Loan Processing Sr. Specialist

2 weeks ago


Killeen, United States First National Bank Texas Full time

* Work directly with the Department Manager/Supervisor to achieve department productivity and goals * Coordinate workflow distribution within the department * Assist and interface with Loan Processing Associates/Specialists in providing guidance and issue resolution * Handle escalated calls and customer service issues * Assist in monitoring individual and team queues to ensure satisfactory service levels * Maintain an advanced working knowledge of lending products and services * Assist customers with consumer loan inquiries * Process reports and transactions * Interview customers regarding loan details and answer questions * Type loan contracts * Prepare reports * Process loan applications * Assist in loan closings * Process loan transactions * Research history on current loans * Other duties as assigned Physical Requirements: * Must be able to remain in a sitting stationary position for extended periods of time * Constantly operate a computer and other office machinery * Ability to lift 25 pounds FCBI is an equal opportunity employer. Requirements * At least 18 years of age * High School Diploma or equivalent * Must have strong and accurate typing and data entry skills * Must have strong PC knowledge * Must have good phone etiquette and customer service skills * Ability to organize and prioritize * Able to effectively work with employees at all levels * Loan processing and leadership experience preferred * Must be able to get along with co-workers and work effectively in a team environment * Must successfully pass background investigation and drug screen according to company policy



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