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Assistant Director of Rooms
2 months ago
Overview:
Grow with us...
1 Hotel South Beach is searching for a stand-out Assistant Director of Rooms to join the team. The Assistant Director of Rooms will support the Director of Rooms to ensure the financial performance, guest satisfaction and improvement of all processes related to Housekeeping, Front Desk, Concierge, Guest Services, Guest Relations, Valet and HIVE. Provides strategic leadership and direction to ensure the Rooms division drives guest and team member engagement, achieves operational and financial excellence and upholds brand standards. The ideal candidate will have extensive experience in both Housekeeping and Front Office in a Senior Leadership role such as Director of Front Office and/or Director of Housekeeping at a 5-star property for the last 5 years with a minimum of 300 + rooms.
Principle Duties and Responsibilities
- Leading and supporting the Rooms Division Team in the areas of Housekeeping, Front Desk, Concierge, Guest Services, Guest Relations, Valet and HIVE.
- Provide inspirational leadership to enliven the 1 Hotel Vision, Mission and Compass- deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.
- Ensure Forbes standards are executed and conduct daily quality audits.
- Develop and communicate a division strategy and messaging regarding departmental goals to produce metrics that meet and exceed department performance expectations.
- Managing Profitability and Revenue Goals. Analyzes services issues, identify trends and make process improvement recommendations.
- Develop an operational strategy to increase all aspects of service delivery and staffing levels needed to maximize budget goals.
- Reviews reports and financial statements to determine Rooms operations performance against budget.
- Ensuring and Providing Exceptional Customer Service.
- Demonstrates and communicates key drivers of guest satisfaction for the brands target customer.
- Reviews guest feedback with leadership team and ensures appropriate follow-up action is taken.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Responds to as needed and handles guest problems and complaints.
- Managing and Conducting Human Resources Activities.
- Recruit and select talented team members who will enhance the 1 Hotels culture and demonstrate functional expertise; ensuring staffing levels are appropriate to meet business demands.
- Provide guidance and direction to subordinates through coaching, counseling, mentoring, and reviewing performance.
- Fosters employee commitment to providing excellent service, participates in daily rallies and models desired service behaviors in all interactions with guests and employees.
- Utilize interpersonal and communication skills to lead, influence and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example.
- Set goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
- Maintain and encourage a culture of sustainability by hiring, training and leading to support team and guest facing initiatives and practices.
- Build and maintain a sustainability focused culture and execute initiatives to enliven this culture such as providing insight on guest consumption and behavior and procurement of sustainable goods and initiatives.
PRINCIPLE DUTIES ND RESPONSIBILITIES
Qualifications:About you...
- A post-secondary diploma or degree in a field of study related to this profession; 5 years of experience in a comparable position and/or an equivalent combination of education and experience.
- Detailed hotel Rooms Division operating knowledge; demonstrated strong leadership and strategic planning skills; and proven achievements in optimizing guest and team member engagement and financial performance.
- Extensive experience in both Housekeeping and Front Office in a Senior Leadership role such as Director of Front Office and/or Director of Housekeeping.
- Able to make decisions with minimal direct supervision.
- Experience successfully leading in a fast-paced environment and prioritizing demands.
- Strong interpersonal, team member relations and leadership abilities.
- Well versed in hotel Rooms Division financial aspects.
- Technically savvy and familiar with Rooms Division operating/budgeting systems and spreadsheets.
- Ability to identify and solve problems.
- Professional & appropriate business appearance and demeanor aligned with the 1 Hotel brand and culture.
- Excellent verbal and written communication skills.
- Flexibility to meet the demands of a 24-hour operation.
- Fluency in a second language other than English is highly preferred.
About us
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:
- Designed by Nature work environment
- Health & Wellness- Competitive Medical, Dental & Vision, and EAP program
- Retirement Planning
- Paid Personal Days
- Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)
- SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
- Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can