Account Manager I

2 weeks ago

Frisco, United States Warner Pacific Full time

Job Description Job DescriptionAccount Manager IThe Insurance ExchangeDallas/Fort Worth MetroplexThe Account Manager will be working closely with Clients, Sales Consultants, Brokers/Producers, and Carrier Partners, under minimal supervision, responsible for preparing renewal analysis and assessing alternative options, including Medical Plan Comparison (MPC), Build Your Own Comparison (BYOC), apply carrier guidelines, principles and internal procedures, research and analyze issues, respond to telephone and written inquiries and initiate steps to assist callers regarding day to day service needs, enrollment changes, benefit modifications, upselling ancillary lines of coverage. The Account Manager has robust, extensive knowledge and makes independent decisions within business guidelines and procedures and modifications to existing business.Overview of ResponsibilitiesSuccessfully completed the required basic training. Able to perform all job functions independently; including but not limited to:Responsible for managing 150 -200 accounts with a group size of 1-30 lives, keeping track of your accounts. Ability to manage multiple customer relationship management (CRM) systems. Develop and establish rapport with clients and account managers at agency/producer offices.Respond to co-worker and customer questions clearly and effectively via telephone and written correspondence regarding enrollment, benefit, eligibility questionsAssist clients with renewal analysis, assess clients needs, identify any gaps, and run appropriate marketing exhibits to ensure we meet clients expectations. May require additional researchInterpret and explain policies, benefits, guidelines, etc. to customers. May require limited research or guidance from co-workers, specialists, managers, and/or service providers.Operate internal and external computerized systems to obtain and extract information, documents, activities, and changes for tracking, information gathering, and troubleshooting.Thoroughly document inquiry outcomes for accurate tracking and analysis.Receive and place follow-up telephone calls/e-mails to answer routine customer questions within 4 hours at a maximum.Develop and maintain positive customer relations and coordinate with various departments within the company to ensure customer requests and questions are handled appropriately and promptly.Research and analyze data to address operational challenges and customer service issues.Provide external and internal customers with requested information.Serve as a liaison between the customer and service providers.Requires robust knowledge of company services, products, insurance benefits, provider contracts, and claims.Identify, understand, and respond to the needs and expectations of coworkers and customers.Provide backup in other areas within the department/company as needed/requestedOther activities as assignedOther Performance ExpectationsTreat all employees and customers fairly and with respectConsistently communicate with other employees in a dignified, positive fashion to encourage and achieve maximum performance resultsLead by example and regularly review, understand, and comply with all policies and procedures, including those regarding punctuality, attendance, harassment, and discrimination preventionAbility to constructively guide coworkers when they encounter difficult or complex problems.Embrace change with a positive attitude and motivate others in the department to do the sameDemonstrate consistent, outstanding judgment, honesty, and integrity in all aspects of job performanceContinually evaluate the work environment identifying areas where assistance is required and opportunities for process improvement existMaintain and foster positive, open communication channels with all coworkers and customersAssist and/or train coworkers and external customers in skill/knowledge developmentComplete assignments as assigned and on time, unless otherwise agreed toIndependently seek out additional work from current or other departments as time permitsPositively participate in other projects/activities as assignedAdditional Skills and RequirementsMinimum of a High School Diploma; advanced education or degree preferredMust maintain TX Life & Health License by timely renewing your license and completing all required Continuing Education coursesMinimum 1-year prior experience as an Account Manager or prior insurance experience resulting from a combination of education and/or experience that would provide an equivalent background in terms of insurance knowledge and experience is desiredExcellent written and oral communication and interpersonal skillsAbility to understand and demonstrate the use of computer systems, computer programs, and office equipment as necessary, including the ability to type a minimum of 30-35 wpm and proficiency in the use of a 10-keyAbility to work on-site (in the office) a minimum of 8 hours per day, Monday through Friday, generally with shift start times between 8:00-8:30 a.m., as determined by senior managementAbility to attend interoffice meetingsAbility to work overtime, holidays, and weekends as requested by senior managementMay require occasional in/out of state multi-day travelHigh-level planning, organizing, and time management skillsProven ability to analyze and resolve mathematical discrepanciesDemonstrated ability to maintain a pleasant, cordial, and professional demeanor when negotiating with coworkers and customers; especially when dealing with a heated situationDemonstrated ability to successfully prioritize and remain calm when faced with requests, demands, and deadlinesAbility to sit for long periods, lift a minimum of 5 pounds, file, sit, stand, bend, reach, pullCompensationHourly Range*: $26.29 - $35.05 per hourActual compensation may vary from posting based on work experience, education, and/or skill level.We offer a range of market-competitive benefits that include: merit increases, paid holidays, paid time off, medical, dental, vision, short and long-term disability benefits, 401(k) + match, and life insurance.* The hourly or salary range is the range The Insurance Exchange believes is the range of possible compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Companys sole discretion, consistent with the law.#J-18808-Ljbffr

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