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Field Manager

3 months ago

St Paul, United States Waypoint Detailed Delivery Full time
Waypoint Detailed Delivery is seeking a Field Manager.

Reports to: Director of Operations

Supervises: Assigned location staff around the Minnesota/ Soth Dakota area

Salary is commensurate with experience.

PRIMARY RESPONSIBILITIES

Act as primary liaison to site locations

1st point of communication for all situations regarding site locations

Ambassador for the Waypoint brand

Behave professionally at all times

Be polite and maintain composure

Exercise good judgment and communicate accordingly

Complete any daily data entry in Waypoint software and client software (if applicable)

Create work orders

Optimize daily workload in Waypoint logistics optimization software

Assign routes/orders to drivers (or oversee the process)

Work with designated client personnel as needed to ensure a successful partnership

Assist to create any SOP documents related to the account and enforce them when in place

Update, implement, and communicate procedural changes as needed

Provide agreed-upon reports to client as necessary o Take part in meetings as necessary

Investigate incidents and convey findings to Minnesota and South Dakota Manager for final resolution and report

Maintain confidentiality at all times. This includes company, client, and client customer/patient confidentiality

STAFFING

Provide leadership to drivers reporting directly to you (staff)

Lead by example and exhibit exemplary work habits

Train staff on all client procedures/equipment

Treat Waypoint staff with respect at all times

(Re-)educate and/or discipline staff in a courteous and professional manner

Relay staffing needs

Assist with onboarding process

Dispense corporate property as needed

Create staff shift and on-call (where applicable) schedules to ensure all work is completed

Rearrange staffing when necessary to accommodate needs

Manage staff time system as it applies to Missed/incorrect punches

Document and discipline as necessary

PTO requests

Ensuring the company's labor needs are met

Staff call-offs

Arrange for and communicate alternate staffing to ensure all work is accounted for

Ensure that staff:

Follow and adhere to all corporate, DOT, OSHA and other regulatory agency policies and procedures.

Complete all required paperwork/electronic documentation accurately, legibly, and in a timely manner

Communicate regularly with logistics department upon arrival and before departure from each stop in accordance with the Waypoint Conversations training document

OTHER

Manage local vehicle maintenance program

Work with Northeast Regional Manager to rotate vehicles when/as necessary

Schedule and facilitate standard vehicle maintenance

Oil changes

Tire rotations

Work with operations manager to arrange vehicle repairs

Report incident immediately to Operations Director

Coordinate towing and or vehicle/driver retrieval in the case of a breakdown or accident

Communicate with logistics staff regarding operational impact of any emergency incident

Oversee staff ride-alongs and/or audits

Any assigned duties which advance and grow the mission of the company through detailed work, diligent efforts and a positive and energetic attitude

Back up delivery staff

Other duties as assigned

SKILLS, QUALIFICATIONS AND EXPERIENCE

Satisfactory driving record

Valid driver's license

Clean criminal background and drug screen

Capable of working independently

Excellent oral communication skills

Ability to read and follow detailed, specific instructions and/or exercise good judgment by asking questions

Ability to review facts, make appropriate decisions and convey correct and detailed information to staff and management

REQUIRED TRAINING
  • Familiarity with the Waypoints corporate policy manual
  • RUN OUR WAY online training program commensurate with level required of Waypoint location staff
  • Waypoint Conversations driver-logistics communication expectations
  • Primary client-specific materials, SOP documents, technology guides, etc
  • Field training with experienced delivery staff, supervisors, and/or managers
  • Ongoing education as needed and/or required

PHYSICAL REQUIREMENTS

Ability to drive in all types of weather, including occasionally inclement weather (wind, rain, snow). Additional considerations and determinations are made based on each situation.

Safely drive for extended periods of time

Walk, sit, stand, reach, bend, as necessary

Lift and carry up to 50 pounds without injury or accident

COMPENSATION AND BENEFITS

Position is a full-time, salaried position

Compensation is based on role, individual value/skill set, corporate needs, and other circumstances

Benefits are in accordance with corporate policy: Major Medical, Dental, Vision, Short Term Disability, Long Term Disability, Life Insurance, Holiday PTO, and Vacation PTO.