CSR - KS Medicaid (FTE)

6 days ago

Topeka, United States Conduent State Healthcare, LLC Full time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Hourly Rate - $16.25/per hour and Bilingual: $16.75/ per hour

Job Description:

As part of the KanCare Clearinghouse Program, the Customer Service Representative (CSR) will provide quality customer service in the KanCare Contact Center. The position is responsible for gathering thorough documentation and entering information into various systems

Essential duties may include, but are not limited to:

  • Dedicated and trained specifically for supporting KDHEs programs, systems, policies, and procedures
  • Answers questions about the eligibility process and provides general program information for Family Medical Programs
  • Responds to calls courteously, accurately, and concisely
  • Provides a high-quality customer service and focuses on the accuracy of information provided
  • Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided
  • Use standard technology: telephones, e-mail, and web browsers
  • Maintain with up-to-date knowledge of regulations, policies, and guidelines
  • Complete all assigned training as necessary

Preferred Skills or Knowledge:

  • Knowledge of Medicaid and managed care programs
  • Active listening skills
  • Customer orientated
  • Ability to adapt/respond to different types of characters
  • Able to multi-task, prioritize, and manage time effectively
  • Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation
  • Requires excellent data entry skills the ability to type 28-30 minutes per minute accurately
  • Willingness to work part of a team
  • Maintain the integrity and confidentiality of all records and communications
  • All other duties as assigned.
  • Bilingual Spanish/English with the ability to speak and read both languages fluently.

Minimum Qualifications/Experience

  • High School diploma or GED equivalent; post-secondary education preferred
  • Minimum of six (6) months experience in Kansas Family Medical eligibility
  • Minimum of six (6) months experience in customer service
  • Strong computer skills with the ability to maneuver in complex software systems
  • Intermediate level of skill with MS Office, Outlook, and Internet usage

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated pay for this role is $16.25 per hour.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

  • CSR - KS Medicaid (FTE)

    1 month ago

    Topeka, United States Conduent Full time

    Job Description Hourly Rate - $16.25/per hour and Bilingual: $16.75/ per hour Job Description: As part of the KanCare Clearinghouse Program, the Customer Service Representative (CSR) will provide quality customer service in the KanCare Contact Center. The position is responsible for gathering thorough documentation and entering information into various...

  • Registration Specialist

    4 weeks ago

    Topeka, United States Conduent Full time

    Job DescriptionHourly Rate 15.25/hrJob Description:As part of the KanCare Clearinghouse Program, the Registration Specialist will be responsible for gathering thorough documentation and entering information into various systems for Medicaid Family Applications.Essential duties may include, but are not limited to: Analyze the initial applications (for Family...

  • Registration Specialist

    4 weeks ago

    Topeka, United States Conduent State Healthcare, LLC Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Eligibility Professional

    4 weeks ago

    Topeka, United States Conduent Full time

    Job DescriptionHourly Rate - $17.25/hr Bilingual $17.75/hrJob Description: As part of the KanCare Clearinghouse Program, the Eligibility Professional Specialist will perform a variety of duties. The position is responsible for gathering thorough documentation and entering information into various systems Essential duties may include, but are not limited to:...

  • Eligibility Professional

    1 month ago

    Topeka, United States Conduent State Healthcare, LLC Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Eligibility Professional

    1 month ago

    Topeka, United States Conduent State Healthcare, LLC Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Phone Interviewer

    3 months ago

    Topeka, United States Manpower Full time

    Part-Time Phone Interviewer (TOPEKA,KS) - $15 - $16 Our client in Topeka, KS is looking for hardworking, motivated talent to join their team. Need extra cash. Don't wait... apply today! What's in it for you? $15 - $16 Depending on experience M-Th - 5pm - 9pm & one required weekend shift: Sat - 12pm-5:30pm or Sun 12:30pm - 8pm Paid training Full time hours...

  • Occupational Therapist

    3 weeks ago

    Topeka, Kansas, United States ProCare Therapy Full time

    Job DescriptionProCare Therapy is seeking a dedicated Occupational Therapist to join our team in Topeka, KS. This W2 contract position offers competitive compensation ranging from $35 to $50 per hour.Key Responsibilities:Conduct IEPs and Medicaid billingServe a caseload of 50-60 studentsFocus on middle school studentsRequirements:Must be licensed in...

