![Planet Fitness](https://media.trabajo.org/img/noimg.jpg)
Member Services Representative
2 months ago
JP Management Services, LLC is a multi-location Planet Fitness® franchisee with nine locations in west Michigan. The culture of JP Management Services, LLC, integrates our core values of Positive Team Environment, Integrity, Excellence, Passion, and Having Fun. We seek to hire, retain, review, recognize, and promote based on our core values and look for employees who share our core values.
Reporting to the Club Manager, the Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness® members, prospective members and guests. The member service representative is the first point of contact for all membership-related questions, requests, and concerns. The member service representative's responsibilities include answering and directing phone calls, assisting with membership related issues, cleaning, resolving complaints, and processing transactions. This position is a non-exempt, hourly position and all job duties will be performed in person at the assigned location.
Responsibilities and Duties
Essential Duties
- Primarily looking for new second shift team members to work the following schedule:
- Mon - Fri 2pm to 10 pm
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member's accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club, including deep cleaning of locker rooms, equipment, gym floors, and black card amenities.
- Protects member confidentiality according to the Health Insurance Portability and Accountability Act (HIPAA) and related state and federal laws.
- Requires long periods of continual standing and moving during the entire shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 75 lbs, with frequent moving of at least 25 pounds.
- On a daily basis, must be able to utilize various cleaning implements involved in vacuuming, mopping, picking up large items, and similar projects, which includes handling toxic cleaning chemicals using acceptable safe practices.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
- Customer service background preferred.
- Basic computer software proficiency required. Familiarity with DataTrak or similar software preferred.
- A passion for fitness and health.
- Upbeat and positive attitude
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
- Strong listener with the ability to empathize and problem solve.
- Able to commute in all weather conditions.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- Competitive starting wage of $12/hour plus $2 shift premium between the hours of 10pm - 7am.
- Benefits we provide to eligible employees:
- Free Black Card gym membership.
- Flexible pay options (On-demand pay and mobile Earned Wage Access).
- Health, vision and dental benefits.
- PMLA and short-term disability.
- 401K program with excellent company match.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, disability status, age, genetic information, protected veteran status, height, weight, marital status, or any other characteristic protected by law.
JP Management Services LLC is committed to the full inclusion of all qualified individuals. As part of this commitment, JP Management Services LLC will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at hr@redmountaincompanies.com.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
JOIN THE CLUB
Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
-
Member Services Representative
3 months ago
Plainfield, United States Planet Fitness Full timeJob DescriptionJob DescriptionJob SummaryThe Member Services Representative (Mon, 4:30am-1:00pm; Fri, 6am-2pm) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and ResponsibilitiesGreet members, prospective members and...
-
Member Services Representative
3 months ago
Plainfield, United States Planet Fitness Full timeHiring afternoons for 2pm to 10pm, with weekend shifts required. Part-time that can lead to full time hours. At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential. We are currently looking for a high energy...
-
Member Services Representative
3 months ago
Plainfield, United States Planet Fitness Full timeHiring afternoons for 2pm to 10pm, with weekend shifts required. Part-time that can lead to full time hours. At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential. We are currently looking for a high energy individual...
-
Member Services Representative Weekday Opener
3 months ago
Plainfield, United States Planet Fitness Full timeJob DescriptionJob DescriptionJob SummaryThe Member Services Representative Weekday Opener (Mon 4:30-1:00 & Tues-Fri 6am-2pm) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and ResponsibilitiesGreet members, prospective...
-
Member Service Specialist
4 weeks ago
Plainfield, United States NorthStar Credit Union Full timeJob DescriptionJob DescriptionAt NorthStar Credit Union, our members come first in all that we do. As a Member Services Representative, you'll develop relationships with members that last a lifetime. Each interaction will provide you the opportunity to build rapport and make a difference (often profound) in someone's life. If you're outgoing,...
-
Team Member
2 minutes ago
Plainfield, New Jersey, United States Qdoba Mexican Eats | The Integritty Group Full timeJob SummaryWe are seeking a highly motivated and customer-focused Team Member to join our team at Qdoba Mexican Eats | The Integritty Group. As a Team Member, you will be responsible for providing exceptional customer service, preparing high-quality food, and maintaining a clean and welcoming environment for our guests.Key ResponsibilitiesCustomer Service:...
