Care Team Patient Services Representative
1 month ago
Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015. Position Summary Job Description Position Summary: The Care Team Patient Services Representative works collaboratively with all members of the care team providing world class service to both the patients and staff of Martin’s Point. Answers all Care Team Phone Calls within established quality metrics. Supports various other Care Teams by answering their phones (as necessary) to meet quality standards. Responsible for Queue Management, including phone messaging, appointment cancellations and rescheduling. Screens, provides information on and directs calls to appropriate department or staff to expedite patient care. Supports and facilitates communications related to labs, scripts, messaging, etc. Performs Telephone Triage per established protocols. Assists with patient service related administrative tasks to ensure patient requests are met. Key Outcomes: Handles all PSR Desktop Management activities Schedules, reschedules and cancels patient appointments Provides phone support to internal and external customers within established quality metrics. Coordinates New Patient Management (distributes packets, maintains records, initial screenings, etc.) Follows Standard Processes and Protocols related to clinical activities (med refills, order follow through/tracking lab reporting) Responsible for Lab results reporting as delegated Responds to patient requests via incoming phone call, portal or written request With Clinical Support, tracks and follows up patient issues Issues pre-appointment lab and health maintenance reminders Manages Web portal communications and patient related portal requests/questions Depending on practice organizational structure, may also handle referrals and serve as subject matter expert on referrals. Completes barcoding/faxing documents to athena (document management), ensuring timely and accurate document classification and filing of documents in patients health record. Participates in process improvement activities Conduct patient check-in and check-out activities as appropriate. Collects copays and outstanding balances Participates in daily huddles and regular team meetings to improve workflows and contribute to improving patient population outcomes Reviews missing slips and creates claims to ensure appropriate billing At some sites will document and refill medications following the guidance given by Patient Knowledge Coupler (PKC) Education/Experience: HS Diploma or equivalent 3+ years experience working in an administrative and/or customer service oriented environment. Experience in a medical environment with patient registration, billing, insurance processing or appointment scheduling preferred. Skills/Knowledge/Competencies (Behaviors): Ability to function independently and professionally Knowledge of medical terminology preferred Basic knowledge of current healthcare benefits and managed care insurance plans, preferred Windows Based Computer skills: data entry and word processing ability Demonstrated telephone etiquette and positive interpersonal skills Ability to handle difficult conversations with patients and internal customers Ability to multitask among phone and face to face despite frequent interruptions Excellent organizational skills Ability to analyze and problem solve Detailed oriented and excellent follow through skills Ability to work with a variety of customers ranging from patients, internal customers: medical staff and other departments, able to collaborate with peers Must be able to work flexible hours which may include weekends, evenings and holidays We are an equal opportunity/affirmative action employer. Do you have a question about careers at Martin’s Point Health Care? Contact us at: jobinquiries@martinspoint.org #J-18808-Ljbffr
-
Patient Services Coordinator for Care Team
1 week ago
Scarborough, Maine, United States Martins Point Health Care Full timeJoin Martin's Point Health Care, a forward-thinking, not-for-profit health care organization dedicated to providing exceptional care and coverage to the residents of Maine and beyond. As a unified team of "people caring for people," our employees are committed to reshaping the health care landscape while fostering a healthier community. At Martin's Point, we...
-
Enteral Patient Service Representative
1 day ago
Scarborough, United States New England Life Care Full timeJob DescriptionJob DescriptionNew England Life Care (NELC) is one of the fastest growing home infusion therapy companies in New England and is the region’s only non-profit home infusion provider. NELC is a hospital collaborative serving more than 60 hospital systems in Maine, New Hampshire, and Massachusetts. NELC was created by local hospitals to ensure...
-
Patient Service Representative
1 month ago
Scarborough, United States MaineHealth Full timePatient Service Representative - Surgical Care Casco Bay *Current Maine Health Employees not eligible- must be separated from MH for at least 6 months* Position Summary Surgical Care Casco Bay is a busy multi-specialty surgical practice.The Patient Service Representative (PSR) is the first point of contact when a patient enters our practice. The PSR works...
-
Patient Service Representative
3 weeks ago
Scarborough, United States MaineHealth Full timePosition SummaryThe patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general office duties as assigned. The PSR will also collect, verify, enter, and monitor patient data while complying with the federal, state and MaineHealth confidentiality...
-
Patient Service Representative
3 weeks ago
Scarborough, United States MaineHealth Full timePosition Summary The patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general office duties as assigned. The PSR will also collect, verify, enter, and monitor patient data while complying with the federal, state and MaineHealth confidentiality...
-
Patient Service Representative
3 weeks ago
Scarborough, United States MaineHealth Full timePosition SummaryDo you have the right skills and experience for this role Read on to find out, and make your application.The patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general office duties as assigned. The PSR will also collect, verify,...
