Field Service Engineer
4 weeks ago
This position is located in Fresno, CA.
JOB SUMMARY:
The Field Service Engineer I, reports directly to and works under the supervision of the Regional Service Manager. The Field Service Engineer l is responsible for proper installs, troubleshooting issues, and for maintaining products/equipment in order to ensure and retain the highest quality possible.
ESSENTIAL FUNCTIONS:
Identify, analyze, and repair product failures; orders and replace parts as needed
Provides consistent on-going support to customers through technical phone support, product installation, and service support to Customers in the field
Provide product feedback on any issues/trends observed in the field and assist in developing solutions
Responsible for reporting any observed deviations from established product quality standards and specifications to the Regional Service Manager
Responsible for reporting any delays in servicing the customer to the Regional Service Manager for escalation
Responsible for actively maintaining all necessary paperwork, emails, vendor credentialing, training, tools, supplies, parts, etc.
Responsible for informing Regional Service Manager of customer complaints and for knowing the Company’s Quality Policy, departmental objectives, and how the work performed impacts quality
Attends product specific training when required
Responsible for oversite of proper crating and uncrating of C-Arm’s
DEMO and clinical support for equipment at trade shows
Must follow company policy on corporate credit cards
Other tasks as assigned
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