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Customer Services Administrative Staff
4 months ago
Job Location
Monroe Community Mental Health Authority - Monroe, MI
Position Type
Full Time
Salary Range
$19.71 - $24.64 Hourly
Description
Customer Services Administrative support staff are the first point of contact for consumers and visitors at Monroe Community Mental Health Authority. They provide customer services administrative support to the agency, provide back-up to the PHS Program Assistant and Appointment Scheduler. They have contact with consumers, visitors, all departments of the agency, and contracted providers. They are skillful in handling face-to-face, telephone, and electronic communications. Knowledgeable of the Authority structure, and skillful in computer software, programs, and office equipment. Direct supervision is received from the Customer Services Supervisor.
Qualifications
Minimum of a high school diploma (or equivalent) with two years of administrative support experience, ability to type 45 wpm, corrected. Must pass tests in Microsoft Word, Excel, and Outlook at the level of "basic" proficiency, with "intermediate" proficiency preferred. One year experience with computerized scheduling and administrative support duties including answering phone calls and strong organizational customer services skills and interpersonal communication skills are a must. One year experience and working knowledge is required of the compliance requirements related to the processing of Release of Information requests. Knowledge of and experience in working with families and their children with an SED diagnosis, families and their children with an IDD diagnosis, adults with an IDD diagnosis, and with mental illness is preferred. Work experience in the Clinical Services Treatment environment preferred.
