Customer Service Representative

2 months ago

Irvine, United States BARTON PERREIRA LLC Full time

Founded in 2007 by Bill Barton and Patty Perreira in Southern California, Barton Perreira draws inspiration from the perpetual sunshine and enchanting golden-hour sunsets that paint the state in gold. We embody a fusion of innovation, luxury, craftsmanship, and a resolute commitment to pushing the boundaries of eyewear excellence. Barton Perreira is part of Thlios, the eyewear expert of the LVMH Group.

CUSTOMER SERVICE SPECIALIST

POSITION SUMMARY: Based out of our Irvine, California office, we are looking for a specialist responsible for answering calls, providing product information, and assisting customers by being informative, empathetic, and eager to resolve any issues quickly. The ideal candidate will be willing to listen, learn, and address any customer inquiry that comes their way.

KEY RESPONSIBILITIES

  • Respond quickly and effectively to customer issues with empathy and professionalism.
  • Efficiently handle customer inquiries via phone, online chat and email regarding orders, product status, and other related information or issues.
  • Upsell products and suggest alternative solutions.
  • Provide exceptional customer care by assessing needs and offering accurate solutions, troubleshooting, and guidance for a positive experience.
  • Aim for customer issue resolution and retention, addressing any questions, returns, refunds, and shipping tracking issues.
  • Record, organize, and manage customer interactions and profile/account changes.
  • Learn and adhere to all customer service procedures and policies.

PROFILE

  • High School Diploma or Associate degree in Business Administration or certification preferred
  • Minimum of 2+ years of relevant Customer Service experience
  • Minimum of 2+ years of relevant Customer Service experience
  • Excellent data entry skills with high attention to detail and superb time management skills
  • Ability to resolve issues in a quick and timely manner with the ability to prioritize work in a fast-paced environment
  • Strong interpersonal skills and excellent communication skills both verbal and written; possess a friendly and positive attitude
  • Genuine passion and advocate of diversity and inclusion and integrates this mentality when making all business decisions (both internal & external).
  • Proficient in Microsoft Office; Sage 100 knowledge is an added advantage.

The hiring range for this position ranges from $19-23/hour. The rate of pay offered will be dependent upon candidates relevant skills and experience. What are the employee benefits at Barton Perreira? We offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, and more.

  • Thank you in advance for your interest in this opening. Thlios is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. At this time, only qualified candidates will be contacted. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Direct applicants only, no third-party staffing inquiries, please.

  • Customer Service Representative

    4 weeks ago

    Irvine, United States Ultimate Staffing Full time

    Ultimate Staffing is seeking a corporate Customer Service Specialist for a LEADING medical device company in Irvine, CA! This individual will play a key role in providing administrative support and delivering top-notch customer service to our consume Customer Service Representative, Customer Service, Business Operations, Representative, Staffing, Retail

  • Customer Service Representative

    2 months ago

    Irvine, United States JobRialto Full time

    Job Summary: The primary function of a Customer Service Representative is to interact with customers to provide information in response to inquiries about products and services, as well as to handle and resolve complaints. This role involves determining the client's issue, offering possible solutions, and providing follow-up as needed. Customer service...

  • Customer Service Representative II

    5 months ago

    Irvine, United States Western Alliance Bank Full time

    The Customer Service Representative will be handling customer inquiries about our products. These inquiries come from a variety of lead sources and are the result of both inbound and outbound efforts. The Customer Service Representative performs a ba Customer Service Representative, Customer Service, Representative, Retail, Banking, Service

  • Customer Service Representative

    1 month ago

    Irvine, California, United States Evs Full time

    A thriving Customer Service and Sales firm, Evs is a dynamic team that serves the community with the best service options.We are a regional team of innovators, inspired entrepreneurs, and goal achievers. Our mission statement holds to the leadership team we have in place. We need our team to innovate to continue leading our industry.Our Customer Service...

  • Customer Service Representative

    2 weeks ago

    Irvine, United States Insight Global Healthcare Full time

    Job DescriptionJob DescriptionJob Title: Customer Service RepresentativeLocation: 9 Technology Dr Irvine CA 92618 United StatesJob Type: Full-TimeJob Description:We are seeking a dedicated and empathetic Customer Service Representative. The ideal candidate will be responsible for handling a high volume of inbound calls and providing exceptional service to...

  • Customer Service Representative

    2 months ago

    Irvine, United States Circle K Full time

    Circle K - 14493 Culver Dr [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...

  • Customer Service Representative

    4 weeks ago

    Irvine, United States Eastridge Workforce Solutions Full time

    Eastridge Workforce Solutions is a leading provider of workforce management solutions, committed to connecting skilled professionals with meaningful career opportunities.Eastridge is hiring a Customer Service Representative, M-F 8 am to 5 pm (during training it will be 7 am to 4 pm) for a leading supplier in the dental industry. For immediate consideration,...

