Lead and guide the preparation of environments for new customers.
  • Oversee the workflows for platform patches and upgrades.
  • Schedule and monitor various maintenance tasks.
  • Analyze performance and reliability; propose and implement improvements.
  • Lead analysis and help with the resolution of production incidents.
  • Server-related changes required by customers.
  • SSL cert installation.
Qualifications
  • Bachelor's degree in computer science (or equivalent degree or equivalent work experience).
  • 6 or more years of java development experience combined with RedHat Linux server administration experience.
  • 6 or more years of proficient working knowledge of scripting (PERL, Shell, Python), SQL, Linux, Apache, Tomcat, NGINX
  • Excellent communication skills with a variety of technical expertise.
  • Outstanding troubleshooting skills with an ability to analyze in a high-pressure situation.
  • General programming logic/structure knowledge.
  • Proven Ansible (or similar) scripting and automation skills.
  • Demonstrates extensive Linux system administration and Linux command skills.
  • Experience shell scripting with BASH
  • Experience analyzing and supporting MySQL servers (or similar).
  • Experience with continuous integration tools (e.g., Jenkins, Bamboo, Quick build, Run Deck).
  • Software build automation experience.
  • Knowledge of Infrastructure as Code practices.
  • Agile methodology experience.
  • Container infrastructure design and implementation. Knowledge of Kubernetes, Helm, and Docker, a plus.
  • Experience deploying full stack solutions to cloud infrastructure a plus
  • Knowledge of AWS solutions and implementation is a plus.
  • Experience with setting up and using GitLab is a plus.
  • Experience administrating and troubleshooting Apache SOLR/Lucene a plus.
  • Knowledge of DNS is a plus.
  • Knowledge of Mail servers is a plus.


Working Conditions: Normal office environment.

ADA/EAA: The above statements cover what are generally believed to be the principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.