Operations Manager

3 weeks ago

Concord, Massachusetts, United States Oxford Instruments Full time
About Us

Oxford Instruments is a leading provider of high-tech products and services to the world's most important industrial and scientific research communities. Our core purpose is to support our customers to address some of the world's most pressing challenges, enabling a greener economy, increased connectivity, improved health and leaps in scientific understanding. We are proud to be recognised as the leaders in what we do and for the difference we make in the world.

Our Culture

We're committed to being the leading provider of high-tech products and services for the world's most important industrial and scientific research communities. Our people are vital to our success. We strive to offer the opportunities that will attract, motivate and retain the very best talent in our sector. This involves creating an inclusive environment and culture, where difference is valued and people are recognised for what they deliver and bring to the team.

About the Opportunity

The Operations Manager is responsible for the establishment, management, and ongoing improvement of various operational processes for Oxford Instruments America as well as the performance of his/her team members. This individual will report to the Vice President, Finance and Operations while working closely with leadership across manufacturing, client services, and other departments. The primary goal for this role is to ensure their teams as a whole, and as individuals, meet the assigned productivity goals/KPI at pace with a high degree of accuracy resulting in a streamlined order to cash process and enhanced customer experience.

Key Responsibilities:
  • Manage Operations team for all material management activities, including responding to internal customers, order processing, stocking levels, and delivery management
  • Implementation of performance-based processes to measure, report, and improve employee performance
  • Define and implement operational quality by tracking all outstanding requests, delivering quality results free of errors, and prompt responses
  • Ad hoc and reoccurring reporting of KPI measure and general performance of assigned team
  • Identification of opportunities to decrease complexity and increase productivity within the team and adjacent ones - ensuring alignment with organisational objectives
  • Manage internal customer escalations and issues which require enhanced oversight, calls, and/or meetings
  • Establish as a customer-centric mindset on the team ensuring a best-in-class customer experience
  • Create and develop a cross-trained operations team where individual are flexible and capable of completing tasks across various workflows and processes
  • Develop training materials to be used by the Operations team to help meet targets set by management
  • Ensure shipments are in compliance with government and jurisdictional regulations
  • Other duties/projects upon request
About the Candidate

The right candidate for this position is a systems thinker, team player, and has a continuous improvement mindset - looks for ways to increase efficiency and optimise ways of working; a relevant degree with BS/BA and 5+ years of Operations experience, or a combination of equivalent educational and professional background; along with In-depth experience with relevant tools and systems and proven experience serving the Americas region (US, CA and LATAM). Scientific background or knowledge of the scientific market is highly desirable.

Additional Qualifications:
  • Possess a strong sense of urgency
  • Ability to anticipate the needs of manufacturing, sales, and customers to prioritise shipments and optimise stocking
  • Experience driving process improvement initiatives to deliver step=function improvement in service levels
  • Experience leading and managing an operations-focused team
  • Ability to leverage financial reporting systems to present data clearly and concisely, requiring little/no explanation.
  • Ability to communicate and operate as a cross-functional team with sales, service, product, and other departments
  • Highly developed analytics skills and operational understanding
  • Exposure to ERP environments and knowledge of best systematic practices for order entry, tracking, and fulfilment
  • Experience working in a dynamic environment that requires multitasking
  • A desire to and capable of working well in a team environment.
  • Analytical with the ability to get things done quickly.
  • Highly organised with a strong affinity for detail.
  • Excellent communication skills in various formats (verbal, ppt, excel, etc.)
  • Able to accept feedback and modify approach as required.
  • High energy, resilience, and drive to achieve challenging goals.
  • Can unite teams and people, creating alignment across functions and goals.
  • Must be prepared and able to travel domestically and overseas as required without restriction, subject to normal visa requirements.
  • Builds effective working relationships internally and externally across the business.
Oxford Instruments Perks and Benefits
  • Generous benefit packages - We offer our employees competitive health insurance options, including Medical, Dental, and Vision plans.
  • Our 401k program has options for saving both pre- and post-tax dollars for retirement.
  • Paid Time Off (PTO) Work-life balance is a key part of our company culture here at OI, and we know that our employees do their best work when they can take the time they need to rest and recharge. Employees start with 4 weeks of PTO which is accrued each pay period.
  • Holidays - We recognise 12 holidays this year.
  • In addition to all the standard PTO options, OI proudly offers a generous and progressive paid family leave policy.
  • Professional Development - OI supports you and your professional development with $5,250 available in annual tuition reimbursement after 6 months of service.

Oxford Instruments is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Oxford Instruments is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact Human Resources.

Note to recruitment agencies: Oxford Instruments operates a Preferred Supplier List, and we do not accept unsolicited agency CVs. Please do not forward candidate details in response to this advert, or to any Oxford Instruments employees or other company locations. Oxford Instruments is not responsible for any fees related to unsolicited CVs.

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