-
Member Service Specialist
3 months ago
Plainfield, United States NorthStar Credit Union Full timeJob DescriptionJob DescriptionAt NorthStar Credit Union, our members come first in all that we do. As a Member Service Specialist, you'll develop relationships with members that last a lifetime. Each interaction will provide you the opportunity to build rapport and make a difference (often profound) in someone's life. If you're outgoing, looking...
-
Team Member
3 days ago
Plainfield, New Jersey, United States Long John Silver's Full timeJob Summary:The Team Member plays a vital role in delivering exceptional customer experiences at Long John Silver's. As a key member of our team, you will be responsible for ensuring our guests receive top-notch service, from greeting and engaging with them to handling orders and resolving any issues that may arise.Key Responsibilities:Provide exceptional...
-
Customer Service Representative
4 weeks ago
Plainfield, United States Matt Heath - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewDo you have aspirations to run your own business? If so, you may want to consider working in the office of Matt Heath - State Farm Agent. As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Farm Agent. You will build and develop customer relationships...
-
Bilingual Member Service Associate
15 hours ago
Plainfield, United States Disability Solutions Full timeGreenState Credit UnionBilingual Member Service AssociateUS-IL-PlainfieldJob ID: 2024-3841Type: Regular Full-Time# of Openings: 1Category: RetailGreenState Credit UnionOverviewGreenState, a progressive, growing company, is now taking applications for a Member Service Associate. This position is responsible for acquiring, expanding, and enriching member...
-
Customer Service Representative
2 weeks ago
Plainfield, United States XPO Full timeWhat you’ll need to succeed as a Customer Service Representative at XPO Minimum qualifications: 2 years of customer service experience Strong computer, typing and 10-key skills Experience with Microsoft Office Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications: Transportation experience...
-
Customer Service Representative
1 week ago
Plainfield, United States XPO Full timeWhat you’ll need to succeed as a Customer Service Representative at XPOMinimum qualifications:2 years of customer service experienceStrong computer, typing and 10-key skills Experience with Microsoft Office Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications:Transportation experienceExcellent...
-
Customer Service Representative
1 week ago
Plainfield, United States XPO Full timeWhat you’ll need to succeed as a Customer Service Representative at XPOMinimum qualifications:2 years of customer service experienceStrong computer, typing and 10-key skills Experience with Microsoft Office Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications:Transportation experienceExcellent...
-
Customer Service Representative
5 hours ago
Plainfield, United States XPO Full timeWhat you’ll need to succeed as a Customer Service Representative at XPOMinimum qualifications:2 years of customer service experienceStrong computer, typing and 10-key skills Experience with Microsoft Office Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications:Transportation experienceExcellent...
-
Marketing Representative
4 weeks ago
Plainfield, United States Matt Heath - State Farm Agent Full timeJob DescriptionJob DescriptionBenefits:401(k) matchingBonus based on performanceCompetitive salaryOpportunity for advancementPaid time offTraining & developmentROLE DESCRIPTION:As a Marketing Representative - State Farm Agent Team Member with Matt Heath - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your...
-
Customer Service Representative
2 months ago
Plainfield, United States U-Haul Full timeLocation: 243 E 2nd St, Plainfield, New Jersey 07060 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Customer Service Representative
1 week ago
Plainfield, United States Superior Plus Propane Full timeSuperior Plus Propane is currently seeking a highly motivated Customer Service Representative whose role is to answer incoming calls from customers, contact existing and future customers, educate and provide customers with information on our products and services, and professionally and efficiently work with customers to resolve issues in a positive manner....
-
Patient Service Representative
2 months ago
Plainfield, United States Dermindy Full time**Patient Service Representative** at The Dermatology Center of Indiana Plainfield, IN **Primary Responsibilities:** The following is an overview of the essential job functions and responsibilities, this may not be an all-encompassing list: * Completing patient check-in and check-out procedures * Answering incoming calls and providing appropriate follow-up *...
-
Customer Service Representative
3 months ago
Plainfield, United States Guest Worldwide Full time**Customer Service Representative** CAROUSEL_PARAGRAPH * Plainfield, Indiana * Sales * R2203 Sysco Guest Supply, LLC ** Share Job** ** Job Description** **Company:** US2160 Sysco Guest Supply, LLC**Zip Code:** 46168**Minimum Level of Education:** High School or Equivalent**Minimum Years of Experience:** 1 Year**Employment Type:** Full Time**Travel...
-
Customer Service Representative
3 months ago
Plainfield, United States Matt Kwiatkowski - State Farm Agent Full timePosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish customer relationships and follow up...