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Shift Manager

2 months ago

Plainfield, United States Pollo Campero Full time

Overview:

The Shift Manger plays an important role in training, developing and leading the crew. Serves as a critical part of the leadership team, helping the restaurant serve the most flavorful chicken and coordinates a smooth end to end operation to provide an exceptional Customer Experience.

Responsibilities:
  • Plan his/her shifts
  • Verifies compliance of procedures and protocols
  • Attends and resolves problems as they appear in the restaurant operation
  • Assist the General Manager
  • Coach and lead a team with no supervision
  • Involves himself in the operational and technical training of employees
  • Maintain a positive atmosphere of teamwork and full of energy
  • Verifies customer satisfaction/Handles customer complaints
  • Applies a continuous improvement mindset to processes and procedures
  • Open/close restaurant
  • Assist with inventory (logging)
  • Assist with staffing needs
  • Assist with controllables and labor
  • Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
  • Follows and abides by all safety rules, policies, and procedures
Qualifications:
  • Must be 18 years of age or older
  • Must be fluent in English & Spanish
  • Preferred: 1+ year of experience in similar roles or with customer experience
  • Ability to lift and push 50 lbs.
  • Ability to stand for long periods
  • Flexibility to work nights, weekends, and holidays
  • Preferred: Food Handlers Card/ ServSafe Certification
  • Ability to work with computers
  • Must follow the company Personal Care and Hygiene policies
  • Must be able to produce authorized U.S. work documents
  • Must pass background check