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Call Center Representative

3 months ago

Pleasantville, United States TriCare Medical Transportation Full time

Are you pursuing an exciting career in EMS? Do you want to make a difference in your community? TriCare Medical transportation is now hiring Call Center Representatives. Apply to join our growing team today

TriCare Medical Transportation is South Jersey's premier medical transportation company. We are a large-scale 24/7 operation with over 300 employees and 130 vehicles, providing service from our headquarters in Pleasantville, NJ and two satellite locations in Vineland and Cherry Hill.

WHAT YOU'LL DO

As a Call Center Representative, you will be a key player on our Call Center team.

  • Receive, evaluate and prioritize incoming calls to determine the appropriate level of medical transportation response
  • Schedule trips, collect the appropriate information and enter data into computer aided dispatch software (CAD)
  • Maintain accurate records and monitor workflow for scheduled appointments
  • Operate a multi-line telephone system and various computer systems
  • Be courteous and professional to patients, facility employees, co-workers, supervisors and the public at all times
  • Have a good understanding of South Jersey geography
WHAT YOU'LL NEED
  • Full time availability 8a-4p / 10a-6p
  • Proficient computer skills
  • Excellent communication skills
  • Ability to work in high pressure situations
  • Clean background check
  • Negative drug screening
PERKS
  • Competitive compensation
  • Benefits package (Medical, Dental & Vision Insurance)
  • Paid time off (PTO)
  • 401(k) after 6 months of service
  • Opportunities for growth and advancement

JOB TYPE: Full-time

TriCare Medical Transportation is an Equal Opportunity Employer