-
Patient Service Representative
2 days ago
Scarborough, United States MaineHealth Full timeSummary For a limited time, MaineHealth is offering a $3,000 sign-on payment for Patient Service Representatives! Eligible candidates are hired (offer accepted) into a full or part-time Patient Service Representative position. Bonus amount prorated for part-time hires and per diem hires are ineligible. Current MaineHealth employees are ineligible;...
-
Patient Service Representative
4 days ago
Scarborough, United States MaineHealth Full timeFor a limited time, MaineHealth is offering a $3,000 sign-on payment for Patient Service Representatives!Eligible candidates are hired (offer accepted) into a full or part-time Patient Service Representative position. Bonus amount prorated for part-time hires and per diem hires are ineligible.Current MaineHealth employees are ineligible; former MaineHealth...
-
Patient Service Representative
3 weeks ago
Scarborough, United States MaineHealth Full timeSummary $3,000 Sign on Bonus! *Current Maine Health Employees not eligible - must be separated from MH for at least 6 months* Position Summary The patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general office duties as assigned. The PSR will...
-
Patient Service Representative
2 months ago
Scarborough, United States MaineHealth Full timeSummary Position Summary The patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general office duties as assigned. The PSR will also collect, verify, enter, and monitor patient data while complying with the federal, state and MaineHealth...
-
Patient Service Representative
2 days ago
Scarborough, United States MaineHealth Full timeSummary Position Summary The patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general office duties as assigned. The PSR will also collect, verify, enter, and monitor patient data while complying with the federal, state and MaineHealth...
-
Patient Service Representative
2 days ago
Scarborough, United States MaineHealth Full timeSummary For a limited time, MaineHealth is offering a $3,000 sign-on payment for Patient Service Representatives! Eligible candidates are hired (offer accepted) into a full or part-time Patient Service Representative position. Bonus amount prorated for part-time hires and per diem hires are ineligible. Current MaineHealth employees are ineligible; former...
-
Patient Service Representative, Cardiology
2 months ago
Scarborough, United States MaineHealth Full timeSummary $3,000 Sign on Bonus! *Current Maine Health Employees not eligible - must be separated from MH for at least 6 months* This role is 100% in-person in Scarborough, ME. The schedule will be 8:00a-5:00p Monday through Friday with a one-hour lunch. Position Summary The patient service representative (PSR) will greet patients...
-
Patient Service Representative
23 hours ago
Scarborough, Maine, United States MaineHealth Full timeJob SummaryThe Patient Service Representative will provide exceptional patient care and administrative support to the Vascular Surgery team at MaineHealth. This role will be responsible for greeting patients, scheduling appointments, and performing various administrative tasks to ensure seamless patient flow.Key ResponsibilitiesPatient CommunicationGreets...
-
Patient Service Representative, Cardiology
3 months ago
Scarborough, United States Facility MaineHealth Medical Group Full timeSummary The patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general office duties as assigned. The PSR will also collect, verify, enter, and monitor patient data while complying with the federal, state and MaineHealth confidentiality...
-
Patient Service Representative
3 months ago
Scarborough, United States MaineHealth Full timeSummary $3,000 Sign on Bonus! *Current Maine Health Employees not eligible- must be separated from MH for at least 6 months* Position Summary Surgical Care Casco Bay is a busy multi-specialty surgical practice. The Patient Service Representative (PSR) is the first point of contact when a patient enters our...
-
Scarborough, United States Maine Medical Center Full timeSummary Position Summary The patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general office duties as assigned. The PSR will also collect, verify, enter, and monitor patient data while complying with the federal, state and MaineHealth...
-
Patient Service Representative, Vascular Surgery
2 months ago
Scarborough, United States MaineHealth Full timeSummary Position Summary The patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general office duties as assigned. The PSR will also collect, verify, enter, and monitor patient data while complying with the federal, state and MaineHealth...
-
Patient Service Representative
2 weeks ago
Scarborough, United States Maine Staffing Group Full timeJob DescriptionJob DescriptionJoin our growing team of go-getters and apply now! Our customer in Portland, Maine is hiring for a Patient Service Rep. Requirements:Greeting/checking patients out of the office Answering phones Scheduling appointments Other office duties as assigned Collect/verify personal data Comply with federal and state policies Excellent...
-
Patient Care Coordinator- Breast Team
3 weeks ago
Scarborough, United States New England Cancer Specialists Full timeJob DescriptionNew England Cancer Specialists (NECS) is currently seeking a full time, Monday-Friday, Patient Care Coordinator (PCC), to work with our Breast team in our Scarborough office. The PCC serves as the face to face/over the phone daily contact for patients in regards to the scheduling of appointments, booking of scans, labs, and procedures as...
