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Patient Service Representative
2 months ago
Purpose: Under the direct supervision of the PSR Lead, Practice Manager and AVP, Clinic Operations the PSR is responsible for performing a variety of non-clinical duties in support of patients, clients, clinic medical providers and other ancillary staff following established methods and procedures.
Key Job Responsibility Areas
Front Office Clinical Support
Provider Assistance
Miscellaneous
Detail of Key Job Responsibility Areas
Front Office/Reception
Serve as the face of the office and greet all patients with a smile and friendly attitude
Use EMR to coordinate and schedule patients
Answer telephones, route incoming calls and initiate triage request if necessary in a phone call center setting
Check voicemail system regularly throughout the day
Check patients in/out; verify patient demographics, enter in health insurance information
Collect co-pays and other fees for services and process payments
Enter medical records into EMR system
Conduct reminder calls to patients to confirm upcoming appointments and reschedule missed appointments
Fax medical documentation as needed and requested by clinical staff and outside agencies
Sort, scan and route incoming mail to the appropriate provider into the EMR in a timely manner
Route inbound faxes within the EMR to the appropriate provider; attach results to orders
Assist in obtaining medical records from previous providers and ensures they are received
Manage release of medical records; track when sent and received
Provider Assistance
Maintain provider schedules to accommodate PTO/CME/Conference; rescheduling of patients as needed.
Assist with various Administrative requests.
Miscellaneous
Represent Trillium at organizational and community events in efforts to build collaborative relationships with key business partners and sponsors, and to promote the Trillium Health brand, mission and vision.
Requires the ability and commitment to respect and support inclusiveness and diversity including but not limited to individuals of different backgrounds, cultures, races, ages, sexual orientations, gender identities or expressions, experiences, opinions, etc.
Requires individual demonstration of commitment to the One Trillium values, behaviors and business impacts and modeling them in the organization.
Responsible for maintaining confidentiality of all patient, client, employee, protected and proprietary information. High level of discretion and ethical approach to fundraising.
Employees are accountable for meeting the performance standards of their departments and must participate as requested in compliance audits, process improvement and quality improvement plans.
F. Other responsibilities or duties as needed.
Qualifications
Minimum of a High School diploma or equivalent and 1 3 years of experience working in a medical office or clinic required. Medical Office Assistant Certification or other related education preferred. Medent Experience preferred. Ability to react calmly and effectively in emergency situations. Good telephone manners and etiquette. Ability to understand and follow verbal and written instructions. Ability to communicate clearly with patients and other staff. Good oral and written communication skills in English. Bilingual skills in Spanish preferred. Skill in documenting and maintaining patient care records. Excellent computer and organizational skills. This position has full access to sensitive and confidential medical records and HIV related information on all parents.
Physical Requirements
While performing the duties of this job the employee is required to stand, sit, walk, use hands to finger, handle, or feel; reach with hands and arms, talk and hear. Occasionally the employee must stoop, bend and lift or move up to 25 lbs. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.