  • Community Health Worker

    3 weeks ago

    Topeka, Kansas, United States UnitedHealth Group Full time

    Job SummaryUnitedHealth Group is seeking a Community Health Worker to join our team in Topeka, KS. As a Field-Based Community Health Worker, you will act as a liaison between Medicaid members and healthcare providers to ensure access to appropriate care and provide community resources and benefit education. This is a hybrid-remote position with a home-based...

  • Occupational Therapist

    1 month ago

    Topeka, Kansas, United States ProCare Therapy Full time

    Job OpportunityProCare Therapy is seeking a dedicated Occupational Therapist to join our team in Topeka, KS. This W2 contract position offers competitive compensation ranging from $35 to $50 per hour.Job Details:Position: Occupational Therapist (OT) Type: W2 Contract Compensation: $35-50 per hour Hours: Full-time, 30+ hours per week Benefits: Full-time hours...

  • Customer Service Representative

    3 weeks ago

    Topeka, Kansas, United States Conduent Full time

    Job Description:Conduent is seeking a highly skilled Customer Service Representative to join our team in the KanCare Clearinghouse Program. As a CSR, you will be responsible for providing exceptional customer service to our clients, gathering thorough documentation, and entering information into various systems.Key Responsibilities:Provide quality customer...

  • Healthcare Customer Service Representative

    2 weeks ago

    Topeka, Kansas, United States Gainwell Technologies Full time

    Great companies need great teams to propel their operations. At Gainwell Technologies, we're solving business challenges and enhancing the way we work and grow. Join us in harnessing the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable.As a Healthcare Customer Service...

  • Sales Representative

    2 weeks ago

    Topeka, United States Sysco Full time

    Sales Representative | Topeka, KS - Bilingual Spanish Rqd.Territory for this opportunity: Topeka, KS, and Surrounding areas: You must live within a 30-minute—to hour commute, including traffic. Relocation assistance is not available for this role; you must live locally or be willing to relocate at your own expense.The selected candidate will begin with our...

  • OT in Kansas

    2 months ago

    Topeka, United States Soliant Full time

    Job DescriptionJob DescriptionMinimum 1+ years occupational therapy experience required.4 OT's NEEDED FOR IMMEDIATE START - Topeka, KS! IEPs and Medicaid billing 50-60 Students Middle School Must be licensed in Kansas Onsite only Schools experience preferred Application Process: To apply, send your resume to ryan.mccrary@soliant.com or call 470-431-4203....

  • Foster Care, Care Coordinator

    3 weeks ago

    Topeka, United States UnitedHealthcare Full time

    At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start...

  • Occupational Therapist

    3 weeks ago

    Topeka, Kansas, United States Ardent Health Full time

    About the RoleWe are seeking a skilled Occupational Therapist to join our team in Topeka, KS. As an Occupational Therapist, you will play a vital role in helping patients achieve their goals and improve their quality of life.Key ResponsibilitiesPerform occupational therapy assessment procedures and develop individualized treatment plans based on evaluation...

  • Psychiatry Account Manager

    1 week ago

    Topeka, United States BioSpace, Inc. Full time

    Job Details Territory: Topeka, KS - Psychiatry Target city for territory is Topeka - will consider candidates who live within 40 miles of territory boundaries with access to a major airport. Territory boundaries include: Manhattan, Hutchinson, Garden City and Colby. SUMMARY: Are you a results-driven biopharmaceutical sales professional looking to be part of...

  • Psychiatry Account Manager

    1 week ago

    Topeka, United States BioSpace, Inc. Full time

    Job Details Territory: Topeka, KS - Psychiatry Target city for territory is Topeka - will consider candidates who live within 40 miles of territory boundaries with access to a major airport. Territory boundaries include: Manhattan, Hutchinson, Garden City and Colby. SUMMARY: Are you a results-driven biopharmaceutical sales professional looking to be part of...

  • Psychiatry Account Manager

    4 weeks ago

    Topeka, United States Lundbeck Full time

    Territory: Topeka, KS - Psychiatry Target city for territory is Topeka - will consider candidates who live within 40 miles of territory boundaries with access to a major airport. Territory boundaries include: Manhattan, Hutchinson, Garden City and Colby. SUMMARY: Are you a results-driven biopharmaceutical sales professional looking to be part of...

  • Psychiatry Account Manager

    1 week ago

    Topeka, United States Lundbeck Full time

    Territory: Topeka, KS - Psychiatry Target city for territory is Topeka - will consider candidates who live within 40 miles of territory boundaries with access to a major airport. Territory boundaries include: Manhattan, Hutchinson, Garden City and Colby. SUMMARY: Are you a results-driven biopharmaceutical sales professional looking to be part of an...