  • Customer Service Representative

    4 months ago

    Irvine, United States Select Staffing Full time

    Description IMMEDIATE OPENING! Experienced Customer Service RepresentativeBring Your Passion for Customer Service to Select. Looking for a company that values your experience and offers the opportunity to advance? Then Select may be the next stop along your career path. We are NOW HIRING an Experienced Customer Service Representative. Join a professional...

  • Customer Service Representative

    4 weeks ago

    Irvine, United States Jobot Full time

    Customer Service Representative Opening Excellent Opportunity with a Growing Manufacturer with Excellent Benefits and Vacation Package This Jobot Job is hosted by: David Pacheco Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $27 - $32 per hour A bit about us: Over 5 decades of experience in Total Plastic...

  • Customer Service Representative

    1 month ago

    Irvine, United States Catalyst Kids Full time

    The Customer Service Representative will provide customer service support to the organization's licensed and unlicensed programs statewide to improve the quality of the customer experience at Catalyst Family Inc. The role will ensure that any customer complaints, enrollment inquiries, and general program questions will be addressed within a 24-hour...

  • Customer Service Representative I

    4 weeks ago

    Irvine, United States Western Growers Financial Services Full time

    Under the direction of the Senior Supervisor, Customer Service, this position is responsible for responding to general customer inquiries regarding insurance benefits, provider contracts, eligibility, and claims in a confidential, professional, and e Customer Service, Customer Service Representative, Representative, Retail, Service

  • Customer Service Representative

    2 weeks ago

    Irvine, United States 24 Seven Talent Full time

    Our client, a popular apparel brand is hiring an Ecommerce Customer Service Representative to join their team.As the Ecommerce Customer Service Representative you will serve as the primary point of contact for all customer inquiries, complaints, and issues related to orders, products, and shipping.Duration: 6-month contract Rate: $18.00- $21.50/per hour DOE...

  • Customer Service Representative

    4 weeks ago

    Irvine, United States 24 Seven Talent Full time

    Our client, a popular apparel brand is hiring an Ecommerce Customer Service Representative to join their team. As the Ecommerce Customer Service Representative you will serve as the primary point of contact for all customer inquiries, complaints, and issues related to orders, products, and shipping. Duration: 6-month contract Rate: $18.00- $21.50/per hour...

  • Customer Service Representative

    7 days ago

    Irvine, United States 24 Seven Talent Full time

    Our client, a sports apparel brand for the NFL, NBA, MBL, NHL + College, is hiring an Ecommerce Customer Service Representative to join their team. As the Ecommerce Customer Service Representative you will serve as the primary point of contact for all customer inquiries, complaints, and issues related to orders, products, and shipping. Duration: 6-month...

  • Customer Service Representative

    1 month ago

    Irvine, United States 24 Seven Talent Full time

    Our client, a sports apparel brand for the NFL, NBA, MBL, NHL + College, is hiring an Ecommerce Customer Service Representative to join their team. As the Ecommerce Customer Service Representative you will serve as the primary point of contact for all customer inquiries, complaints, and issues related to orders, products, and shipping. Duration: 6-month...

  • Customer Service Representative

    3 weeks ago

    Irvine, United States 24 Seven Talent Full time

    Our client, a popular apparel brand is hiring an Ecommerce Customer Service Representative to join their team. As the Ecommerce Customer Service Representative you will serve as the primary point of contact for all customer inquiries, complaints, and issues related to orders, products, and shipping. Duration: 6-month contract Rate: $18.00- $21.50/per hour...

  • Customer Service Representative

    1 month ago

    Irvine, United States 24 Seven Talent Full time

    Our client, a popular apparel brand is hiring an Ecommerce Customer Service Representative to join their team.As the Ecommerce Customer Service Representative you will serve as the primary point of contact for all customer inquiries, complaints, and issues related to orders, products, and shipping.Duration: 6-month contract Rate: $18.00- $21.50/per hour DOE...

  • Customer Service Representative

    2 weeks ago

    Irvine, United States Vaco Full time

    Position SummaryWe are seeking a friendly and detail-oriented Customer Service Representative to join our clients team. In this role, you will be responsible for handling inbound and outbound customer calls, assisting with inquiries, resolving issues, and ensuring a positive customer experience. If you enjoy helping others and have excellent communication...

  • Customer Service Representative

    2 weeks ago

    Irvine, United States Vaco Full time

    Position SummaryWe are seeking a friendly and detail-oriented Customer Service Representative to join our clients team. In this role, you will be responsible for handling inbound and outbound customer calls, assisting with inquiries, resolving issues, and ensuring a positive customer experience. If you enjoy helping others and have excellent communication...

  • Customer Service Representative

    1 month ago

    Irvine, United States Jobot Full time

    Job DescriptionJob DescriptionCustomer Service Representative Opening! Excellent Opportunity with a Growing Manufacturer with Excellent Benefits and Vacation Package!This Jobot Job is hosted by: David PachecoAre you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume.Salary: $27 - $32 per hourA bit about us:Over 5 decades of...